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90 Reviews of Towne Toyota Scion - Service Center
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November 19, 2024
Towne Toyota Ledgewood nj is one of the best dealers to shop for cars and any repairs or replacement parts even with a warranty they take excellent care of your car there the best 50 stars shop for cars and any repairs or replacement parts even with a warranty they take excellent care of your car there the best 50 stars More
by Ray
Employees Worked With
Marco Kalov
November 14, 2023
I just had my first service for my Toyota 2023 Rav 4 XLE Hybrid at Towne Toyota where I purchased it. It was done in about an hour & the service ticket stated code 05KSYN which stated: performed a multi po Hybrid at Towne Toyota where I purchased it. It was done in about an hour & the service ticket stated code 05KSYN which stated: performed a multi point inspection & a tire rotation. Usually there is a separate sheet for the multi point check off sheet but there wasn't any, also no listing of a new oil filter with 5 new quarts of oil. Asked my service advisor Dave Durnal why this wasn't listed on the service ticket & shrugged his shoulders & pointed to the service code 05KSYN as he rushed me to my car. Driving home I didn't feel good of what happened there being my first impression of having service done there. At home I called the service dept & spoke with Lisa who told me that they don't change the oil & filter at 5,000 only at 10,000 because it synthetic oil. I maybe be old school but I believe the first initial 5,000 service should include a oil & filter change to get rid of all the break in metallic material & contaminates. None of this was explained to me at the time of the service write up or even after it was completed. She said all that was done was a tire rotation! REALLY! I drove a 75 mile round trip for a tire rotation,I could of done that in my driveway. I'm appalled by what what done & also what wasn't done at this 5,000 mile service, this is not customer service but just get them & get them out. I put a call in to the service manager to express my disappointment of this entire service, not holding my breath for his call back! I appears service advisor Dave Durnal could not be bother at Towne Toyota Service dept to extend themselves to the customer to explain their service before it happens or what was performed when it's completed! More
by rmpc55
Employees Worked With
Dave Durnell
November 04, 2023
They were great. They were able to fit me in right away. They were awesome. Lisa was great and helpful 😊 They were able to fit me in right away. They were awesome. Lisa was great and helpful 😊 More
by niaalvarado17
Employees Worked With
Michael Elston, Dave Durnell, Donald Bryant, Bruce Rosales
January 27, 2023
Towne Toyota xxxxx me of my brand new car! !! If I could give this service center zero stars I would. I wouldn’t buy water from these xxxxxxxxxxx if I was in the xxxxing desert. Towne Toyota is !! If I could give this service center zero stars I would. I wouldn’t buy water from these xxxxxxxxxxx if I was in the xxxxing desert. Towne Toyota is trying to kill me. Not only do they dispatch ur roadside assistance to Ron and Sons towing for them to damage ur vehicle even more but, They have sent me back out onto the road twice with a faulty tire. I’m lucky it didn’t blow while I was driving. Someone should revoke their licensing to service cars. Thanks for ruining my brand new car that I have had for 2 weeks. I hope someone does this to Eric. The service xxxxx More
by Maureen.e.mchugh
Employees Worked With
Erik
March 29, 2021
Service dept says they can't fix a problem with a transmission that they witnessed unless there is a code to go by! Must be a great technician that can only fix a problem when the car tells them what transmission that they witnessed unless there is a code to go by! Must be a great technician that can only fix a problem when the car tells them what is wrong with it? More
by ATT
Employees Worked With
Eric who is part of service dept.
April 05, 2020
Over priced and created additional damage Had a problem with my Tacoma and arranged for Towne Toyota to diagnose and repair it. Used them because they were able to schedule the repair quickly Had a problem with my Tacoma and arranged for Towne Toyota to diagnose and repair it. Used them because they were able to schedule the repair quickly and I needed the vehicle for work. Dropped the truck off and received a call back that day advising the repair would cost about $3000. Normally parts and install would be about 1/2 that price from another repair shop. Told them to go ahead because I needed the vehicle and didn't have time to arrange another service agency. Received a call the next day advising they had vehicle partially apart but would have to cut out another part at additional $300 charge because the couldn't get part loose due to rusted bolts. Vehicle was finally repaired and taken home. After driving vehicle another couple of months found they had punctured the cv boots on both front axles while in shop[ and boots were leaking grease! Highly recommend you avoid this dealer! More
by Annoyed at Ripoff
Employees Worked With
John Boyer
December 27, 2019
Went for a air bag recall Recall work no issue other than a lost 7 hours, but backup camera with no prior issues mysteriously intermittent thereafter, returned to determine cam Recall work no issue other than a lost 7 hours, but backup camera with no prior issues mysteriously intermittent thereafter, returned to determine camera issue (refused $400 diagnosis) and again mysteriously one year old battery with no prior hint of an issue died...coincidence or ?...your call but they’ve seen the last of me. More
by mjtayl952
Employees Worked With
Kathy, and service manager
July 24, 2019
Headlamp Oxidation DIY materials and what you already have will cost you Only $20 a headlamp set to clean the oxidation away Today. Minus the new set of lamps if you cho DIY materials and what you already have will cost you Only $20 a headlamp set to clean the oxidation away Today. Minus the new set of lamps if you choose. Therefore, this Dealership's Service Department, totally rippled me off over 7 years ago in 2012, by charging me $600.00 just too clean and replace my Corrola's headlamps' and lens. BTW Now, dealerships are charging anywhere from $112.00 to a little over $250.00 a light. That means: What I paid Then -- is STILL more than what I'd pay Now! Unbelievable... More
by xelorwatch
Employees Worked With
Don't Recall
