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Townsend Honda
Tuscaloosa, AL
62 Reviews
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Showing 62 reviews
December 18, 2022
We pulled into the parking lot and saw an all black and tinted out Honda Accord Sport and it was very eye catching. McShan walked up and greeted us with a smile and hand shake and I knew at that point it w tinted out Honda Accord Sport and it was very eye catching. McShan walked up and greeted us with a smile and hand shake and I knew at that point it was going to be a great day. As we walked and talked, he showed us a brand spanking new 2022 Honda Accord Sport and it is a Still Night in color. My heart started beating fast because I knew this was the one for us. I’m very pleased with McShan and he’s by far one of the best salesmen I’ve ever dealt with over the years. Nothing less than 5 stars from us. More
by chiquitawatkins1980
Employees Worked With
McShan
March 03, 2022
The new female shuttle driver needs to be TRAINED, what is the point of offering a courtesy service that falls short of meeting customer expectation/service. I literally was the only person who needed a ri is the point of offering a courtesy service that falls short of meeting customer expectation/service. I literally was the only person who needed a ride at 8:00 AM on 2/25/22 and she did not try and did not take me to work. Unacceptable service and attitude, she never came out the office nor let me know of a time frame, not 1 word, just unprofessional. Also, I put the tire lug bag from my glove compartment in my cupholder when I dropped my car off but when I got my car back, the bag was missing and the technicians all claimed that they did not see it nor did they have it but that was a lie bc someone used it to rotate my tires. This place is becoming a disappointment for service, technicians take no accountability for losing necessary car items. As if I don't need the items in the bag to change a flat if one was to occur. Townsend Honda please get it together and get ppl that wan to work. More
by Meka
Employees Worked With
New Female Shuttle Driver
December 20, 2021
I stopped by Townsend Honda on December 11, 2021. I was searching for a red Honda Accord. I had a certain one in mind. I wanted a red 2021 or 2022 sport. I didn't have alot of time. I drove into the parkin searching for a red Honda Accord. I had a certain one in mind. I wanted a red 2021 or 2022 sport. I didn't have alot of time. I drove into the parking lot and was greeted with a smile by McShan. He asked me what I was looking for and I told him. He laughed because I knew it wasn't going to happen. He did accommodate me well with explanations and inventory that was on the lot and what was in transit. He gave me his card and told me to give him a call if I had any further questions. A few days later he called me to see if I found what I was looking for? NOPE was my response. He told me the 2022 Silver Honda Accord Sport was calling my name and it was waiting on me. He sent pictures and I showed it to my husband and I agreed that I would look good in that specific color after all. Fast forward to December 18, 2021. I became the owner of a Silver 2022 Honda Accord Sport. My husband informed me that McShan was friendly, very knowledgeable and professional. He made sure to tell me all the documents that were needed for purchase. He gets 5 stars!!!!!!!!!!!!!!! Merry early Christmas to me. LOL More
by gsmastin
Employees Worked With
Brody Townsend
November 26, 2021
The Sales person I mentioned above went above and beyond his duty to make sure I was please and happy with the deal I got and I'm very happy to recommend him to others seeking to purchase or lease a new Ho his duty to make sure I was please and happy with the deal I got and I'm very happy to recommend him to others seeking to purchase or lease a new Honda More
by foreverhere1
Employees Worked With
Otho McShan
November 02, 2020
Horrible experience with Brian the finance manager. Not professional at all. Customer service is terrible. Service department needs to improve. No one is on one accord. The general manager would not even s professional at all. Customer service is terrible. Service department needs to improve. No one is on one accord. The general manager would not even speak with us to hear our concern. Will never shop here again or recommend this dealership. Mr JJ taylor is the only reason why I’m not putting a worse review. He at-least tried to get the issue resolved. At this point beware of Brian the internet sales manager the service department has issues and management will not speak with you. This dealership’s management is willing to take your money but not hear your concerns. Buyers beware. I usually never post negative reviews, but after almost 2 weeks of this nonsense, something had to be said. WILL NEVER RECOMMEND More
by Nag36801
Employees Worked With
Brian, jj taylor
October 31, 2020
I was very displeased with my service at this dealership. I visited this dealership in August 2020. While there, I attempted to get information on a 2020 Honda CR-V XL-E. The salesman would not give me infor I visited this dealership in August 2020. While there, I attempted to get information on a 2020 Honda CR-V XL-E. The salesman would not give me information because I wasn’t going to buy until a few months later. They did allow me to test drive, however, the salesman did not show me the car. He gave me the key, set me up with a rider from the dealership, and told me to go drive it. I ended up using Tameron Honda in Birmingham a few weeks later. I did not have to wait a few months as originally planned. Never know when a buyer may change their mind. This dealership acted as if they did not want to sell a vehicle. I did contact the manager and he only apologized for how I felt, not for his salesman’s poor attitude and customer service. More
by Kaylynn Duncan
Employees Worked With
Unsure
August 22, 2019
Tell whats NEEDED VS Recommended Townsend Honda Service Department lacks communication skills when dealing with customers. On August 16, 2019 I dropped my car off to get an oil change Townsend Honda Service Department lacks communication skills when dealing with customers. On August 16, 2019 I dropped my car off to get an oil change, I got a call shortly after stating that the inspection that they do, everything checked out fine and Terry told me where my brake level number was 8/5 for the front and back brakes. Then he proceeded to tell me that since my car was at 60,000 miles that they recommend a brake flush and transmission flush. I told him I would bring it back to get it done. I caught a ride on my lunchbreak to pick up my car and at the checkout window he reminded me again that they noted on my paper regarding the flushes and I said ok and paid, thinking that he informed me of everything that’s important and needed attention. “Fastfoward” to August 20, 2019, as I was putting my work bag in the car, I glance over the slip before putting it in my glove box and I noticed in the comment section with a star beside it that my windshield sprayer was inoperable and splash shield was damaged on arrival. So, I’m like well I don’t know what the splash shield is so how do I know if it really was damaged when I dropped my car off. Also, I was disappointed that they didn’t feel the need to tell me that my windshield sprayer did NOT work so I could have got it repaired why they had my car. The communication Sucks bc it makes no sense to me for Honda to call and tell me about a recommendation and NOT say one word about the two things that are current issues, I mean seriously who does that….POOR customer care/service. My first Honda was from Moore Stewart Honda in Selma and I can tell you the service is like night and day regarding communication. This is like the second incident which never posted the first which I hate I didn’t. Just Saying. I spoke with Jack Fleming and still waiting on a response/resolution which at this point chances are slim. People choose them at your own RISK and if you don’t care about how you are treated as a customer when we are the reason, they even have a job. They forget if we didn’t purchase from them and choose to service there, where would they be working. More
by Current Issues matters as much as recommendations
Employees Worked With
Terry
