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Toyota Bountiful
Bountiful, UT
1,538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,538 reviews
April 21, 2013
I really appreciated the sales staff showing me cars in my price range and size. They showed me the possibilities in new cars also but when I decided that it was not in the price they kept to the used ca my price range and size. They showed me the possibilities in new cars also but when I decided that it was not in the price they kept to the used cars. The dealership is very comfortable when we had to wait for paperwork. I get really tired of used car dealers and their dingy sales offices. Your facility is great. Also I appreciated you not sending in the "closer" when we were working our the deal and deciding between your car and another one we were considering at another dealer (maybe he was so smooth that I didn't know he was there) . Also your finance dude was very helpful when were signing all the papers. He showed us some good options on payments on what we thought would be a cash sale and explained everything very clearly. I wish I could afford another car so I could come up to your dealership and buy it. More
by schofieldm
April 20, 2013
Great people, great service, fantastic management, worry free shopping. These guys have redefined the car buying experience for me. As long as they have the same leadership here, I'm a customer for life. Th free shopping. These guys have redefined the car buying experience for me. As long as they have the same leadership here, I'm a customer for life. Thanks Toyota Bountiful! More
by TimoSaarelainen
April 20, 2013
I mostly went to Toyota Bountiful to get an appraisal on my vehicle and to see 2 used Tacomas that were at the dealership. I also went to Toyota Bountiful because they received good client ratings. Thei my vehicle and to see 2 used Tacomas that were at the dealership. I also went to Toyota Bountiful because they received good client ratings. Their salesman, Clay Charlesworth, contacted me and asked that I bring my vehicle up for an appraisal. Clay was very good to work with and I did not feel pressured. He was knowledgeable about Tacoma trucks and was able to answer most of my questions. Those he could not answer, he brought me back to the service area to ask a mechanic. I ended up purchasing a 2010 Tacoma. Although I was feeling I wanted more on a trade-in for my vehicle because it was a classy car and in very good condition mechanically. In the end I feel the "out the door" price of the Tacoma was a fair deal with all things considered. I currently have one small issue with a missing antenna that I had not noticed prior to my purchase. Clay is helping me deal with that as best he can. I would recomment Toyota Bountiful to others seeking an opportunity to purchase a new or used vehicle. More
by outdoorsguy
April 20, 2013
I am resubmitting my rating after picking up the vehicle. I hesitant to purchase from this dealership again but if I did, I would be coming in with eyes wide open. Do not, I repeat do not, accept anything fr I hesitant to purchase from this dealership again but if I did, I would be coming in with eyes wide open. Do not, I repeat do not, accept anything from staff unless it is in writing. I purchased a vehicle via the internet with the understanding that it was a Toyota Certified vehicle. I specifically stated in my emails that this was critical to me as this was an internet purchase. The sales person assured me verbally that it was certified but in hind sight did not respond in writing that it was. I flew in, was picked up by a sales rep in the vehicle. It was very clean, we had a quick look at the vehicle and signed the documents. While the dealership was scanning and emailing some documents related to the sale for me, I did a more detailed inspection of the vehicle and found some minor damage on both bumpers, enough to prevent it from being Toyota Certified. In fact the front bumper was loose. Another sales rep, Scott Argyle got some clips to fix the bumper. (he was great) I asked the sales rep for a the certification documents. The response was that "they are in the computer and the customer doesn't get a copy" so I asked to see them. The internet sales manager came by and informed us that it was not certified and that they never said it was after referring to some of the emails. I was pretty certain that it had been advertised as such, he indicated that he did the ad and he knows it was not listed as certified. I noted that the ad listed the vehicle was an automatic, but it was a standard so errors could be made. For a while, we went back and forth, they could have sold the vehicle to someone else three times over, I could have purchased 2 other vehicles, they would not have sold the vehicle for this price if it were certified, I would not have bought it for that price if it wasn't certified, etc. The vehicle has had a full 120 point inspection, I wanted to see it. I got a basic service record indicating fluids had been changed and the vehicle detailed. We were going no where. The finance manager (Weston Bird) came by, listened to the concerns and offered a solution of an extended Toyota warranty which was significantly reduced in price. It still cost me an extra $300.00, but it was less than booking a flight home on short notice. While we were doing this, we found some critical documents in their file that should have been given to me with the sales package. On the drive home, I found that three connectors to the passenger front lights were disconnected so I had no signal, park, or headlights on that side. I reconnected them and found that the signal light bulb was replaced but with a different colour. Once I reconnected the wiring, the lights worked. However, as I was driving home, I noticed some fluid dripping off of the clutch pedal and staining the floor mats. This was clutch fluid from a leak in the clutch cylinder. Once I got home, I had the clutch cylinder replaced under warranty. Overall, I am satisfied with the vehicle, but I felt that I had been mis-lead at the dealership by sales. While the vehicle was clean and serviced, it should have never left the lot without a full safety check. In part my fault as I was distracted by the sales issues, but certainly a poor show for the service department. The clutch leak may have just started or it may have been there prior, who knows. If you buy from this dealership, you will only leave with a smile on your face if you get everything in writing, go over the vehicle with a fine tooth comb, and do not take anything for granted. More
