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Town East Ford - Service Center

Mesquite, TX

4.6
475 Reviews
Call Service Center (972) 584-9140

475 Reviews of Town East Ford - Service Center

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March 23, 2024

Johnathan, Ray, Eddie and Dallas have really taken excellent care of me made me feel part of town east ford family More

by BYRDSANDRA63
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Mar 25, 2024 -

Town East Ford responded

We're so grateful for your kind words! It means a lot to us that Johnathan, Ray, Eddie, and Dallas made you feel welcome and part of the Town East Ford family. Our team strives to provide excellent care and build relationships with our customers. Hearing that they succeeded is truly rewarding. Thank you for recognizing them by name – we'll be sure to pass on your compliments. We appreciate your loyalty and look forward to seeing you again soon at Town East Ford!

March 22, 2024

Waited a little over two hours but it didn't feel too bad due to Austin's customer service. More

by Guero
Recommend Dealer
Yes
Employees Worked With
Austin Blumer
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Mar 25, 2024 -

Town East Ford responded

We appreciate you taking the time to leave a review! We apologize for the wait time and are always looking for ways to improve efficiency. We're glad Austin's customer service helped make your visit enjoyable.

March 22, 2024

I felt welcomed and cared for! Crista stayed in communication with me about the status of my vehicle with the details of what was being done and etas of the necessary parts that we More

by luckettjonathan
Recommend Dealer
Yes
Employees Worked With
Crista Harris
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Mar 25, 2024 -

Town East Ford responded

We appreciate you taking the time to leave a kind review about Crista! We're happy to hear you felt welcomed and that Crista kept you informed about the status of your vehicle, including details and ETAs for parts. At Town East Ford, clear communication is important to us, and it sounds like Crista exceeded your expectations!

March 22, 2024

Working with Erica Reeves is a plus for your dealership She has been a joy to work with a smile More

by turknettsr.claude
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
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Mar 22, 2024 -

turknettsr.claude responded

Erica Reeves is an asset to your dealership with a smile always on her face

Mar 22, 2024 -

turknettsr.claude responded

Town East Ford services on 03-19-24 was outstanding

Mar 25, 2024 -

Town East Ford responded

Thank you for your kind words about your experience with Erica! We are so happy to hear that she provided you a great experience. We look forward to your next visit!

March 21, 2024

Patricia was very professional from the time I I called her on the phone from the side of the road until the fixes were done and kept me informed along the way. More

by ALANAHPC84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
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Mar 22, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're so glad to hear that Patricia provided exceptional service from the very first phone call. At Town East Ford, we understand how stressful car troubles can be, and keeping our customers informed is a priority. Knowing Patricia kept you updated throughout the repair process demonstrates her professionalism and commitment to your satisfaction. Thank you for choosing Town East Ford!

March 21, 2024

Won't be buying any more trucks there. To much dealer add charges for stuff consumer don't need More

by TRISHD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Powell
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Mar 22, 2024 -

Town East Ford responded

Thank you for your feedback about your recent visit. We're disappointed to hear you won't be returning to our dealership and apologize for the frustration you experienced. We understand that not everyone needs or wants all the add-on options we offer. We strive to be transparent about pricing and provide choices to fit your budget. We value your business and would appreciate the opportunity to discuss your experience further. At your earliest convenience, please reach out to Lance Smith at jsmith02@vtaig.com to discuss this further.

March 21, 2024

Very personable and very delightful to talk to. Treated me and everyone around her with respect. I felt very easy and comfortable. Definitely will be coming back. More

by fltdx737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
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Mar 22, 2024 -

Town East Ford responded

Thank you for the fantastic review! It means a lot to us that our team members create a welcoming and respectful environment for everyone. We're thrilled you felt comfortable and enjoyed your experience. Hearing that our staff is personable and delightful to talk to makes our day! We strive to build positive relationships with our customers, and your feedback lets us know we're on the right track. We look forward to seeing you again soon!

March 21, 2024

Friendly people which took care of me in a timely manner without any concerns at all More

by JCH195169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 25, 2024 -

Town East Ford responded

We're so happy to hear you had a positive experience! Friendly staff and a timely service are important to us, and we're glad we delivered on both.

March 20, 2024

Service Crista Harris was great she made sure the MPP plan I had was used because my last I got my vehicle serviced I was told my plan was no longer valid so when I expressed this Crista made sure my pl More

by amnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Harris
Report | Print
Mar 21, 2024 -

Town East Ford responded

Thank you for your positive review! We are glad that Crista was able to help you use your MPP plan on your service. Thank you for your business, and we look forward to servicing you at your next visit!

March 20, 2024

The Town East Ford Dealership provided great service and were very helpful and knowledgeable in handling the needs of my vehicle! More

by DEAVERTIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Harris
Report | Print
Mar 21, 2024 -

Town East Ford responded

On behalf of the entire team at Town East Ford, thank you for the fantastic review! We're thrilled to hear that our service was great and our team was helpful and knowledgeable in handling your vehicle's needs. That's exactly what we strive for! We look forward to seeing you again at Town East Ford for your next service appointment.

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