Town North Nissan

can't seem to get any answers My granddaughter and I purchased a used car, Emmett was our salesman, no complaints. My granddaughter T-boned another car, car was totaled. My complai My granddaughter and I purchased a used car, Emmett was our salesman, no complaints. My granddaughter T-boned another car, car was totaled. My complaint was why didn't the air bag open? Was told to contact Honda, which I did, told them the whole story, their response, hope your grandson is ok. Really , it was my granddaughter. So today I attempted to cancel the extended coverage, Spoke with Jason. When I arrived there Jason had a emergency and had to leave. I said any finance person could help me. At 2 in the afternoon and there were no finance people working today. How does this dealership operate without much needed people. Still no answers or phone calls to answer my questions. Once this is all settled I will NEVER return to this dealership. Thank goodness I shop and buy cars in Round Rock. One very dissatisfied customer!!!!! More

good guys I purchased a car pre-owned from town north. My salesman, Kyle, could not not have been more friendly and helpful. No pressure and I got a good deal I purchased a car pre-owned from town north. My salesman, Kyle, could not not have been more friendly and helpful. No pressure and I got a good deal on a low mileage SUV (well below KBB stated). the finance guy, Jason, was also very friendly and accomodating without pressuring me. Overall it was a good experience and I shall look to them first in the future. More

Happy Customer! I had a great car buying experience at Town North Nissan! Jordan Dupree helped me get the car I wanted at the price I wanted! I had a great car buying experience at Town North Nissan! Jordan Dupree helped me get the car I wanted at the price I wanted! More

Stereotypical used car buying experience My recent experience with Town North closely matches another recent review here, even down to the same salesman (who's name I will leave out) I cal My recent experience with Town North closely matches another recent review here, even down to the same salesman (who's name I will leave out) I called to inquire about a truck at Town North since the online info was very limited. Immediately the salesman pressured me to make an appointment. Evidently, if you want to see one of their vehicles, you have to have an appointment. I don't appreciate a high pressure sell, and said I was just calling to get some basic info and to see if they were going to post some pictures online. To his credit, the salesman offered to take a few pictures, and text them to me. I really like the look of the truck, and made plans to go there during my lunch break. My wife met me and we took the truck for a test drive. Overall we liked the truck and wanted to see what kind of deal we could get. I told the salesman that I only had an hour, and that I would need to head back to work after they finished going over our car for a trade in value. He said that if I wasn't able to stay, that they wouldn't be able to work any deals. Seriously, you have all my info, you know what I'm trading in, what truck I'm interested in but you can't do anything without me being there? He said he couldn't 'go to bat' for me if I wasn't willing to stay. I let him know, that I was serious about purchasing this truck, but I still had to get back to work before my lunch break was over and that I could return after work. True to his word, they hadn't done any work on the deal, and we had to start where we left off. When he came back from 'talking to his manager' I was presented with a low ball offer on my trade in and not a penny off the truck. Evidently my car had several issues that they would have to address before they could even put it on the lot for resale. I was prepared for one particular issue with the car, and even had an estimate on the cost to repair it. Seeing that they weren't going to budge on the pricing, I got up to leave. All of sudden, the salesman said that he could go back to his manager and see if we they could work the deal some more. This went back and forth several times with them barely budging on price, and him pressuring me to commit to each new deal. Eventually I left since it was getting late, and the salesman assured me that he'd let me know what they found out the next morning. I never heard from him that entire day. Turned out he had the day off. So I emailed him detailing out what I felt was a fair price for the truck and a trade in value of my car. We had pre-approval from our bank, and I was ready to make a deal if we could just agree on a price. Over the next day, we went back and forth and finally met in the middle of where they had started and where I wanted to be. I called the salesman to confirm the pricing so I could let our bank know. He said that he hadn't actually got his managers approval on the final price and that I'd need to come in again so they'd know I was still serious. I couldn't believe that after all the back and forth, we were still basically in the same position as when I first came in. I told him that I was at home and would need some time to get back to the lot. Before I left the house, the salesman calls me and says the truck sold 5 minutes after we had hung up, and asked if I would be interested in another truck they had on the lot! As you can imagine, I won't be wasting any more time with Town North Nissan. More

Great Customer Service, Great People I can't say enough nice things about Isaac in the service department or the general manager, Greg. I was in a terribly tight spot and they went over a I can't say enough nice things about Isaac in the service department or the general manager, Greg. I was in a terribly tight spot and they went over and above all expectations to help me resolve my problem. I'm from Illinois and my transmission gave out (under warranty) in Austin, 1,000 miles from home. Nissan couldn't get the replacement part to Austin until a day and a half after I was supposed to leave, and I had to be home on time - I was getting married the day after I was supposed to be home. Isaac and Greg worked with me and found a way to get me home on time and get my now-repaired car back to me in Illinois. Great people who care about their customers! More

