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Town East Ford - Service Center

Mesquite, TX

4.6
474 Reviews
Call Service Center (972) 584-9140

474 Reviews of Town East Ford - Service Center

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September 09, 2024

No word on my truck and it’s been 3 weeks now. I do not recommend Town East Ford. I had to call to get a loaner. I should’ve been offered one since my truck is a King Ranch. More

by severo_vasquez97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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September 09, 2024

The customer service department was very customer friendly and explained what was needed to correct the problem. He corrected my problem and I am happy with their service. More

by GARYFLACHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Sep 11, 2024 -

Town East Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that our customer service department was able to assist you effectively and address your issue. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance or have additional questions, please feel free to reach out.

September 08, 2024

Josh was professional and getting my Truck service and I THANK YOU I will be back More

by jonhdeere09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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Sep 10, 2024 -

Town East Ford responded

Thank you for your kind words! We’re thrilled to hear that Josh provided you with professional service for your truck. We look forward to welcoming you back in the future. If you need anything else, please don’t hesitate to reach out!

September 08, 2024

Loved the personnel the service was awesome, thank you for doing great work 👍 GOD BLESS More

by rsephus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Town East Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team and that you’re pleased with the service. Your positive feedback means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for your support!

September 08, 2024

I have been taking my truck to the service department since I had it the service is good but rewards should be better for repeat customer. More

by MBROWN2151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Town East Ford responded

Thank you for being a loyal customer and for your positive feedback on our service. We appreciate your suggestion regarding rewards for repeat customers and will take it into consideration as we work to improve our programs. If there's anything specific we can do to enhance your experience, please let us know. We look forward to continuing to serve you!

September 07, 2024

Shannon Fauver and Kevin took care of my services all in less than an hour of me not even being there waiting. Can’t be more satisfied Thanks to the service department. More

by isilano07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Fauver
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Sep 10, 2024 -

Town East Ford responded

We're thrilled to hear that Shannon and Kevin provided such efficient and effective service! It’s great to know they were able to handle everything promptly without requiring you to wait. Thank you for your kind words about our service department—we appreciate your support and look forward to assisting you again in the future!

September 06, 2024

The service is the best i think i will alway use the service.thank u town East ford More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Report | Print
Sep 10, 2024 -

Town East Ford responded

Thank you for your positive review! We’re thrilled to hear that you consider our service the best and that you plan to continue using it. Your satisfaction is our top priority, and we appreciate your trust. We look forward to assisting you in the future!

September 05, 2024

Town East service is outstanding! Polite, knowledgeable and on time. Jim Artrip did great job and was a pleasure to work with. More

by jsghome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Town East Ford responded

Thank you for your positive feedback! We’re thrilled to hear that Jim and our service team provided you with outstanding, polite, and timely service. It’s great to know that Jim made your experience enjoyable. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

September 05, 2024

Fast, friendly, very helpful. I would recommend This service center to anybody. Our service advisor was very friendly More

by gilbertespinoza2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica reeves
Report | Print
Sep 06, 2024 -

Town East Ford responded

Thank you for your positive feedback! We’re thrilled to hear that you had a fast, friendly, and helpful experience at our service center. It’s wonderful to know that our service advisor made a great impression on you. Your recommendation means a lot to us. We look forward to serving you and your friends in the future!

September 05, 2024

One of the Best Ford Dealer Service Center. in Dallas. Efficient, transparent and friendly staff. More

by kpakpoakwei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
Report | Print
Sep 06, 2024 -

Town East Ford responded

Thank you for the great review! We’re thrilled to hear that you consider us one of the best Ford dealer service centers in Dallas. Our team strives to provide efficient, transparent, and friendly service, and we’re glad to know that it shows. We appreciate your support and look forward to assisting you in the future!

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