Town North Nissan

Top Notch! This dealership is wonderful! The General Manager Greg is top notch! Salesman Hardy was absolutely great and efficient! I've never liked the car buyin This dealership is wonderful! The General Manager Greg is top notch! Salesman Hardy was absolutely great and efficient! I've never liked the car buying experience until now. Straight forward, honest, efficient, and made the process painless! If you are looking for a car new or used- Go to Town North Nissan! More

Poor Sales Experience I will agree with the last post on this review page - 1 star is too many. Their business practices are also evident in that they have more 1 star or w I will agree with the last post on this review page - 1 star is too many. Their business practices are also evident in that they have more 1 star or worse reviews than they ahve 2-5. STAY AWAY from this dealership. Not only would I never buy anything from this business, I will also now not consider a Nissan. We went out to Austin today with a very specific goal of driving every full size SUV available and then being a CASH buyer. When we arrived at this dealership (like others we had visited today) we barely got out of the car before a salesman appproached us. Apparently telling him that we were NOT buying TODAY and only wanted to look at cars (again - like we did at other dealers) was considered rude. We were told that no cars were open. I refused to go inside and give them any personal information, rather proceeded to look at the specific vehicle I wanted to see (which was open by the way). After a VERY long period of time a young man approached us and basically asked us to leave because we were rude to his salesman. As we walked back towards the office I asked to speak to the general manager and at such point he became extremely rude and mouthy. My husband looked at me and said "don't worry - we will just take this up elsewhere". At that point this young man reached out touched my husband and yelled "no you go see him". You can imagine that we immediately tried to get to the GM's office but were met at the door by several people threatening to call the police. Mind you this was after THEIR sales manager was extremely rude, bowed up to my husband, touched him and continued to be nothing more than a smart alec. At one point, the GM came up to the conversation but quickly retreated to his office without so much as an apology. I have to say that I have never seen such poor customer service and behavior in all my 50 years. I will leave it to this for this establishment ... "thank you for narrowing down my decision on which vehicle to purchase". More

Great customer service Long Hoang was very informed on the sale and the history of the all details pertaining to the vehicle .i would recommend Town North to my friends Long Hoang was very informed on the sale and the history of the all details pertaining to the vehicle .i would recommend Town North to my friends More

Horrible - Will try to Scam you at every opportunity Beyond a bad car buying experience - the finance department there commits fraud. I had financing in place with my credit union but they gave me a song Beyond a bad car buying experience - the finance department there commits fraud. I had financing in place with my credit union but they gave me a song and dance about how I wouldn't get additional rebates unless I financed with them. So I agreed to that - and then after spending 20 minutes trying to hard sell me some additional warranty on top of standard, they presented me with a contract that didn't include all the rebates the salesmen promised. Of course, the figures presented were flashed as quickly as possible - unlike the warranty pitch which they spent 20 minutes explaining. I caught their mistake as I did the math quickly on my own and made them correct it. Signed the final contract at the right price and drove off. Only to get a letter from Nissan finance a few weeks later to confirm first payment - of the higher, wrong amount!!! I spoke immediately with Lee in the finance department and he said they would correct the mistake and he would call me back the next week. No word from them yet and it still has not been corrected. I did not believe from minute one that Lee just forgot to apply the rebates I was promised but I gave them the benefit of the doubt because they corrected it before I agreed to the final sales price and signed a contract. However, now I know my instinct was right because they sent the wrong contract to Nissan finance hoping I would not notice the small difference in monthly payment amount - and they are not doing anything to help correct the "mistake." NEVER BUY FROM THIS DEALER!!! IF you have to buy Nissan go to Round Rock or South Austin - hopefully they aren't crooks. More

Horrible customer service, Hugh waste of time Purchased a $45k new car in March. Went into service center within the first month for a minor water leak. Went in again in November for first "free" Purchased a $45k new car in March. Went into service center within the first month for a minor water leak. Went in again in November for first "free" oil change. Both visits ended with no service after waiting for a long time. With these guys the answer is about what they "can't do," as opposed to what they "can" do to help or assist you. I'll pay to have my service else where from now on--even if its warrantied or "free" there. Makes me want to never buy another Nissan--and I've owned Nissans for 25 years straight More

