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Toyota Certified at Capital Plaza

Landover Hills, MD

4.6
201 Reviews

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 201 reviews

February 20, 2025

Good service Thanks you Appreciate Nice service People was very friendly and honest I'm enjoying my ride More

by fabriceneiko006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Feb 23, 2025 -

Toyota Certified at Capital Plaza responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2025

The service team is always kind and professional. Alex the service manager is very active making sure everything is done in a timely fashion. More

by jelrs
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Francis
Feb 18, 2025 -

Toyota Certified at Capital Plaza responded

Hello Jelrs, thank you for your kind review; we are happy to pass along your comments to Alex here at Toyota Certified at Capital Plaza! We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2025

Very professional and polite. Very helpful with any questions I asked. Advise me when and what was coming and milage for my next maintenance. More

by Jazzyma1.pg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Herrera
Feb 18, 2025 -

Toyota Certified at Capital Plaza responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

Great servicing, orhe and issac the best service men. I always bring my car here since the past 15 years More

by tanneeru_super
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Feb 18, 2025 -

Toyota Certified at Capital Plaza responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 13, 2025

All the employees from my service tech to other members of the staff(Cashiers, mechanics, accounting) had a pleasant attitude and made sure I was taken care of. I was happy to see my service agent was on t More

by mikelmyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michal 5 stars
Feb 17, 2025 -

Toyota Certified at Capital Plaza responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

February 13, 2025

I always receive excellent customer service. I never have to worry about my car being serviced More

by cameshadickerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Feb 17, 2025 -

Toyota Certified at Capital Plaza responded

Hi, thank you so much for your high rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 09, 2025

I was dreading all week about my service appointment. But to my surprise it was a good experience. Great coffee and great service! In and out. Special thanks to my service representative Gabriel C. More

by adrick.s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel C., Rose Bayat
Feb 12, 2025 -

Toyota Certified at Capital Plaza responded

Hello Adrick, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2025

It convenient to where I live and the service is excellent. The building is very well maintained and the service personnel are well mannered and respectful. Awesome More

by bl.bgoodalle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issace, Rose Bayat
Feb 07, 2025 -

Toyota Certified at Capital Plaza responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 30, 2025

Customer relations is very poor. Service managers ignore customers who come to the desk for service.They should pause what they are doing and acknowledge any customer who approaches t More

by owen clarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SHOIKAT GOMES, Rose Bayat
Feb 06, 2025 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not greet you upon your arrival. I am truly sorry for our poor performance and would like to learn more about your experience. Please send your contact information to rbayat@toyotacapitalplaza.com. I look forward to speaking with you. Rose Bayat, General Manager rbayat@toyotacapitalplaza.com

January 28, 2025

Terrible, waste of time and scammers. They just make him waste time and fix everything halfway or ruin things so that one spends more money there. More

by Unknown303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Bayat
Feb 03, 2025 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with our goal of 5 star service. We would like to learn more about your experience and work to regain your trust. Please send your contact information to rbayat@toyotacapitalplaza.com. We look forward to working with you. Rose Bayat General Manager Toyota Certified at Capital Plaza rbayat@toyotacapitalplaza.com