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Town North Nissan

Austin, TX

3.7
248 Reviews

9160 Research Blvd

Austin, TX

78758

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Showing 248 reviews

January 24, 2025

The GM said he would get back to me on my issue I left on this review, well that was 3 weeks ago and I haven’t heard a word from Mr . Auguste. or anyone else from your dealership. Is that what all group 1 de More

by Will
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Phill Auguste
January 20, 2025

Besides having the vehicle I wanted, the process was easy, quick and hassle free. So I’m glad I stopped to inquire about the vehicle I wanted. It was meant to be. More

by Kim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Zachary
Jan 22, 2025 -

Town North Nissan responded

Hello Kim, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

January 12, 2025

I took delivery of a 2024 with 1500 miles on it when it was dark outside. I noticed the next day it had body damage. I texted the salesman and told him, he said he’d get with his manager to see what he say More

by Will
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randall
Jan 14, 2025 -

Town North Nissan responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Phill Auguste General Manager Town North Nissan 512.451.7411 Ext 2400 Office pauguste@townnorthnissan.com

January 06, 2025

We had an amazing experience overall. We went in not expecting the outcome, extremely happy with our new vehicle!! More

by butrfleye18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Rodriguez, Derek Jackson, Christopher Zachary
Jan 07, 2025 -

Town North Nissan responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

January 03, 2025

Nice people and great service. We got a really good deal on a Nissan Leaf, which is an excellent car! More

by Craig Nazor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dayna Bedell, Jimmy Hoang
Jan 05, 2025 -

Town North Nissan responded

Hello Craig, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 28, 2024

The service is great . This year, I just bought my second car , and co signed another one for my dad . More

by Ana Margarita Henríquez Quesada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Thompson, Jeremy Hicks, Matt Lackey, Michael Baird II
Dec 29, 2024 -

Town North Nissan responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 21, 2024

Excellent cars, fair prices, and no “pressure” sales tactics. We bought a great electric car with a federal rebate, good financing, and are enjoying driving it! More

by Craig Nazor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Hoang
Dec 22, 2024 -

Town North Nissan responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 17, 2024

Great selections / no pressure / professional / best business office I’ve worked with at a dealership More

by Forester Tom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randall, Christopher Zachary
Dec 20, 2024 -

Town North Nissan responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

December 02, 2024

My salesperson, Sebastian, was great. I gave them a 2 star rating because the price I was quoted by the sales person was not the price/deal I got from the finance guy. And I had done all More

by Scarlson0522
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sebastian, Phill Auguste, Christopher Zachary
Dec 04, 2024 -

Town North Nissan responded

Scarlson0522, we regret to hear that you had this experience with us. I will be reaching out to you to assist in resolving your issue. Dayna Owner Loyalty Manager

November 22, 2024

I’ve had three disappointing interactions with them in the last two weeks. First, I tried to drop off my car and stood in their office at least 15 minutes before I finally found someone to help me. Second More

by AEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Brown, Joe Peterson, Johnny Vieyra
Nov 23, 2024 -

Town North Nissan responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Phill Auguste General Manager pauguste@townnorthnissan.com

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