Town East Ford - Service Center

Town East Ford responded

Thank you for the terrific review! We're delighted to hear you were pleased with your service experience. It sounds like Austin, the service representative, really impressed you! We appreciate you mentioning that he was both curious and knowledgeable. A good service rep is one who asks clarifying questions to understand your needs fully and has the expertise to address them. We'll be sure to pass on your kind words to Austin. Thank you for choosing Town East Ford!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear you had an awesome experience with great customer service, helpful staff, and clear communication. At Town East Ford, we strive to make the car buying process as positive and informative as possible. We appreciate you recognizing our team's efforts. Knowing you would definitely come back again means a lot to us! Thank you again for choosing Town East Ford!

Town East Ford responded

Thank you for the fantastic review! We appreciate you choosing Town East Ford for your repairs, and we're thrilled to hear you had a positive experience. It sounds like David, our service advisor who checked you in, made a great first impression with his friendly demeanor. We appreciate you mentioning your enjoyable conversation with him. Christa Harris, the service consultant who checked you out, is another example of the friendly team we have here. At Town East Ford, we take pride in creating a welcoming and clean environment for our customers. We're happy to hear you noticed! Knowing you'll continue to use Town East Ford for your repairs means a lot to us. Thank you again for choosing Town East Ford!

Town East Ford responded

Thank you for your positive feedback about your experience! We are happy to hear that Jim was helpful during your visit. We look forward to seeing you at your next service visit!

Town East Ford responded

We're delighted to hear you're completely satisfied with the service you received! Knowing your car is running smoothly is fantastic news. Thank you for taking the time to leave a review - it means a lot to our team. We're always here to help!

Town East Ford responded

Thank you so much for the positive review! We're thrilled to hear that our service team took good care of your vehicle. It sounds like they addressed all your concerns, including the oil change, fuel filter replacement, and the recall item. We're glad we could help! Knowing about potential recalls is important for your safety. We strive to stay up-to-date on all recalls and proactively address them when your vehicle is in our service bay. Thank you again for choosing Town East Ford for your service needs. We look forward to seeing you again next time your vehicle needs a checkup.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that we delivered exceptional service on all fronts. Having the vehicle you wanted in stock and working efficiently to get you on the road quickly is exactly what we aim for. It means a lot to us that you felt our service exceeded your expectations! Thank you again for choosing Town East Ford! We look forward to seeing you again in the future for your service needs.

Town East Ford responded

Wow! Thank you so much for the outstanding review! We are incredibly impressed to hear about your experience with our service department manager. It sounds like they went above and beyond to ensure everything was taken care of for you, exactly as promised. That's exactly the kind of service we strive for at Town East Ford. Thank you again for choosing Town East Ford! We look forward to seeing you again next time your vehicle needs service.

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you consistently have a great experience at Town East Ford and that our team is always there to help with any problems you encounter. Jim must be doing an amazing job! We'll be sure to pass your kind words on to him – it means a lot to know he goes the extra mile for our customers. Thank you again for choosing Town East Ford and for your continued loyalty!

Town East Ford responded

We're incredibly sorry to hear your car issue wasn't fixed and wasn't even test driven as requested. That falls short of our standards. Our Customer Relations Manager, Terri Scott, is committed to ensuring your concerns are addressed. Please contact her directly at Tscott@towneastford.com so we can investigate and get your car repaired correctly.