Town East Ford - Service Center

Town East Ford responded

¡Gracias por tomarse el tiempo para dejar esta reseña! Parece que ha tenido experiencias positivas consistentemente durante sus visitas, y realmente apreciamos su lealtad. Nos complace saber que se siente bien tratado por nuestro equipo. Nos esforzamos por crear un ambiente acogedor y confortable para todos nuestros clientes. ¡Gracias por confiar su vehículo a nuestro cuidado! Gracias nuevamente por elegir Town East Ford. ¡Esperamos verle a usted y a su camioneta nuevamente pronto!

Town East Ford responded

Thank you for taking the time to leave this review! It's always rewarding to hear that we're consistently delivering good service, excellent customer care, and friendly and professional service advisors. That's exactly what we strive for! We're particularly happy to hear that you've always had positive experiences during your visits. Knowing that you can rely on us for consistent quality service is very important to us. Thank you again for choosing Town East Ford and for letting us know we're meeting your expectations. We look forward to seeing you again soon!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Austin provided you with the best possible service: professional, at a great price, and with a positive attitude. It sounds like he took great care of your truck! We'll be sure to pass your kind words on to Austin. Knowing his efforts are appreciated means a lot to him and our team. We strive to deliver exceptional service in all areas, so hearing you received the best job, best price, and professional service is truly rewarding. Thank you again for choosing Town East Ford and for recognizing Austin's outstanding performance. We look forward to seeing you and your truck again soon!

Town East Ford responded

Thank you for taking the time to leave this fantastic review! We're delighted to hear about your consistently positive experiences. We appreciate you mentioning that you've never waited very long for your truck to be serviced. We understand your time is valuable, and we strive to be efficient. Jim's attentiveness is truly commendable! Keeping you updated on the progress and expediting your service whenever possible is exactly what we want our service advisors to do. We'll be sure to pass your kind words on to Jim – he'll be happy to know his efforts are making a difference. There's no higher compliment than recommending us to others! We're happy to hear your neighbor was also pleased with the service on his truck. Thank you again for choosing Town East Ford and for recognizing Jim's outstanding service. We look forward to seeing you again soon!

Town East Ford responded

We at Town East Ford are delighted to hear you love coming here! Knowing we consistently take good care of you makes our day. We strive to create a welcoming and positive experience for all our customers, so your enthusiasm for Ford and our dealership is truly rewarding. Highly recommending us to others means the world to us! We appreciate you spreading the word. Thank you again for choosing Town East Ford and for recommending Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Patricia provided you with exceptional service. Her thoroughness and promptness are valuable qualities, and we appreciate you highlighting them. It means a lot that you found her work to be both quick and well-done. We'll be sure to pass your kind words on to Patricia! We're happy to hear your overall service experience was positive. Our goal is to be efficient and effective while still providing excellent customer care. Thank you for choosing Town East Ford and for recognizing Patricia's outstanding service. We look forward to seeing you again soon!

Town East Ford responded

Wow! Thank you for this incredible review of Patricia's service! We strive to deliver exceptional customer service, and it means the world to know she exceeded your expectations at every step. Your kind words about Patricia are truly appreciated. She is an amazing asset to our team, and we'll definitely be sharing your feedback with her management team. We're thrilled to have her on board. There's no higher compliment than knowing you'd return specifically because of Patricia's service. That kind of loyalty speaks volumes about the positive experience she created for you. Thank you again for choosing Town East Ford and for recognizing Patricia's awesomeness! We look forward to welcoming you back again soon!

Town East Ford responded

Thank you for leaving this fantastic review! We're delighted to hear you received great service and that our team member was both courteous and knowledgeable. It means a lot that you appreciated being kept informed about the status of your service. Clear communication is a priority for us, and we're happy to hear it went smoothly. Thank you again for choosing Town East Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for taking the time to leave this review, and we sincerely apologize for the negative experience you had during your recent oil change and tire rotation. We understand your frustration with the recommendations for additional services and the discrepancy in the tire tread depth readings. We value your business and want to regain your trust. We are committed to providing accurate information, high-quality service, and honest recommendations. We'd appreciate the opportunity to learn more about what happened. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com, to discuss this further.