Town North Mazda

Shady, intentionally deceptive sales practices. Below is Shady, intentionally deceptive sales practices. Below is the list of “Must Haves” and “Likes” I brought with me to the dealership; I met with Phillip Shady, intentionally deceptive sales practices. Below is the list of “Must Haves” and “Likes” I brought with me to the dealership; I met with Phillip Cashiola and he and I talked at length through each of these items. 1. Specific to the Mazda, we discussed the difference between the 2013 and 2014 being the engine / pick-up. I explained that I absolutely wanted the 2014 – which he agreed with since I was coming off the CX-9. 2. Luggage rack and/or Trailer Hitch – I explained that it was a must since I was giving up the room of the CX-9. We will definitely have time when we need extra luggage space (including the weekend after I picked up my new car). 3. Homelink mirror – I explained that I had not been without a homelink mirror in the last 4 vehicles – so no longer even had a garage door opener as an option. He assured me all the Grand Tourings would have this – (and even covered the feature during my car walkthrough). 4. Remote Start - this was very important if I was going to have leather seats again, as my office recently moved to a building with no covered parking. I would have gladly taken cloth seats – but they weren’t an option with the other options I requested. When I explained this to him – he said not to worry about it: I could have it added after market for less than $200 (while true for some vehicles - this is NOT accurate for the push-start Mazda class – which he should have known! Quotes I have received are way over this!) This feature was STANDARD on the competitor models I drove. 5. Automatic rear door – obviously I expected a Grand Touring to come with this option – as it did with my CX-9. Phillip said that it wasn’t even available on the CX-5 because the hatch door is light (not heavy). That really has nothing to do with it – it is about convenience to handle it remotely and without using your hands. BUT since that is a Mazda design issue, I let it go. This feature was also STANDARD on the competitor models I drove. 6. He also mentioned that there were no memory seats in this car. I figured that would be OK since I am usually the only driver anyway – but, not only can I not set multiple memory positions, it doesn’t hold mine! I have to reset it every time I get in. 7. And then there was the keyless entry decision. While he did say I would not have it, I never realized how I had come to depend on it with my CX-9! Wow – having to work a remote to lock and unlock the doors is so out of habit for me. But that is an item that I acquiesced to – so my bad. Reality: After the beating of two hours there – Phillip handed me a vehicle description sheet and asked “if we can get you a car with these options, would you buy it today”? I again reiterated “so – the only things that are missing are 1) keyless entry and 2) the navigation system.?” He said yes. “And it has a luggage rack?” – again he pointed to the luggage bars and said “yes”. So I said yes – I would take a vehicle that had all those things – I did NOT say I would buy THAT vehicle; nor was it put to me that way! But – since he had me initial that sheet – he told Christian that I agreed to buy THAT car (which I NEVER would have, since it was a 2013!) Then I made the crucial mistake – agreeing to sign papers before seeing the car. My gut knew better – but I had NEVER been taken advantage of by a dealership (and I have personally leased all of my own cars since 1988). Plus – this was the ONLY time I had ever repeated at a dealership – so what could go wrong?? Well – to start off with: 1) The car delivered to me was a 2013. I had ALWAYS said only a 2014! 2) There was no homelink mirror- again had been assured that it would be there. And he even covered it in my car walkthrough (which he did inside the building – not the car; probably because he knew he did not deliver the correct vehicle I asked for). 3) There were running bars on top – but no “cross bars”? Having never needed a luggage rack – I didn’t realize there was a difference. So at that point I had no way to store luggage on top – and a girls’ trip that weekend for 4 women! 4) And of course – there was no remote start: and now I can’t afford to get one because they are NOT less than $200. 5) I had to spend $40 getting a new remote for my garage door at home just to get in. 6) And regarding financing – the “agreed to price” at most should have been $28,580 sticker – and I would think a returning customer would get a break off that (since I even got offered discounts at the other dealerships where I had not purchased before). Yet – on my paperwork the price apparently went up to $29,275 – which again was my bad; I did not notice before I signed. But that little $700 increase was DEFINITELY in bad faith! I feel utterly humiliated. I am now the official poster child for being taken advantage of at a dealership: the one that I did repeat business at! Wow!! I have tried to get past it – and chalk it up to my own fault. And while I am ashamed that I was not looking for the worst in people – I certainly hope that Christian and Phillip are also ashamed since I believe they KNOWLINGLY delivered a car that I must now live with for 3-1/2 years that does not meet my expectations or needs. In a time that should be so happy – something to really enjoy (as I usually would) – that has all been taken from me. And when I returned crying to the dealership the next day – I had one question: did they INTENTIONALLY sell me the wrong car – or were they just not paying attention when I explicitly stated I only wanted to look at 2014s? – They refused to answer that question – only Christian kept continually pointing to a sheet I had initialed (which I was told meant I would buy a car with those options – not THAT car!). When I complained up to management - I have not received any contact to try to understand or rectify my situation. Very sad. Learn from my mistakes. More

