Town East Ford - Service Center

Town East Ford responded

Thank you for reaching out and for your recent business! We appreciate your understanding that service after the sale is important, and we apologize that you haven't yet heard back from Cody. We've reached out to Cody to ensure he follows up with you as soon as possible. In the meantime, we'd also like to offer you another point of contact. Our Preowned Desk Manager, Lance Smith, is available to address any questions or concerns you may have. You can reach Lance directly by email at Jsmith02@vtaig.com. We appreciate your patience and look forward to connecting with you soon.

Town East Ford responded

Thank you for the fantastic review! We appreciate you highlighting both our reliability and the speed of our service. We take pride in getting you back on the road quickly and efficiently. It sounds like David really impressed you with his helpfulness and attentiveness to your needs. We'll be sure to pass on your kind words to him. Knowing our team members are providing excellent customer service is very rewarding. Thank you for choosing Town East Ford! We look forward to seeing you again for your future automotive needs.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your service experience was positive across the board. A prompt greeting by a service representative sets the tone for a smooth visit, and we're glad they were there to assist you right away. Documenting your concerns and setting time expectations is essential for transparency and building trust. We appreciate you highlighting this aspect of the service. Sticking to the time frame provided and following up on additional service needs demonstrates our commitment to efficiency and customer satisfaction. We're proud that our team delivered on both! Thank you for choosing us! We look forward to seeing you again for your future service needs.

Town East Ford responded

That's fantastic to hear! We appreciate you recognizing Austin's dedication to exceptional service. He strives to make every customer feel valued and well-cared for. Thanks for choosing us!

Town East Ford responded

We truly appreciate your continued loyalty to our service department! It means a lot that you've trusted us with your vehicle five times now. We're happy to hear your recent service was much faster at 45 minutes – that's definitely an improvement! We'll be sure to pass along your kind words about Jim Alldredge. He's a valuable asset to our team, and we're glad he provided you with professional, courteous, and helpful service. Thank you for choosing us again!

Town East Ford responded

We're thrilled to hear you had a positive experience! Thank you for mentioning our clean facilities, friendly staff, and easy check-in/out process. We strive to create a welcoming and efficient environment for all our customers, and it sounds like we achieved that for you. We're also glad you appreciate our complimentary vehicle inspections! Regular inspections can help identify potential issues early on, saving you time and money in the long run. Thank you for choosing Town East Ford!

Town East Ford responded

Wow, that's a fantastic compliment! We strive to provide exceptional customer service from the moment you walk in the door, and we're thrilled to hear that every single employee you interacted with was pleasant first thing in the morning. That kind of positivity sets the tone for a great experience, and we appreciate you recognizing it! We're also happy to hear the price was very close to the estimate. Transparency and trust are important to us, and we work hard to ensure there are no surprises when it comes to cost. Thank you again for your kind words about our customer service and the accurate estimate. We truly appreciate your business!

Town East Ford responded

Thank you for reaching out and sharing your experience at our service department. We sincerely apologize that you feel the associates were not truthful or transparent with you, and that you were not treated with the respect you deserve. At Town East Ford, we take customer service very seriously and strive to build trust with our customers. It's unacceptable that you feel this way, and we appreciate you bringing this to our attention. To ensure a thorough investigation into this matter and discuss your concerns in detail, we'd like to connect you with Terri Scott. Her email address is Tscott@towneastford.com. Terri is committed to understanding your experience and ensuring all our associates are providing honest and transparent communication. We value your business and apologize again for the negative experience. We look forward to working with you to regain your trust.

Town East Ford responded

Thank you for your review! We appreciate you recognizing Jim A.'s professionalism. At Town East Ford, we take pride in having a professional team dedicated to serving our customers. Thank you again for your feedback!

Town East Ford responded

We're delighted to hear that Erica Reeves provided you with such excellent care! Thank you for taking the time to recognize her. At Town East Ford, we value going the extra mile for our customers, and it sounds like Erica did just that. We'll be sure to pass your kind words on to her.