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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
Vehicles
4.6
187 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 187 reviews

February 13, 2025

I always receive excellent customer service. I never have to worry about my car being serviced More

by cameshadickerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Feb 17, 2025 -

Toyota Certified at Capital Plaza responded

Hi, thank you so much for your high rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 13, 2025

Great servicing, orhe and issac the best service men. I always bring my car here since the past 15 years More

by tanneeru_super
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Feb 18, 2025 -

Toyota Certified at Capital Plaza responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 09, 2025

I was dreading all week about my service appointment. But to my surprise it was a good experience. Great coffee and great service! In and out. Special thanks to my service representative Gabriel C. More

by adrick.s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel C., Rose Bayat
Report | Print
Feb 12, 2025 -

Toyota Certified at Capital Plaza responded

Hello Adrick, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2025

It convenient to where I live and the service is excellent. The building is very well maintained and the service personnel are well mannered and respectful. Awesome More

by bl.bgoodalle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issace, Rose Bayat
Report | Print
Feb 07, 2025 -

Toyota Certified at Capital Plaza responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 30, 2025

Customer relations is very poor. Service managers ignore customers who come to the desk for service.They should pause what they are doing and acknowledge any customer who approaches t More

by owen clarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SHOIKAT GOMES, Rose Bayat
Report | Print
Feb 06, 2025 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not greet you upon your arrival. I am truly sorry for our poor performance and would like to learn more about your experience. Please send your contact information to rbayat@toyotacapitalplaza.com. I look forward to speaking with you. Rose Bayat, General Manager rbayat@toyotacapitalplaza.com

January 28, 2025

Terrible, waste of time and scammers. They just make him waste time and fix everything halfway or ruin things so that one spends more money there. More

by Unknown303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Bayat
Report | Print
Feb 03, 2025 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with our goal of 5 star service. We would like to learn more about your experience and work to regain your trust. Please send your contact information to rbayat@toyotacapitalplaza.com. We look forward to working with you. Rose Bayat General Manager Toyota Certified at Capital Plaza rbayat@toyotacapitalplaza.com

December 03, 2024

The customer service was excellent. Francis Gomes went above and beyond. I felt welcomed and left well informed on the details of my car. My car ride home was so smooth. Thank you Franc More

by Kimmyson30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Gomes
Report | Print
Dec 20, 2024 -

Toyota Certified at Capital Plaza responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

November 26, 2024

They have good customer relationship. I was well attended to. My needs were well addressed. More

by Authentic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Gomes
Report | Print
Nov 28, 2024 -

Toyota Certified at Capital Plaza responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2024

They are very professional, attentive and patient with their customers. I had an amazing experience More

by Ronald
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
IDRIS , Rose Bayat
Report | Print
Nov 28, 2024 -

Toyota Certified at Capital Plaza responded

Hi Ronald, thank you so much for your positive comments about Toyota Certified at Capital Plaza! Please don't hesitate to reach out if there's anything additional we can do for you.

November 21, 2024

Oscar is exceptional. ...a good listener .....and very pleasant to communicate with.Communication is key. More

by chiquitaprincess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idris
Report | Print
Nov 22, 2024 -

Toyota Certified at Capital Plaza responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota Certified at Capital Plaza. Feel free to reach out to us if you need anything. Have a wonderful day.

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