Townsend Nissan

outdtanding the experiance was good it was meant to be i would to thank mike and mark tolbert they made the deal happen i would recommend people to townsend nissi the experiance was good it was meant to be i would to thank mike and mark tolbert they made the deal happen i would recommend people to townsend nissian More

Go somewhere else They are rude, and not helpful. When I asked to talk to the service manager laura refused(also refused to even work on my in warranty vehicle).. left They are rude, and not helpful. When I asked to talk to the service manager laura refused(also refused to even work on my in warranty vehicle).. left messages for trent (manager) but still haven't received a call back.. Called corporate bc of a faulty ac compressor and was supposed to have been called back today, still haven't received a call back. So the coustomer service at corporate is also below par as well as townsend! Warranty ha they wont/haven't honored the warranty and refused to preform diagnostic and supply the results.. the service department isnt helpful and refused to work on the my 2016 altima with 28373 miles(factory warranty is 36 month 36000 miles)... best thing to do is stay away and go to somewhere else.. BBB was contacted as well as consumer affairs report filed.. I Had to rent vehicle so my pregnant wife could make her Dr.appointments.. And I was told verbatim from their service department "we dont care about your constitutional rights" so if you do want to use Townsend Nissan.. use at your own risk More

Service With A Smile Jerry Matthews is the perfect fit for providing quality service with a special touch. I would recommend this center to anyone that want quality servic Jerry Matthews is the perfect fit for providing quality service with a special touch. I would recommend this center to anyone that want quality service. More

Life Saver Amazing! Right before I came to Townsend Nissan I had just left Tuscaloosa Toyota. Well they basically told me that I was stuck with my vehicle and th Amazing! Right before I came to Townsend Nissan I had just left Tuscaloosa Toyota. Well they basically told me that I was stuck with my vehicle and that there was no way I’d be able to trade it in. Guess what? I walked out of Townsend Nissan with a brand new 2018 Nissan Pathfinder. All I can say is thank you thank you thank you again Mr. Shanks. You and the rest of the staff at Townsend Nissan are beyond amazing! More

PROFESSIONALISM TO THE MAX!! Our salesman was MIke Tolbert. He was awesome! He made us feel very appreciated and respected. He was very knowledgeable and he did not try to sell Our salesman was MIke Tolbert. He was awesome! He made us feel very appreciated and respected. He was very knowledgeable and he did not try to sell us something other than what we wanted. I had the printout of the Nissan Rogue that I wanted. I had researched it online and knew it was the exact vehicle that I wanted. He located the car on the lot, pulled it around, we test drove it and then went to his office and made the purchase. Our finance manager Mark Tolbert was awesome also. He explained everything very well and did not pressure us to add on services that we did not desire. I am well aware of how a dealership should work because I was the office manager for a Ford dealership in Grand Rapids, Michigan and a Chevrolet Cadillac dealership in Graceville, FL and they were everything they should be. They even stayed late on a Friday night to get us into our new Nissan Rogue that day. I would reccommend Townsend Nissan, Mike Tolbert and Mark Tolbert to anyone who is looking to purchase a new vehicle. More

Big time blessing Awsome experience great salesman very knowledgeable explained everything very well no long process in the whole process loved that part of it overall Awsome experience great salesman very knowledgeable explained everything very well no long process in the whole process loved that part of it overall very satisfied and would recommend i would give 5 stars to Townsend Nissan definitely my salesman a 10 thanks More

Great Experience comes from Great Talent Great Experience with Mr,Patrick! He was very helpful!!! He took the time to show my husband and myself where everything was located. Great Customer Great Experience with Mr,Patrick! He was very helpful!!! He took the time to show my husband and myself where everything was located. Great Customer service and patience with us. I ended up getting the car I wanted!!! Thanks, for your hard work, consideration, and patience. More

Greatness!!! I had a wonderful experience. They let me know that my business was wanted. They made sure that I was satisfied. I got my truck!! I had a wonderful experience. They let me know that my business was wanted. They made sure that I was satisfied. I got my truck!! More

Great First Time Buyer’s Experience! From the moment we walked in, our experience was wonderful! The entire dealership treated us like family. Special thanks to Mike and Mark for helping From the moment we walked in, our experience was wonderful! The entire dealership treated us like family. Special thanks to Mike and Mark for helping us on our first car purchase. We definitely will be back for any future purchases! More

Friendly and simple. When I came to the dealership I was immediately welcomed by Mr. Shanks and asked what I was interested in. He never pressured me to look at other mode When I came to the dealership I was immediately welcomed by Mr. Shanks and asked what I was interested in. He never pressured me to look at other models. Once we did the test drive, the process was simple. Less paperwork than I have ever filled out. I could not be happier with my buying experience and I suggest Mr. Shanks as a salesman. Especially to the coal miners in the area. More