Town North Nissan

Three months and no title paperwork - beware Beware of this dealership. At the moment we are not sure whether they are extremely careless or wilfully delaying processes, but we intend to find out Beware of this dealership. At the moment we are not sure whether they are extremely careless or wilfully delaying processes, but we intend to find out and report them. More than three months after buying a car we still do not know if our title paperwork has been filed - although we know that it wasn't filed as recently as last week. To be clear, they are legally required to file this paperwork within 30 days of purchase. The worst part is that Nissan Town North simply do not care. We bought a car from them in April. Long story short, they ordered the wrong car, and after trying to coerce us into taking a different car, reluctantly were able to locate a car in the color and model that we had actually purchased. We had to wait three weeks, but at the start of May we got the car we had originally ordered. That car was hit by a truck a few days later. Thankfully my husband was unharmed, but the car was damaged. Geico declared it a total loss in June. We had to reach out to Nissan Town North for evidence of title. Some time later in July someone in finance sent us a title application. We have to assume that the original title paperwork was never filed. Weeks later we were told that the title paperwork was filed incorrectly. We went back in twelve days ago and resigned, and were assured it would be filed within a couple of days. We finally heard back to repeated messages two days ago, and nobody was able to tell us if the paperwork was filed. Yesterday - after tracking down a Manager - we heard back, but regarding the wrong car (we also bought a Rogue from them earlier in the year). NOBODY CAN TELL US IF THEY HAVE FILED THIS PAPERWORK AFTER MORE THAN THREE MONTHS. Meanwhile, we have an outstanding insurance claim that Geico are waiting to pay when we have the paperwork. Which means we have made three car payments to Nissan for a car that was totalled three months ago while we wait - and wait - for them to actually do something that they were legally required to do within 30 days of purchase. I can't even express how angry it makes me to be treated this way, or to know that we cannot trust a car dealership to file title paperwork. They do not care. Their attitude is incredible - shockingly - casual. No explanations. No apologies. It's hard to believe that things are so chaotic that they literally do not know if this paperwork was filed, which leads me to suspect that it is wilfullly being delayed, or that even more mistakes have been made by people who could not care less about their customers. More

Excellent Customer Service I went in for an oil change but ended up needing more and they explained everything to me and asked beforehand. They never do any work without your pe I went in for an oil change but ended up needing more and they explained everything to me and asked beforehand. They never do any work without your permission and approval. Jose Gutierrez is so pleasant and helpful. He was such a joy to have as a service advisor and I would recommend anyone and everyone to Town North Nissan for any service work needed. They’re top notch and the prices are more than fair!! More

Timely Service & Poor Customer Service I have had issues with my recent car since I leased it. It makes a loud screeching sound when you go over 70 mph from the window indicating that the s I have had issues with my recent car since I leased it. It makes a loud screeching sound when you go over 70 mph from the window indicating that the seal is not tight. I took it in and I was told they couldn't hear it (have to be deaf not to) so I wasted a day at the dealership and have learned to deal with it over the last two years of my lease. Since I have a maintenance plan for them, I need to bring my car in for oil changes. Over the last two years the staff has been beyond incompetent and unable fix issues but since it's a lease I make do as I have been driving Nissan cars for over 10 years. Each time I bring my car in for an oil change - with an appointment - it takes longer and longer for it to get done. When I first started coming here service was fantastic - the reps were fantastic. Today's service... I had an 11 am appointment and had to wait in line like I didn't have an appointment and I wasn't checked in til 11:20. They offered to shuttle me to the domain to wait and gave me a 3-1/2 hour wait time - which is a lot but I have gotten used to that from past service from this year. I was told I would be called when my car was ready. I then never received a call from the service rep, called in to check and was told my rep would call me in a few and be hung up on. Never received that call back from him but did over a good deal later get a call from the shuttle saying they would be there to pick me up in 5 min. 15 min later, the shuttle driver arrives at my location. I get back to the dealership and I am told that it will take 10 more min to get my paperwork together. I then sit around for more than 10 minutes. I waited for my car on a day that I needed to get my homework for over 4 hours and 45 minutes. That is 4 hours and 45 min for an oil change and inspection WITH an appointment. I ask for a manager, they instead send some underling to him out who when I ask why ea time I come in it takes longer and longer to get the car done, just makes excuses and offers no true explanation or solution for change. If they ask why I'm not getting another Nissan, I put it completely on their lengthy service waits, inefficient appointment system, and service staff. There is no excuse for poor customer service and these wait times. I cannot get out of my lease so I am stuck right now but I won't be forever. You can guarantee you lost a customer for life. More

Timing chain cover oil leak After getting blown off by another Nissan dealer, I deceided to try Town North. Boy, did i make the right choice ! Michael Vanderlinden took the time After getting blown off by another Nissan dealer, I deceided to try Town North. Boy, did i make the right choice ! Michael Vanderlinden took the time to hear my concern, find the problem and repair it in a timely manner. His professionalism was over the top ! Everyone who helped me from the operator, parts, & service advisors were very pleasant Thank you again Michael. I wish I could give you 10 stars ! Next time I have an issue with my vehicle I’ll be going to Town North More

Issac in the service dept Others could learn from this young man. Personable, curteous and did everything he said he would. Very smart at explains the issues and timely in pre Others could learn from this young man. Personable, curteous and did everything he said he would. Very smart at explains the issues and timely in preparing the responses. More

Good service Good Customer service provided by service manager. Good analysis provided by service center. Provide services on recall items without requesting the Good Customer service provided by service manager. Good analysis provided by service center. Provide services on recall items without requesting the recall items. Provided service in a timely basis. More

Excellent customer service I went there at my appointment time Isaac told it will take around 2 hours , and he was acurate, excellent customer service, excellent staff , excelle I went there at my appointment time Isaac told it will take around 2 hours , and he was acurate, excellent customer service, excellent staff , excellent waiting area . I was very satisfied for the service I did receive.. thank you More

Was told it passed inspection and scammed a college kid After buying the car, stuff was leaking and went to a different Nissan dealer to inspect, it had red on 50% of multi-point inspection. After buying the car, stuff was leaking and went to a different Nissan dealer to inspect, it had red on 50% of multi-point inspection. More

A1service I own a business and will get all my vehicles from this dealership. The service is nice and professional. See you soon. Thanks for your service. I own a business and will get all my vehicles from this dealership. The service is nice and professional. See you soon. Thanks for your service. More

Worst experience ever!! Unfortunately I had to give 1 Star just to leave this review otherwise I would not have given them any!! Before driving almost 70 miles to this dealer Unfortunately I had to give 1 Star just to leave this review otherwise I would not have given them any!! Before driving almost 70 miles to this dealership, I emailed making sure I would not be wasting my time and was assured that the manager thought $500 off their asking price was reasonable and they would hold the car for me and fill my car should the deal not go through. Upon getting there they quickly went back on their $500 off and tried to get me to pay more than discussed in the email. After trying to get them to honor their word, the chose to walk away and lose the deal over $70 people! I asked for my car to be filled and again got the run around on that! “ we can’t find the porter “ “ it will be a few minutes “ “ oh he just went to the round rock store it will be 30 mins” so after several hours at this dealership I left with no car and no fuel. Worst place ever!! Do not waste your time here! More