Edwin Pineda great sales person! Edwin Pineda helped me purchase a new Altima! He was honest, attentive, patient and answered all of my questions. Would highly recommend Edwin. Ano Edwin Pineda helped me purchase a new Altima! He was honest, attentive, patient and answered all of my questions. Would highly recommend Edwin. Another sales person there, can't remember his name, I was not very happy with. More

Great service I bought a used car and Kyle sales man and Jason fianance did a great job they made buying a car quick and easy as it should be this days., I gave the I bought a used car and Kyle sales man and Jason fianance did a great job they made buying a car quick and easy as it should be this days., I gave them 5 stars. More

Fraud. they will like to you off a deal then back out of it i was at there showroom on 11/1/16. I made a deal with a salesman on a new car with mine as a trade in i could not finalize the deal thay day because i was at there showroom on 11/1/16. I made a deal with a salesman on a new car with mine as a trade in i could not finalize the deal thay day because i had to work. we agreed i would come in the following day 11/2 to finalize it. well when i got there theybwere offering me 700 less for.my.trade and also raised the price of the car. was rhen told that the rates i eas offered the day before was October's deal. not my.problem i had a verbal agreement on the prices if they mess up thats on them More

Finance person LEE TINOCCO is a con artist! Beware of the Financial Department, especially LEE TINOCO !!!! He is a CROOK. I bought my car in July, 2016. It was late in the evening. I specifi Beware of the Financial Department, especially LEE TINOCO !!!! He is a CROOK. I bought my car in July, 2016. It was late in the evening. I specifically told him that I DO NOT want to buy an extended warranty on my car. It was late in the evening and he was just shoving lots of paper work for me to sign and he sneakily added the warranty. He did not explain or talk to me about it. I called him multiple times. First, he doesn't have a voicemail set up. The phone rang and rang forever. When I asked the front desk to have him call me back, he never did. I went to the office and he had me wait for 2.5 hours only to tell me that he was very busy and he could not meet with me that day and he will call me back. That never happened. I also called his manager STEVE RIDDICK and he did not return my calls either. I see a lot of same reviews (not returning phone calls, scamming people, bad customer service). I am going to report them to the BETTER BUSINESS BUREAU and expose their scamming techniques!!!! Terrible experience with the financial department! More

Con Artists They are very great about getting you into a dream car no matter what it takes. they will tell you something but have you sign something else. They wi They are very great about getting you into a dream car no matter what it takes. they will tell you something but have you sign something else. They will conceal any minor or major issues that a used vehicle has just to get it sold, then tell you to take it to a shop to get repaired because you bought As Is. I understand the circumstances when you purchase a used vehicle As-Is, but integrity is lost when you as a salesperson logs off and doesnt try to make it right to a customer within the first hours or days. Regardless if the issue cost $30 or $40 a dealership with Morals would love to see every customer happy, not leave them to address an issue that was concealed. I have purchased many used vehicles and if i drive off the lot and the check engine light or anylight turn on immediately and i mentioned it to them they have simply said "Bring it in let us check it out". They will tell you your due date is one day yet when you get your payment stub in the mail it reflects otherwise. Oh yeh, and they will have you believe its a requirement to purchase warranty then when you receive warranty info in mail realize that It was not a requirement, which only caused me to borrow a higher loan amount. I tried to contact them multiple times and only get transferred to a line that only rings. If they had followed through and rectified the issue i recognized After leaving the lot within 24hrs then i might have added a star. Follow my lead people and document everything including calls with these people. Last but not least, I had initially posted a great review however I had posted because I was pretty much begged to early after purchasing vehicle. Apparently if us customers give a good review then we are eligible to win something...i dnt remember what they told me but they are offering prizes for best reviews....so yall might want to thread lightly on believing the awesome reviews. More