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Town East Ford - Service Center

Mesquite, TX

4.6
475 Reviews
Call Service Center (972) 584-9140

475 Reviews of Town East Ford - Service Center

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March 20, 2024

Tyler Robles listened to my concerns on my 2017 F-350, and was able to order parts I needed. It was very quick and painless! Great job! More

by Jclough
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Robles
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Mar 21, 2024 -

Town East Ford responded

On behalf of the entire team at Town East Ford, thank you for the fantastic review! We're thrilled to hear that Tyler Robles listened attentively to your concerns about your F-350 and was able to quickly and efficiently order the parts you needed. That's exactly the kind of service we strive for! We'll be sure to pass your kind words on to Tyler. Thank you for choosing us!

March 20, 2024

Prompt and timely response. Ease of online scheduling and communication. Tyler was attentive and helpful to me. More

by CHOIH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler , Patricia Breakfield
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Mar 21, 2024 -

Town East Ford responded

Thank you for taking the time to leave such a detailed review! We're happy to hear you experienced a prompt and timely response, found online scheduling easy, and had clear communication throughout. That's exactly what we aim for! We'll be sure to pass your compliments on to Tyler for being attentive and helpful. At Town East Ford, we value a smooth customer experience, and it means a lot to know we achieved that for you. Thank you for choosing us!

March 20, 2024

They were really helpful and knowledgeable for the questions I had. The service was done in time it was promised. More

by mmapps_1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Mar 21, 2024 -

Town East Ford responded

We're thrilled to hear you had a positive experience! Thank you for letting us know that our team was helpful and knowledgeable in answering your questions. Equipping our staff to provide informative answers is important to us. We're also glad the service was completed on time as promised. That shows our commitment to efficiency. Thank you for choosing us!

March 20, 2024

She got me in immediately. Only had to wait about 45min for oil change and tire rotation. Great job Patricia. Thank you Kaitlynn for getting my apt so soon after I called. More

by VICKIJLA
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield, Patricia Breakfield
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March 19, 2024

I made an appointment for my car to be seen on a Monday. I didn't receive a diagnosis on the problem until Wednesday. My car was not completed until the next Tuesday. The service is slow! I'm don't complete More

by ERIKACRAYTON
Recommend Dealer
No
Employees Worked With
Austin
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March 19, 2024

My advisor, Jim Artrip, rocks! ! He always gets me in and out and has a great attitude. More

by MCCLURE3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip
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Mar 20, 2024 -

Town East Ford responded

We're thrilled to hear you had a fantastic experience! Thank you for the 5-star review. We appreciate you recognizing Jim's efficiency and positive attitude. We'll be sure to pass on your kind words to him!

March 19, 2024

Great service. Very helpful and took care of my F150 truck. My service advisor was great, looking forward to do business again. More

by GLENWINFREY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Town East Ford responded

We're thrilled to hear you had a great service experience with your F150! Thank you for the 5-star review. Looking forward to seeing you again soon!

March 19, 2024

Always bring my truck here for maintenance because I trust the work performed on it when I bring it. Again this time, they did an excellent job with communicating and following up with me on the truck. More

by ALLTRADESDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
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Mar 20, 2024 -

Town East Ford responded

We're so glad you trust us with your F250's maintenance! Thank you for the fantastic 5-star review. Providing clear communication and keeping you informed is important to us, and we appreciate you recognizing Erica's efforts in that area. It's also great we could catch up on that F250 recall for you - safety is our priority! We look forward to seeing you again for your truck's next maintenance needs.

March 18, 2024

Good attention, explain very well every changes, they informed about recalled and help me with that. More

by jaime.rdgz.89
Recommend Dealer
Yes
Employees Worked With
Austin Blumer
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Mar 19, 2024 -

Town East Ford responded

Thank you for your positive feedback, from all of us here at Town East Ford!

March 17, 2024

I’m 65 and been driving Ford trucks a long time. Shannon in service is the Best I have ever dealt with. I will follow her anywhere she goes. She k owes Fords and customer service. More

by JAMES.BAKER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Fauver
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Mar 18, 2024 -

Town East Ford responded

Hi James, Thank you for your review. We are pleased to hear that Shannon provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

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