Town East Ford - Service Center

Does not live up to delivery promise Left vehicle on Friday. Service promised response on Monday. Got call on Monday wanting me to purchase new vehicle. Delivery now promised later in Left vehicle on Friday. Service promised response on Monday. Got call on Monday wanting me to purchase new vehicle. Delivery now promised later in week. More

Not customer oriented and the left hand doesn’t know what the right hand is doing. Not truthful, honest, in the sale. Bad business SAD the right hand is doing. Not truthful, honest, in the sale. Bad business SAD More

This service center is a ponzi scheme. Diagnostic fee was $99 over the phone and $149 at the dealer. It was over $600 to replace 6 spark plugs?! I'm in the wrong business. $99 over the phone and $149 at the dealer. It was over $600 to replace 6 spark plugs?! I'm in the wrong business. More

I am updating my review as they have made it. I have a big issue on Friday from American Casualty Insurance that cause Town East Ford not to release my vehicle. I appreciate Town East ford going above and big issue on Friday from American Casualty Insurance that cause Town East Ford not to release my vehicle. I appreciate Town East ford going above and beyond to help me. Kevin and Zack worked hard to have my vehicle ready even though the other insurance have not released full payment the went go get and put me back on my vehicle. More

Service department blow off Bought a Ford Expedition in Sept of 2017 from Town East Ford in Mesquite, Texas. Currently has 24,445 miles on it and a tire blew on the freeway. Thes Bought a Ford Expedition in Sept of 2017 from Town East Ford in Mesquite, Texas. Currently has 24,445 miles on it and a tire blew on the freeway. These Good Year tires have a 60,000 mile warranty. When I called the service department, they said I would have to contact Good Year for any help. The honest thing to do would be to prorate my tire and sell me a new one. That is why I hate doing business with dealerships. More

Sons car in for CEL My sons 2016 Focus ST CEL illuminated the other day and I recommended TownEast Ford to him because I had heard they have a good Service Team. After di My sons 2016 Focus ST CEL illuminated the other day and I recommended TownEast Ford to him because I had heard they have a good Service Team. After diagnosis, the car reauired a TuneUp consisting of a spark plug change, an injector, o2 sensor and air intake decarbonization.. The service technician recommended a brake fluid flush and.a.xoolant flush as.well. After they completed the work, albeit with a few questions from me about labor charges, the Service Manager Steve Fuller contacted me directly and negotiated a fair and reasonable explanation.and tesolved ally concerns about the service rendered to my sons car. We are satisfied with how the car is working now, and I would recommend Town East Ford in the future.for any.of your service needs. They truly want happy customers. More

The Crack We selected this company for their reviews, big mistake. Sales Reviews are not indicative of a good company because by default, ALL salesmen are nice We selected this company for their reviews, big mistake. Sales Reviews are not indicative of a good company because by default, ALL salesmen are nice except when they are under their quota, then constipation kicks in. The thing is you don’t see them again after the sell or push you a car but Service, that is a whole different ballpark. 18 Months ago we bought our new mustang, the next day and early am brought it back for a slew of things on our car; a misaligned trunk lid, wipers that wouldn’t dry the windshield, rattling door speakers, washing machine like sounds from the console, vibrating shaft, badly installed door protectors, badly installed door pull protectors, no “ beading “ on the expensive paint treatment, a fluctuation in the a/c and a a driver seat with a hole yes, a big hole! The service advisor took note , told me he was going to call us to set an appointment to fix all the problems, never got a call. Turns out in my next follow I learn he was fired and the Service Director in a lack of professionalism did not follow up on th work left by his advisor, this was the beginning of our dreamcar becoming a nightmare. Three service advisors, a technician, Mr. Brandon Henson Service Director, Mr Jay Helbert Fixed Operations Director, Scott Miller General Manager did not budge in any way to honor the bumper to bumper warranty. The rookie General Manager committed verbal blunders by stating “ he reviewed the e-mails between me and the Service Director and there are none, just the review after service which had been so bad, so far that even the love for my mustang, the buffer, up to that pont started to wane. Frustration and disbelief settles in when you have to stop your car when it rains, even using just the washer creates a dangerous smear on the line of sight, making me invariably think of Mr. Kurt Jones, the invisible one, who professes he speaks with customers, but not us. We tried in vain and most recently more, to communicate, a dialogue to settle an absolute resolution but no, he instructs Mr. Miller to say, more excuses yet never adressing why? What is the problem with honoring the solid bumper to bumper warranty? Apparently the think they are so perfect, so good, that when something goes bad like the domino effect on the client data of a fired service advisor they don’t have the guts to fix the problem, the are PROUD, proud of their Sales reviews. But not where their cookie is crumbling. Things happen for a reason and before I took my car to its second dreaded oil change and rotation ( the only scratches on the wheels and small dent on the rear fender were on the first change) I wash the car by hand for insurance. When getting my things from the trunk something caught my eye, something that had been there all along. The key to the Lock Lug Nuts , alone, so small I didn’t notice the weird? Where are my regular lug nuts, the ones “ they” take out to install the new Lock Nuts in place. The stay with them, appropriation of 4 lug nuts that I paid for, they are mine! Irritated while at the oil change I asked a lady with a new Taurus, when she checked , they took them too, an a fellow new mustang owner the same, he was fuming. Is this a common practice, if so Insuppose a scramble to get them to their owners. I asked through e- mail, Mr. Jones and Mr. Miller for an answer and nothing no lug nuts . No warranty, stole my lug nuts , included the not so Ford , MPP program that we did not want and with this kind of service even less, added unwanted gap insurance and On Guard ( invoiced and paid twice to the un ethical , Mr Crane, who even though we stated no, not interested for now, maybe nearing end of the bumper to bumper, he passed my wife the papers she unknowingly signed thinking they had to do with the financing while Inwent for a smoke, no wonder he was so nervous and sweaty, he scammed us. We are taking action with all pertinent authorities concerning their fraudulent handling of our case , through their neglect they have completely thwarted the use and enjoyment of our car. Ford Co.referred us to another dealer thanks to them! More

Simply the BEST Service Department!!!!!⭐️⭐️⭐️⭐️⭐️ Town East Ford Service Department is awesome. Thank you so much:Andrew Bradley,Service Advisor, Alicia Hughes, Manager, and Ron, Shop Manager!!! They Town East Ford Service Department is awesome. Thank you so much:Andrew Bradley,Service Advisor, Alicia Hughes, Manager, and Ron, Shop Manager!!! They went above and beyond to help me. While driving, my wedding ring slipped off my finger. I saw it fall toward the floor. I drove straight home in order to get my ring. I looked everywhere and could not find it. I was certain it was under the seat. I pushed the seat back and forth to no avail. I called Town East Ford Service, and fortunately, Alicia Hughes answered the phone. She told me to bring my car in and they would take another look. I went directly to the service department. Alicia and others brought out cellphones and used the light to search again. No ring!! By then, I was a nervous wreck! I was told they could take the car back and remove the door seal, take out the seat, and look under the carpet!! The car was taken to the shop and the experts worked their magic! They found my ring under the carpet!!! I was absolutely thrilled! Thank you to this incredible team!!! I am a Completely Satisfied Customer!!! This team is absolutely THE BEST!!! Thank you so much for your care, concern, and determination!!! You will always be my dealership!!! Completely Thankful Customer, Judith Zuber More