Toyota Carlsbad Collision Center

I have received excellent service in this dealership. Very friendly and responsive to my needs and concerns. This dealership deserves a 5 stars in my book. Very friendly and responsive to my needs and concerns. This dealership deserves a 5 stars in my book. More

Justin was great keeping me informed and getting my car fixed. My highest praise. Superb job. fixed. My highest praise. Superb job. More

Excellent customer service friendly and caring detailed and with excellent customer service experience. Courteous staff and very knowledgeable of their work. and with excellent customer service experience. Courteous staff and very knowledgeable of their work. More

I had a fender bender type accident in November 2021. I took my car to Toyota Carlsbad's collision center for repairs since I had had work done there several years before and was pleased with the results I took my car to Toyota Carlsbad's collision center for repairs since I had had work done there several years before and was pleased with the results. The first person I talked to at Toyata said the car was a "total". I went home and called my insurance company and was told by a claims person how much they would pay before totaling the car. I went back to Toyota Carlsbad and talked to a different appraiser - Justin Williams - who said they could fix it for under the insurance company's limit by actually repairing the damage rather than replacing the damaged parts. This was done and the car looked perfect. Insurance paid the entire cost and this maid me very, very happy. I will be forever grateful to Justin Williams for working with me and the insurance company to get this done. Thank you Justin Williams at Toyota Carlsbad. More

Collision fixed my car twice within 6 mos due to 2 separate incidents. Both times my car looked like new after their repair. Also worked with my insurance to get the approval to fix the car fast. separate incidents. Both times my car looked like new after their repair. Also worked with my insurance to get the approval to fix the car fast. More

Excellent service. My 4Runner sparkling clean. And looks brand new. Thank you Carlsbad Toyota for taking care of me. brand new. Thank you Carlsbad Toyota for taking care of me. More

Justin Williams was a pleasure to work with on the repairs to our Lexus. He was up front from our first appraisal to the delivery after the work was completed. Justin kept us updated on the process an repairs to our Lexus. He was up front from our first appraisal to the delivery after the work was completed. Justin kept us updated on the process and clearly communicated the time of the repairs. We will always rely on Toyota CCC for any body repairs to our cars. Keep up the great service. More