by rjarthur
Employees Worked With
Weston Bird
April 19, 2013
I had a great experience from start to finish. The salesman was very friendly, interested in my wants and my needs. Since I wasn't sure I could get financing, he suggested we do that first so we woul salesman was very friendly, interested in my wants and my needs. Since I wasn't sure I could get financing, he suggested we do that first so we would know where we stood and not get any hopes crushed. I really appreciated that thought. Even the waiting time, for financing and preparing the cars I could choose from, was pleasurable. More
by b3sons
April 19, 2013
This is the second camry that I have purchased from this This is the second camry that I have purchased from this dealership. They were friendly and courteous. The price was good because I used TrueCar.co This is the second camry that I have purchased from this dealership. They were friendly and courteous. The price was good because I used TrueCar.com. There was no negotiation and I liked knowing about what my price was before I arrived. I didn't have to drive from Dealer to Dealer to know that I got the best deal. It only took 45 minutes to complete the deal which I really appreciate More
by davidbrinton1
Employees Worked With
Josh Brinkerhoff, Kelsey Oxborrow
April 16, 2013
I originally was looking for a used car, preferably certified, had found a used car in which I was interested at Toyota of Bountiful and had looked up the rating of the dealership on dealerrater.com. certified, had found a used car in which I was interested at Toyota of Bountiful and had looked up the rating of the dealership on dealerrater.com. Toyota of Bountiful was highly rated for customer service. After doing additional research, I decided to purchase a new vehicle and determined that a Corolla would be the best fit for what I needed. I researched pricing and found the lowest price through truecar.com. Josh was listed as one of the salespeople to contact. I called him and informed him of what I wanted in a a Corolla. He was friendly, responsive and knowledgeable about the inventory on hand. He told me that he would confirm that the vehicles meeting my needs were still available, review the pricing and get back to me. He called me back within 5 minutes. I asked if we could come in to look at the vehicles. He was there on his day off in order to meet another customer, but agreed to stay to meet with us. We came in, were promptly greeted, reviewed the vehicles available to purchase, test drove the selected 2013 Toyota vehicle, and presented the truecar.com pricing certificate which was accepted with no question or haggling (and greatly streamlined the process). Josh explained and kept us informed of the progress of the transaction. After the paperwork was completed, Josh, still on his day off, went through all the features of the car with me, showed me how to sync my phone to the bluetooth, and then actually synced my phone to the bluetooth so that I wouldn't have to go through the process, programmmed the radio and answered my questions. Previously, I have always found purchasing a car to be a daunting, unpleasant process. Josh made the experience easier and less cumbersome. We were also under some time constraints on that particular day and, though out the process, Josh remained mindful of those needs. Josh is friendly, efficient, professional, knowledgeable and easy to work with. I highly recommend him. More
by alcibi321
Employees Worked With
Josh Brinkerhoff
April 15, 2013
We were very pleased with our car buying experience. It was very straight forward and the people we worked with were professional and helpful. We feel like this was the easiest and best experience we have was very straight forward and the people we worked with were professional and helpful. We feel like this was the easiest and best experience we have had with purchasing a new vehicle. We will recommend the dealership to friends. Thank You! More
by tlemcdermott
Employees Worked With
Weston Bird
April 12, 2013
My husband and I are in the process of buying a house and needed to get our 2012 Prius refinanced into my name and out of his. After running into many dead ends due to my credit history from a divorce, I cal needed to get our 2012 Prius refinanced into my name and out of his. After running into many dead ends due to my credit history from a divorce, I called Toyota in Bountiful and spoke with Matt in financing. We had originally leased this car from them a year ago and loved the service we were given the first time. After taking down all my information over the phone, Matt said he would look into what he could do for me and call me back. He called back within the hour and said he found a lender that would work with me. With only days away to close on our new home and this being a condition of whether or not we could get the house, we were very stressed. I didn't get off work until 5 and kept my fingers crossed that Matt would still be there. I called him and he was more than happy to stay late to accomadate us. When we got there Matt in financing took us into Matt Brunn's office who had come in on his day off and sat us down to talk numbers. They were so understanding of our situation and within minutes (yes, I mean minutes) Matt had the paperwork out and ready for me to sign. I could not believe this was going to work and we would be able to get the house of our dreams together. We were there less than a half hour!! Matt B was able to pull some strings and get the financing done the next day too which is normally impossible. With the weight of the world lifted off our shoulders, I now believe in miracles. I am beyond impressed with the kindness of the employees that work there and the quality of service they provide. I can assure you we are now lifetime customers of Toyota in Bountiful. Even though moving farther away and having to drive 45 min to get my car serviced to get the best care possible, it is totally worth it to us. I don't think they understood what they did for us and how much it meant. Words are not enough to express our gratitude but thank you from the bottom of our hearts. More
by Mikeandmelissa
Employees Worked With
Matt H