"Awesome " I can't say enough about Kevin Ranft except he's "Awesome". He was very compassionate and listened to my needs and wants. He was great at finding the I can't say enough about Kevin Ranft except he's "Awesome". He was very compassionate and listened to my needs and wants. He was great at finding the right Rogue for me. A big plus, I felt with Kevin was the way he showed respect to me as woman. A lot of times sales people show very little respect to women. He didn't try to be "pushy". I would recommend Kevin and Town North Nissan anyone looking for a Nissan. Also, kudos to Dominic in the finance department. He did an awesome job and was very funny. So funny you forgot you were there to talk costs. Town North Nissan you "rock".I highly recommend them to anyone! More

Inconsiderate crooks!!! Run Away! Stay away!!!! Horrific, Disrespectful and xxxx right Inconsiderate. On Thursday June 16 2016. Had been speaking and texting with a sales man by the name of Lee Horrific, Disrespectful and xxxx right Inconsiderate. On Thursday June 16 2016. Had been speaking and texting with a sales man by the name of Lee Jenkins. Agreed on a price and terms on an extra key, ( As the car only had 1 Key) for a used Nissan Altima. Got off work early and text Lee Jenkins that I was ON THE WAY THERE FROM SAN ANTONIO TO AUSTIN TO PURCHASE CAR, that we had previously come to terms with. As I traveled from San Antonio to Austin I text 3 different times( as I was stopped) that I was ON THE WAY. Received same number of text back, acknowledging the fact I was headed there for car. The trip was made even more difficult as I am a disabled US Marine Corps Veteran..... And well, don't need to tell surrounding folks of Austin about the traffic and in 100 degree weather. I walked into Town North Delership in Austin around 5:30 pm and immediately asked for Lee Jenkins. About 2 seconds after meeting with him he stated, That the car had just been sold and pointed at a young lady in a middle office. This is what really bothered me and made me sure not to deal with such people, for some reason Lee Jenkins the salesman informed me The young lady had just walked in to buy it and didn't ask for any discount or sale price.... "She PAID FULL PRICE" he said. So that let me know that Town North Austin sales people would give me a 40yr old man savings but wouldn't pass the same deal on to an Unsuspecting young lady??????? Shady!!!!! Basically this young woman over paid 1500-2000 dollars for a used 2013 Nissan Altima. Of Course they tried to get me into something else I wasn't interested in but at this point I just asked to speak to the sales manger( small short petite man) made me wait around 5-10 minutes as he acted like he was on the computer (glass cubicles) at this point he comes out, NO Apologies ask me to come into a private cubicle,( away from other perspective customers.... Of course) About half a sentence from asking what had just happened? Sales Manager cuts me off and states," Look I know all that just happened, so you don't need to go into it". I then stated Well where I'm from when a man gives his word we got a deal, a man is held to that. With a blank uninterested look on his face he just sat there. Wow! Hey, if money is no object and you want an over priced vehicle that you're gonna have to watch and not let out of your sight till the keys are in hand...... Town North Nissan in Austin is your place. I will never buy here or recommend this dealership to anyone! Milt. More

Dishonest, Unprofessional, Avoid at all cost. Dishonest salesman will tell you anything to get you in the door. Surprised they also were bold enough to yell at customers while I was there and t Dishonest salesman will tell you anything to get you in the door. Surprised they also were bold enough to yell at customers while I was there and then repeatedly talked over us while we asked about the car and deal. I could immediately see why they are a low rated dealer. Salesman Mike became visibly upset and yelled repeatedly at us. He seemed to get angry easily and couldn't take responsibility for lying about the car price he quoted to us. He said "he has other xxxx to do" and "he didn't know the price" after negotiating with us. it's unfortunate that he couldn't manage himself in a normal interaction. We talked with the Sales manager and offered us half of what CarMax or KBB would give for our car too, saying they only give the lowest trade in value even though our car is pristine. They clearly prey on the uninformed or people in a difficult spot. Be weary because they will not be offering anything remotely fair of a deal. The salesman also seemed to argue over who would take the sale on our car. This was disconcerting as we were right near them. Also the Dealer lied about car availability. They use high pressure tactics saying the car is being shipped to wholesale today if you don't buy now. The car is still available however. In summary, they will lie to get you in the door. Make you sit for long periods, bring very unreasonable offers to the table, and yell and argue in a childish manner if you make any reasonable discussion or counter offers. More

Stand by their product I purchased a vehicle from Town North that had hidden damage that did not become apparent to me until I got it home. Town North stood by their sale an I purchased a vehicle from Town North that had hidden damage that did not become apparent to me until I got it home. Town North stood by their sale and are paying for the repairs necessary to get it into the condition that they advertised. More

the worst experience buying a car don't go to this place they are going to cheat you. They hide me info related to the carfax, they said the car din't has crashes, damages or minor da don't go to this place they are going to cheat you. They hide me info related to the carfax, they said the car din't has crashes, damages or minor damages. I'm a foreign person and I didn't know about the carfax and when I went to buy the car to nissan thinking it was going to be a safe deal, but after a week I realize about carfax and started to research and my car has a minor damage. When I was making the deal I asked many times if the car had a crash before or something similar but the seller said it was ok. I trust in nissan and I got a car with minor damage. If I were aware about that minor damage I didn't buy the car. After one week and talking with them, they said that they were going to change the car only if I chose a new car, but at the end they want me to give 5,000 less for the car with the minor damage. More