Town East Ford - Service Center

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your early morning appointment was everything you hoped for: short wait time, great service, a hassle-free experience, and a friendly waiting area. That's exactly what we strive for! We're glad you found the waiting area comfortable as well. It's important to us that our customers feel relaxed and welcome while their vehicle is being serviced. Thanks again for choosing Town East Ford! We look forward to seeing you again soon.

Town East Ford responded

We're so happy to hear your experience was excellent! Thank you for mentioning Tyler's friendliness and attentiveness – we'll be sure to pass on your kind words. It's fantastic to hear the entire team was efficient and did a great job taking care of your car's needs. That's exactly what we strive for! Thank you for choosing us, and we look forward to seeing you again next time your car needs some TLC.

Town East Ford responded

Thank you for taking the time to leave a review! We appreciate your kind words about our professional and knowledgeable salespeople, as well as the efficiency of our service department, especially Tyler. We're glad you've had positive experiences with those aspects of our business. We understand your feedback about the length of time it took to purchase a vehicle. We constantly strive to improve the efficiency of our sales process, and we take your comments to heart. We're actively working on streamlining procedures to minimize wait times for future customers. Thank you for your patience and your continued business!

Town East Ford responded

Thanks for the review! We appreciate you mentioning that our team was easy to deal with and kept you informed about your vehicle. Our goal is to provide clear and timely communication throughout the service process.

Town East Ford responded

We're happy to hear you continue to experience great service at our dealership! We sincerely apologize for the longer wait time than usual during your recent visit. We understand that your time is valuable, and we're always working on improving our scheduling and efficiency to minimize wait times. Thank you for your patience and understanding. We appreciate your continued business!

Town East Ford responded

Thank you for the 5-star review! We're thrilled to hear that you had a positive experience at our service center. We appreciate you mentioning that our service advisor was friendly and helpful. We strive to provide excellent customer service, and it's great to know they exceeded your expectations. We're also happy to hear that your service was completed faster than anticipated – we know your time is valuable! Thank you for recommending us! We look forward to seeing you again soon.

Town East Ford responded

Thank you so much for the fantastic 5-star review! We're delighted to hear that your entire experience, from your first phone call to the final checkout, was pleasant, fast, and friendly. We strive to make the entire service process, from the initial contact to completion, efficient and enjoyable for our customers. We appreciate you recognizing our friendly staff and the fact that you didn't have to wait at all. Thank you for choosing us! We look forward to seeing you again soon and providing another exceptional service experience.

Town East Ford responded

We're so glad you enjoy your experience at our business! Efficient service and friendly staff are important to us, and we appreciate you recognizing both. Thanks for choosing us!

Town East Ford responded

Thank you for your review! We appreciate you recognizing Tyler's friendliness and the quality of service you received. We understand that while the service experience itself was positive, the Wi-Fi connection issue is unfortunately persisting. We apologize for the continued frustration this must be causing. Our goal is to always resolve customer concerns completely. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com, to discuss this further. Thank you for your patience and feedback. We look forward to working with you to get your Wi-Fi connection working consistently.