Town North Nissan

Sales (New) My husband went in knowing what we wanted and were greeted right away with excellent customer service! We worked with Jose Cruz and Tony Banta. This d My husband went in knowing what we wanted and were greeted right away with excellent customer service! We worked with Jose Cruz and Tony Banta. This dealership did not force us to make any decisions but helped in every way they could to ensure that we were ultimately satisfied in every way. Our family ended up purchasing 3 vehicles from them over a weekend period and we are all glad we did. Town North Nissan will have our continued business!! More

Horrible Customer Service!! I'll never buy from them ever again and I contacted the better business Bureau for their criminal activity. Just beware. Car is great though. I'll never buy from them ever again and I contacted the better business Bureau for their criminal activity. Just beware. Car is great though. More

Great customer service I was looking to trade my 2011 Toyota Camry in on a small truck, I started dealing with Ernesto Acosta via email. I explained to him over email that I I was looking to trade my 2011 Toyota Camry in on a small truck, I started dealing with Ernesto Acosta via email. I explained to him over email that I was in the tough situation of being upside down on my trade, it had fairly high miles for the year of the vehicle and I needed to be at a certain payment with little money down. Asked him to be honest with me, that if he didn't think it could be accomplished I didn't want to waste either of our time. He stated he thought it could, but wouldn't know until he was able to see the trade. I went into the dealership that evening and within an hour after test driving the 2016 Frontier of my choice he and Hardy Woodall had me at the terms I needed. They gave me a fair price for my trade and a fair price on the cost of the Frontier I was purchasing. Everyone that I spoke to at the dealership were very friendly and helpful. I was really impressed with the fact they did not attempt to pressure me into a payment that I couldn't afford, they really cared about where I needed to be at and understood that I couldn't pay more. Excellent experience, I will return to this dealership when it comes time to trade and will recommend them to anyone that I hear is looking to buy a new car!!! More

Great customer service! Extremely helpful and very personal. They are more interested in helping you finding the right vehicle at the right price instead of just making a sal Extremely helpful and very personal. They are more interested in helping you finding the right vehicle at the right price instead of just making a sale. There was no stress or forced feeling in my purchasing option. I had never owned a Nissan before, but they've won my service over. Kevin Raft was my salesman and I never felt more comfortable at a dealership. He was extremely friendly and made sure I was 100% comfortable before I made my decision to be part of the Nissan family More

Service Dept Specifically Over the years I have purchased several new cars from Town North. I can honestly and happily report my Service experience over those years has repeat Over the years I have purchased several new cars from Town North. I can honestly and happily report my Service experience over those years has repeatedly met or exceeded my high expectations. Friendly, professional and knowledgeable ...many Thanks to Eric, Luis and Nathan. Brad More

Worst customer experience ever! They only care about money. Buyer beware!! They promise you things just to get your money out of your pocket!! I bought a brand new Rogue, love it, it's a great car, but really Buyer beware!! They promise you things just to get your money out of your pocket!! I bought a brand new Rogue, love it, it's a great car, but really hated the experience - it was painful and humiliating. 1. The salesman made me feel like I had to buy something(useless packages on this car) which I wouldn't need. After I said no, he made me feel humiliated - I could afford it, but why would I spend money on something I don't need? 2. He promised to offer a full tank of gas, free tint change, and additional oil change services but I didn't see anything. 3. The finance guy in the small room was even worse. After you pick the second option(not the most expensive one) he looks so mad and wants to kick you out of the room! Dude, how bad do you need the money?! If you don't respect your customer, you should get another job. I love Nissan and the variety of models, but I'm sorry Town North Austin really was a bad shopping experience. More

EXCELLENT CAR BUYING EXPERIENCE On Saturday January 30, my husband and I went to Town North Nissan to see what we could do about me a new car. We met with Kevin Ranft who assisted us On Saturday January 30, my husband and I went to Town North Nissan to see what we could do about me a new car. We met with Kevin Ranft who assisted us. I can not say enough good things about Kevin! My husband is a hard-sale when it comes to people and even my husband commented to me about how awesome Kevin was. This was by far the BEST car purchasing experience I have ever had. So much so that I took my future son in law there on Thursday where Kevin, once again .. did an amazing job... He now has a 2016 truck. I literally cannot say enough good things about this dealership! I would highly recommend to anyone that is in the market for a new car to go to Town North Nissan... they now have my business for LIFE.. NO PRESSURE... HONESTY... GREAT CUSTOMER SERVICE what more can you ask for? More

Hard Sell, No humanity. Great deal on Altima. Salesman made me feel like I had swallowed hot metal. Even the true statement s sounded shady. As a long time retail employer, I Great deal on Altima. Salesman made me feel like I had swallowed hot metal. Even the true statement s sounded shady. As a long time retail employer, I was disappointed. Avoid Carlos Rosas. More

If you need service ask for John Sullivan Had my 370Z towed in and everything about the experience was great. With no appointment I called the service department before the vehicle arrived and Had my 370Z towed in and everything about the experience was great. With no appointment I called the service department before the vehicle arrived and spoke with service advisor John Sullivan and gave him a heads up that my vehicle was in its way on a tow truck and to please be expecting it. John is an easy going easy to talk to kinda guy. If you ever have your vehicle at town north Nissan for service, ask for John. I will be dealing with him from now on if need be. Less than 48 hours later John called and said my car was ready to go, with paperwork printed and ready to go, I was in and out in less than 5 minutes. Thanks again John for taking car of our Z! More

Ripped off!! Bad deals!! I would never recommend Town North Nissan in Austin, Texas to any family members or friends. I got stuck with a high monthly car payment of about almo I would never recommend Town North Nissan in Austin, Texas to any family members or friends. I got stuck with a high monthly car payment of about almost $1,000.00 a month, sounds like a mortgage payment. Carlos tried to get me into another vehicle with another high monthly car pament of $1,200.00 and he said; and not a penny more! I left the dealership and never returned. I know this is unbelievable and ridiculous. Carlos needs to get out of the car business , it is certainly not for him. He said i had nissan financing at a low rate and that i was approved which ended up being a lie. Carlos is dishonest and someone who cannot be trusted. Not deserving of a one star, more like Zero. A very dissatisfied former customer! More