I went with a friend to this dealer for a warranty battery replacement on a Mazda with less than ten thousand miles. The vehicle battery had died on a warm summer evening and required being jumped. battery replacement on a Mazda with less than ten thousand miles. The vehicle battery had died on a warm summer evening and required being jumped. The next morning the vehicle was sluggish and repeatedly went dead on hills. A nearby oil change franchise ran diagnositcs on the vehicle and they reported it having a weak battery that required replacement. They documented their findings and instructed us to go to a dealer for warranty repair. This seemed at the outset to be an easy problem for the dealership to resolve We waited 90 plus minutes for them to run diagnosticcs. Upon which time they advised the battery was fine according to their instruments. The dealership then did a test drive with my colleague in which the vehicle failed repeatedly. The dealership first stated this was due to driver error. When this wasn't acceptable we escalated the problem to the service department supervisor. He was confrontational from the outset first stating they couldnt recreate the problem and refused to replace the battery. He then stated it was unsafe for his employees to test it on a hill and recreate the issue. Ultimately he came up with multiple excuses to avoid replacing the battery. He advised us to go to a competitor Mazda dealership to have the problem addressed. Given this was the most basic problem to solve. Just a new battery that is under warranty on a nearly new vehicle. This should have been a simple resolution. The customer service at this dealership was abysmal. The service department manager refused to advise us who his supervisor was. The service department manager was discourteous, confrontational, aggressive, made little eye contact and made no effort to seek a solution. It was clear his only agenda was to defer us to a different dealer. This was a very poor experience. I highly recommend seeking another dealer both at purchase and at warranty service. More

Dishonest people trying to cheat you from the value of your trade to fees, etc... If they don't get you, they will ignore you. your trade to fees, etc... If they don't get you, they will ignore you. More

2010 Mazda - less than 3 years old. The check engine light was on and the rear tail light was out. I went in to have it serviced and paid 270.00 to find out I needed a new battery, 99 dollars to just h light was on and the rear tail light was out. I went in to have it serviced and paid 270.00 to find out I needed a new battery, 99 dollars to just hook up the diagnostic machine and an upsell on new tires. I paid for the new battery and was told the check engine light was just because my gas cap wasn't turned tight enough. They turned the light off and fixed the tail light and off I went. 3 weeks later my check engine light came on again along with my gas cap is loose light. Also, the tail light they fixed had actually fallen off the car. I go back in in less than a month to have it fixed with my receipt and they tried to charge me again for repairs less than a month old. Service was very poor. More

It was a rainy Saturday - late afternoon, when many would have given up and gone home. Matt was friendly, informative and worked to get us the best deal on a Mazda3. Even with pressing matters elsewhere, have given up and gone home. Matt was friendly, informative and worked to get us the best deal on a Mazda3. Even with pressing matters elsewhere, Matt stayed with us until we drove away in our new car. Craig efficiently handled financial arrangements without any of the tedious delays we have experienced elsewhere. The attitude we've seen at Town North is accomodating,professional and relaxed. Given the opportunity, we'd do it again. More

