Towne Hyundai - Service Center

The tech was rude and gave out incorrect information when I called. He hung up on me when I asked to speak to service manager. I called. He hung up on me when I asked to speak to service manager. More

I had my wife's 2009 Sonata in for an oil change and check engine light. After waiting 20 minutes Brian informed me that there was a problem which was covered under warranty, but would take about 4 hou check engine light. After waiting 20 minutes Brian informed me that there was a problem which was covered under warranty, but would take about 4 hours to fix. I asked for a loaner, and was informed that there was none available, but he would have me driven home and picked up when the car was ready. I consider this exceptional customer service. More

Took my Hyundai in for service and was told that i couldn't get a loaner because they apparently only have one and if i wanted one i would have to wait a month which is ridiculous. Towne hyundai lacks couldn't get a loaner because they apparently only have one and if i wanted one i would have to wait a month which is ridiculous. Towne hyundai lacks customer service and during my service they never gave me an update on my car and there customer waiting room sucks no snacks or drinks and uncomfortable chairs they also lack car wash system, and forgot to mention when i was scheduling an appointment one of the service advisor was very rude. i will not return to towne Hyundai and will continue taking my car to Wayne Hyundai. More

I have to agree with the other reviewer - jet boy- about what is truly lacking from the service department when you own one of the flagship/premium Hyundai models. After owning non-Hyundai upscale cars, I what is truly lacking from the service department when you own one of the flagship/premium Hyundai models. After owning non-Hyundai upscale cars, I was used to a certain level of "creature comforts" and special touches when I brought my car in for servicing. This dealer is clueless on how to treat customers owning premium Hyundai models and perhaps the fault lies with Hyundai corporate for not creating a separate division with different dealers for these upscale cars, like their competitors have successfully done. I like my car, but for what I spent, I do expect a far different customer experience from the service department. That alone will be the reason my next car will NOT be a Hyundai. Customers spend more time over the life of a car with the dealer's service department than the sales department. And the dealer makes more profit from those who service their car there than what they typically make on a new car sale. So let's start seeing some of those profits reinvested in making the service customer experience here improved, especially for those Genesis and Equus customers!! More

Terrible service i would never go to towne Hyundai again, Anyone who owns a Genesis or Equus avoid this dealer, if i request a loaner car they always give me excuses saying there out of them this is not the Anyone who owns a Genesis or Equus avoid this dealer, if i request a loaner car they always give me excuses saying there out of them this is not the first time they told me this. Your suppose have loaners for customer who own the flagship models !!!! , and the customer lounge don't even get me started , small, uncomfortable no Snacks, Bagels or anything and no car wash really!!!!!. More

I have had nothing but a hard time making my navigation work. Ken and Sean came out to my car and sat with me for about 20 min in my car going over all my features of my Navigation system. I had bought my work. Ken and Sean came out to my car and sat with me for about 20 min in my car going over all my features of my Navigation system. I had bought my car from another dealer and they had assured me that there was nothingwrong with my navigation. After about 10 minutes Sean found the problem and ordered me a part. I am happy to say that my navigation has not acted up again since the part was installed. THANKS GUYS.. More

I called other dealers and they could not help me. My tire had gone flat and needed repair. once I got there they got me right in and out. Excellent service. Thank you tire had gone flat and needed repair. once I got there they got me right in and out. Excellent service. Thank you More

Service department and their customer service is horrible. It's bad enough that I recommend against purchasing a car at Towne Hyundai to avoid dealing with the headaches the service department will horrible. It's bad enough that I recommend against purchasing a car at Towne Hyundai to avoid dealing with the headaches the service department will give you. Ill keep my story short. I brought in my Elantra for a basic oil change and tire rotation. When I go to retrieve my car there's a foot long crack in the windshield that wasn't there before. Nobody had said anything to me about it so I request to speak to the service manager Ken Goss. Ken proceeds to examine the windshield until I move him along and tell him to check them the mechanics notes to see of they noted this crack or a chip. Sure enough they just so happened to record two chips in my windshield in the "notes" section of a form the customer isn't meant to see. To me this is suspicious. How do you notice two chips in a windshield and not come out to notify me? And if its not protocol to give customers the heads up about these notes then why wouldn't they AT LEAST have the decency to tell me that the chip turned into a huge crack under their care. They just drove it out as is and they're content with that. Ken claims that a 300+ point check is done to note issues with the vehicle prior to service. So the elite service tech saw 2 almost impossible to see chips in a windshield but he didn't notice a cracked front bumper on the car. This is beyond suspicious. Ken Goss then admits that it's their fault since it went in as a chip and came out cracked. He will "help" me out with it without ever explaining what the help will be but he will email me after the weekend to go over the options. 2 weeks go by with THREE unanswered phone calls by me. No email, no follow up by Ken Goss. None of the messages I leave get returned until I finally leave one with a frustrated tone. Was it Ken Goss calling to apologize for not getting back to me when he said he would? Is he letting me know he wants to make things right? No, it's a desk clerk who says they want to give me a deal of $450 to replace the windshield. (They claim normal dealership cost is $600) Ken had told me the day of the incident they don't handle glass installation at all. Top notch professionalism. Very trustworthy crew. Anyone with a brain and experience knows the average windshield replacement quote is 250-350 max. Around 400-500 for OEM only glass. So really they've done nothing for me besides waste my time. Anyone with customer service skills knows 2 weeks ignoring a customer is unacceptable. Having a receptionist call me because Ken Goss is too much of a coward to do the right thing ends my relationship with Towne Hyundai. Hope it was worth losing me and my referrals over something your mechanic caused. Now I have to go through the headache of transferring my needs to a different licensed Hyundai dealer for service. Again, I had a great experience in the initial car buying experience. Good salesman, nice manager, and helpful finance manager. But the service manager you'll have to deal with for the 100k miles under warranty is an important factor. And it's an area I have ZERO confidence in. More

Just wanted to voice my concerns and how disappointed I am with this dealership (Towne Hyundai). Brought in my car to have the wheel balanced and upon completion, the car drive worse the when I brought it am with this dealership (Towne Hyundai). Brought in my car to have the wheel balanced and upon completion, the car drive worse the when I brought it in. Call to inform the dealership of the issue and was told that the car was serviced as the receipt indicated. Took the car to another dealer and were promptly serviced and positive results, was also told by the other technician that the wheels were never balanced properly. Shame on your servicing department for charging me without performing the work. More

Best service experience. I dealt directly with Ken Goss, the service manager. He was attentive and understanding. His team fixed a stalling concern that another Hyundai dealer failed to find on several tri the service manager. He was attentive and understanding. His team fixed a stalling concern that another Hyundai dealer failed to find on several tries. I can not say enough about this dealer. Especially Ken. His customer service is above and beyond. He delivered a free rental car to me at my home. Exceptional. I will never go back to my old dealer. Way to go Towne. More