Townsend Honda

Horrible experience with Brian the finance manager. Not professional at all. Customer service is terrible. Service department needs to improve. No one is on one accord. The general manager would not even s professional at all. Customer service is terrible. Service department needs to improve. No one is on one accord. The general manager would not even speak with us to hear our concern. Will never shop here again or recommend this dealership. Mr JJ taylor is the only reason why I’m not putting a worse review. He at-least tried to get the issue resolved. At this point beware of Brian the internet sales manager the service department has issues and management will not speak with you. This dealership’s management is willing to take your money but not hear your concerns. Buyers beware. I usually never post negative reviews, but after almost 2 weeks of this nonsense, something had to be said. WILL NEVER RECOMMEND More

I was very displeased with my service at this dealership. I visited this dealership in August 2020. While there, I attempted to get information on a 2020 Honda CR-V XL-E. The salesman would not give me infor I visited this dealership in August 2020. While there, I attempted to get information on a 2020 Honda CR-V XL-E. The salesman would not give me information because I wasn’t going to buy until a few months later. They did allow me to test drive, however, the salesman did not show me the car. He gave me the key, set me up with a rider from the dealership, and told me to go drive it. I ended up using Tameron Honda in Birmingham a few weeks later. I did not have to wait a few months as originally planned. Never know when a buyer may change their mind. This dealership acted as if they did not want to sell a vehicle. I did contact the manager and he only apologized for how I felt, not for his salesman’s poor attitude and customer service. More

Tell whats NEEDED VS Recommended Townsend Honda Service Department lacks communication skills when dealing with customers. On August 16, 2019 I dropped my car off to get an oil change Townsend Honda Service Department lacks communication skills when dealing with customers. On August 16, 2019 I dropped my car off to get an oil change, I got a call shortly after stating that the inspection that they do, everything checked out fine and Terry told me where my brake level number was 8/5 for the front and back brakes. Then he proceeded to tell me that since my car was at 60,000 miles that they recommend a brake flush and transmission flush. I told him I would bring it back to get it done. I caught a ride on my lunchbreak to pick up my car and at the checkout window he reminded me again that they noted on my paper regarding the flushes and I said ok and paid, thinking that he informed me of everything that’s important and needed attention. “Fastfoward” to August 20, 2019, as I was putting my work bag in the car, I glance over the slip before putting it in my glove box and I noticed in the comment section with a star beside it that my windshield sprayer was inoperable and splash shield was damaged on arrival. So, I’m like well I don’t know what the splash shield is so how do I know if it really was damaged when I dropped my car off. Also, I was disappointed that they didn’t feel the need to tell me that my windshield sprayer did NOT work so I could have got it repaired why they had my car. The communication Sucks bc it makes no sense to me for Honda to call and tell me about a recommendation and NOT say one word about the two things that are current issues, I mean seriously who does that….POOR customer care/service. My first Honda was from Moore Stewart Honda in Selma and I can tell you the service is like night and day regarding communication. This is like the second incident which never posted the first which I hate I didn’t. Just Saying. I spoke with Jack Fleming and still waiting on a response/resolution which at this point chances are slim. People choose them at your own RISK and if you don’t care about how you are treated as a customer when we are the reason, they even have a job. They forget if we didn’t purchase from them and choose to service there, where would they be working. More

Request to cancel extended warranty and gap The request was made on May 19th. Today is June 18th. Financed through BOA .THE BANK SAID IT WAS CANCELED ON MAY 19TH BUT THEY HAD NOT RECEIVED PAYMEN The request was made on May 19th. Today is June 18th. Financed through BOA .THE BANK SAID IT WAS CANCELED ON MAY 19TH BUT THEY HAD NOT RECEIVED PAYMENT. ALSO SAME DEAL WITH GAP. APPARENTLY THE DEALERSHIP HOLDS THE MONEY FOR EXTENDED WARRANTY. ALSO FOR ANYONE WHO IS NOT AWARE OF THEY INCLUDE AN EXTRA 500$ TO EX WARRANTY CALLED OIL CHANGES. I HAVE NOT BEEN ABLE TO GET DEALERSHIP TO RETURN CALLS.I WILL BE RE PORTING TO BBB. WORST SERVICE EVER. More

NEVER AGAIN! WORST customer service ever! Biggest mistake was trusting that the car was inspected before I bought it. 4,000 miles later the car has $6,700 worth of WORST customer service ever! Biggest mistake was trusting that the car was inspected before I bought it. 4,000 miles later the car has $6,700 worth of things wrong with it and Townsend is accepting no fault. From the mouth of the inspector, "Whoever sold you this car should have known all these issues and should be ashamed of themselves." I was told a LIE when it was sold and they accept no accountability...but they gladly will TAKE your hard earned money!!! More