Town East Ford - Service Center

2014 F-150 engine light cane on I had my 2014 Ford F 150 engine light come on at 122,000 miles. Worried it could be very expensive to fix I took my truck I took it to Town East For I had my 2014 Ford F 150 engine light come on at 122,000 miles. Worried it could be very expensive to fix I took my truck I took it to Town East Ford. I worked with Josh in service had my truck diagnosed and came up with a plan to get it back running smoothly. Josh took his time and worked with me to help save me money and make sure my truck will drive for another 100k Miles. I had oil changed as well. These guys at Town East are professional. Yes Josh had to tell me news I did not want to hear but he had a plan to help me figure it out. Great experience. More

Overall cost . My only concern is always the cost. It seems that every time something goes wrong with this truck it cost me $2000.00 & up. The people that I deal . My only concern is always the cost. It seems that every time something goes wrong with this truck it cost me $2000.00 & up. The people that I deal with are always friendly and cursity. More

Service TEAM Communication, professionalism and unbelievable Customer Service from first shift to second shift and back to first shift Staff made for a seamless tr Communication, professionalism and unbelievable Customer Service from first shift to second shift and back to first shift Staff made for a seamless transition and great repair experience. Town East has a great Service Department TEAM...Ambassadors of Customer Service! More

Excellent My experience at Towneast ford was awesome, From the purchase to the maintenance of my car. These guys are very knowledgeable and professional. Awes My experience at Towneast ford was awesome, From the purchase to the maintenance of my car. These guys are very knowledgeable and professional. Awesome guy's More

Service Department The service, wait time, price, communication and extra concern that was given me will be the reason for me to return to them as well as recommend them The service, wait time, price, communication and extra concern that was given me will be the reason for me to return to them as well as recommend them to my family and friends. More

Don't Waste Your Time Getting REPAIRS/SERVICE WORK here I originally got my car repaired for collision damage. IT was not done right..the Exterior Strip was coming off of the car and had to take it back not I originally got my car repaired for collision damage. IT was not done right..the Exterior Strip was coming off of the car and had to take it back not once..not twice...but THREE times to get it repaired.the Right Way. The first time I took car back, The service guy Zach Preddy just basically popped off the exterior strip himself and realigned it and sent me on my way. I did not feel this should have been procedure, as Zach is not a body shop man so he was just basically winging it. I gave him the benefit of the doubt thinking okay maybe it is a super easy fix and left. He said if it comes off again, he would order a new part. I came back to the store again about 20 mins later..the strip seemed loser on one side of the car, while the other side had no give and was much tighter seal. I could hear wind coming in on the looser side so I felt like it was not repaired right and could possibly pop off again. He sat there and argued with me...that he wont order another part..when this strip is not defective. Well..I queried, Why did it pop off in the first place IF its not defective then?? . He was very dismissive of me...and was lazy in my opinion. He still did not even take the car back to the service guys to let them take a look since they are the experts. ?He Refused to order a new strip for the car. I explained that I was taking a Cross Country Trip soon in this car...and DID NOT want to take chance that the strip comes off again. He did not seem to care..only telling me that there was no wind coming in...again arguing with me about it. I offered him my Keys to let him see for himself..There is definitely wind coming in on that side of the car..but he sat there and tried to make me feel stupid and would not drive the car. I left and let him know that if the strip came off again..my husband would be back with the car and he would NOT be happy about it. Well.. four days later my husband had to take the car back...when the Strip came off yet again. I was right..it WAS DEFECTIVE. I called and talked to a MGR. as I was done dealing with Zach. I let the mgr know we Must have a new strip ordered...before we leave town. And if this had been done...when I originally had asked to have it done..if Zach had listened instead of Argued...we would not be having this conversation. This Dealership should Really teach its employees like Zach to LISTEN to their customers. And if they are not good LISTENERS..then they need to find a new job. More

Got ripped off!!! I couldn't get my truck out of park. I researched this before taking it in for service and knew I it needed a part that cost at the most about $130. T I couldn't get my truck out of park. I researched this before taking it in for service and knew I it needed a part that cost at the most about $130. The service department told me I had to have the entire gear shift mechanism replaced. I argued with them and argued with them and told them I researched this before I brought it to them and I told them they were flat out lying to me. It ended up costing me almost $1000 to get my truck fixed instead of maybe $300. They totally ripped me off. I have nothing good to say about this dealership and I will never ever buy a vehicle from them or go to their service department. I will go to a different dealership which is a little further away. They ought to have their dealership license revoked for all the scams they pull. More