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Toyota Certified at Capital Plaza

Landover Hills, MD

4.6
171 Reviews

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 171 reviews

October 17, 2018

The Focus Should Be on The Customer 1st Not The Lazy Staff This dealership or specifically the body shop is very customer unfriendly. They created some in house policy (not Toyota Corporate) to only except ve More

by toby S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Choy or Chow or Choi in the body shop
March 09, 2018

Outstanding, Amazing and Excellent services I walked in to get parts for my car. I walked out with a brand new car. It took half an hours to get the deal seal. More

by Melissa L Farmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ , Crystal Johnson Finance Department outstanding job and Sales guy is one of a kind
November 29, 2016

Deceptive Cross Selling instead of attending to recall issue I brought my Toyota Corolla in response to a safety recall. I did NOT request any additional service. Nor did I report any problem with the vehicle. M More

by Abie20770
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lee Tensley
July 31, 2015

Beware!!! Toyota certified service here is a joke. I came to the service center on July 17, 2015 and told the advisor Mr. Larry Wynn that I need a wheel alignment because when you hit the break at 50 t More

by GerrySienna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Larry Wynn(Advisor), Michael Welan(Manager)
May 08, 2015

Do not waste your time going there Here is my story. I scheduled a regular maintenance appointment for my Tacoma prior to going to this Toyota center. The appointment was for 10AM. I’ More

by Denis
Recommend Dealer
No
Employees Worked With
Jason
December 22, 2014

Simple oil and filter change. I brought my Camry here for a simple routine oil change. Had no idea what I was getting myself into. Once the work was completed, drove off and went o More

by clucas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
manager Mike Whelan
March 05, 2014

I went today with my friend to buy a used car. I took my friend there because I had good experience with another Toyota dealer(355) when I bought my car. As we got there, we stand at the counter for minutes More

by salem1
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Allen
November 24, 2012

I went to Toyota Certified at Capital PLaza to purchase a car. The salesman lied and claimed that they were able to certify cars that were not Toyotas. I had had the car for about two weeks when the brake More

by disappointedconsumer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Odeh
August 15, 2012

Get a detailed written estimate that includes all discounts before you have work done here & confirm your appt. in writing & ask them to confirm in writing that they have the parts for the repair. I More

by neveragain12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Morton, Receptionist/Cashier
August 03, 2011

My husband recently bought. This place sells overpriced vehicles. The salesman was very very pleasant. Our course, he is a SALESMAN!!! He could have warned us about buying an overpriced car!! The bank did More

by devotedteacher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul
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