I am not a guy who would normally use a dealership for service. We bought a Mazda RX8 for my daughter a few years ago and decided to let Town North Have a shot at our business. Now we use them exclusive service. We bought a Mazda RX8 for my daughter a few years ago and decided to let Town North Have a shot at our business. Now we use them exclusively. Their prices are always fair... Even the TIRES were cheaper than Discount Tire or NTB! They never try to sell me on service that is not needed. Communication is great and they always do their best to deliver on time. Not only would I highly recommend their service department, but I would even be more likely to buy a car from this company because of my impression of their work on my daughtr's car. More

This dealership is easy to work with. This is the second car we've purchased from them. We went back because my husband appreciated the way they treated us the first time. Mat was polite and accommodating car we've purchased from them. We went back because my husband appreciated the way they treated us the first time. Mat was polite and accommodating. Finance lady was nice and very helpful. Penny, Victor, and Michael are the best service department we have ever dealt with for oil changes and the other scheduled routine maintenance (the only maintenance ever really done on our reliable Mazdas). Couldn't be happier with our cars and our experiences at Town North. More

I've had a horrible experience with this dealership. I purchased a GAP policy when I bought the car, then tried to cancel the policy 2 weeks later. I called the company that was supposed to provide the p purchased a GAP policy when I bought the car, then tried to cancel the policy 2 weeks later. I called the company that was supposed to provide the policy to find out the dealership never notified them I bought it. I called the dealership and was told if I came into the dealership to sign the cancellation form they would take care of it. I did so on 4/3/10 and was told I'd receive my refund from the policy carrier within 8-10 weeks. After 13 weeks I still didn't have the refund, so I called the policy carrier again and found out that they STILL had never been notified that I bought or cancelled a policy. I called the dealership back and was told that the original person I was dealing with didn't work there any more and had never sent my cancellation in. They said they would do it immediately and I would recieve a refund from the carrier in another 5-6 weeks. It is now 8/31/10 (9 weeks later) and I haven't recieved the refund. I called the carrier and was told that they were finally notified that I bought and cancelled a policy, but that they don't cut the refund checks...the dealership does. I tried to call the dealership again and now can't get ahold of anyone that could help me. More

I have a bad back and have very specific needs when it comes to cars. Mat and Christian worked with us to find just the right car for me. Because of my back problems, they let me take the car for an ext comes to cars. Mat and Christian worked with us to find just the right car for me. Because of my back problems, they let me take the car for an extended test drive, to ensure that I would not end up in a car that would be uncomfortable for me, a fact which I could only know after driving the car for an extended period of time. Not only were Mat and Christian hard working in helping me to find a car I could be comfortable in, along with Craig, they were able to work out a deal so that the car was in my price range. Buying a car is a hassle no matter where you go and Town North made that process a little easier. Thanks! More

When I went to test drive the car for a DBA the sales rep did not take the time to talk to me about the car, or sale me the product. As soon as I pulled up the sales person asked from my DL and insurance car did not take the time to talk to me about the car, or sale me the product. As soon as I pulled up the sales person asked from my DL and insurance card, had me sign one form and told me bye. The car was dirty (crumbs in the cup holder) and dust everywhere and he only gave be 1/4 tank of gas to drive from Richardson to Arlington and back. You got to be kidding me! The following day when I spoke with his manager, the manager seemed surprised by the sales person behavior and told me he would make it "right" when I brought the car back in. My husband and I went back into the dealership the next day hoping to get good service. The car deal was done because my husband really wanted the car for me however there were issues with the windshield. The dealership offered to fix it, with a promise to have the car detailed and with a full tank of gas. When they delivered the car to my husband, it was just as dirty as it was when we took it back, with only 1/2 tank of gas (which we had put in there ourselves). The excuse was that it was raining hard and the window company told them not to clean the inside of the car because of the treatment they did to the windshield. They can't be serious. Rain or windshield repair has nothing to do with a tank of gas or even wiping down the seats or the cup holder. I will never buy another car from the dealership or recommend them to anyone. This was a completed disaster and disappointment and if you care about being treated with respect, dignity and courteous I would high suggest that you don't go to Town North Mazda (especially used car) in Richardson. More