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Town North Nissan

Austin, TX

3.7
260 Reviews

9160 Research Blvd

Austin, TX

78758

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Showing 260 reviews

February 20, 2026

Thank you for the prompt service and the easy payment options, good customer service, thanks again. More

by deshayleslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Ortega, Viviana Maldonado, Dayna Bedell
Feb 21, 2026 -

Town North Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 19, 2026

Anthony Santoscoy, Service Manager, was very pleasant from the moment I arrived. He greeted me with a smile and made me feel very welcomed. I visited this location to take advantage of a coupon for an More

by shaw7468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Santoscoy
Feb 21, 2026 -

Town North Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Hyundai of North Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 13, 2026

I like the quality of the work in service department. However, having to wait 2.5 hours for oil change is excessive. Hopefully, the wait time can be improved. More

by Bruce
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Feb 14, 2026 -

Town North Nissan responded

Hi Bruce, thank you for the wonderful feedback on our work quality! We sincerely apologize for the 2.5-hour wait. While we prioritize doing the job right, we are currently reviewing our internal processes to find ways to speed up service without compromising our high standards. We appreciate your patience and look forward to showing you an even faster experience next time!   Thank you,   Paul Spence General Manager - Group 1 Hyundai of North Austin pspencejr@group1auto.com

December 16, 2025

They provided excellent service. Needed my car to get serviced. The technician looked at it, answered any questions I had and was back on the road quicker then expected. Thank you je More

by jeremy pizano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Dec 19, 2025 -

Town North Nissan responded

Hello Jeremy, thank you for your kind review; we are happy to pass along your comments to Jeremy here at Group 1 Hyundai of North Austin! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 12, 2025

Why your mechanic messed up my car? car start shaking.lost the power . 3 times car died middle of road.why you are dishonest.your thief mechanic or stupid guy screwed my night I'm sad wh More

by Nazari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
Dec 20, 2025 -

Town North Nissan responded

Dear Nazari, Thank you for speaking with me earlier today. I sincerely apologize for the safety concerns and frustration you've experienced with your vehicle. Your safety is our absolute priority, and it is clear that we missed the mark during your previous visit. I am committed to resolving this for you immediately. As we discussed, I have a senior technician ready to personally oversee the diagnostic process when you arrive tomorrow afternoon. We will conduct a full system check to identify the root cause of the shaking and loss of power to ensure your vehicle is safe for the road. I look forward to meeting you in person tomorrow and making this right. Sincerely, Paul Spence General Manager Group 1 Hyundai North Austin pspencejr@group1auto.com

June 28, 2025

James went above and beyond to make sure I found the right car for me and knows everything about the vehicles. He treats customers like family and I would recommend him to anyone. The finance office ne More

by paularwillson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Jun 30, 2025 -

Town North Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Town North Nissan! Thanks again for the recommendation, and have an amazing day!

June 05, 2025

Update I when to my first service 5/31 las week and it was a bad experience first I wasn't aware of why I was going the person that chatted me only said the 90 day check up. They did the first service est More

by Cesargarcia969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony and Johnny vieyra
Jun 10, 2025 -

Town North Nissan responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Kimono Cooper General Manager - Town North Nissan o:512-225-7424 Kcooper@group1auto.com

May 29, 2025

I went in today to purchase an SUV, and the General Sales Manager, Matthew Miera, was very rude and unprofessional. He was in a rush and didn't take the time to explain anything to me. I just got up, left, More

by cynbenavides040911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mathew Miera
May 31, 2025 -

Town North Nissan responded

Thank you for reaching out regarding your recent concerns. Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Kimono Cooper General Manager - Town North Nissan 512-225-7424 Kcooper@group1auto.com

May 09, 2025

Great experience, easy buying experience. Sales lady and finance were top notch. Hopefully service will be just as good. More

by TerryLee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrible can’t remember
May 12, 2025 -

Town North Nissan responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2025

I would recommend this dealership to everyone I know, they listen and go to the extreme to get the vehicle you want. More

by ray126052
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 17, 2025 -

Town North Nissan responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

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