Town East Ford - Service Center

Town East Ford responded

Thank you for choosing Town East Ford for your service needs! We're delighted to hear that Crista was very helpful and that the entire service experience exceeded your expectations. Getting your vehicle back quicker than anticipated is always a bonus! We appreciate you mentioning that everyone was on time and performed the work as promised. We'll be sure to pass on your kind words to Crista.

Town East Ford responded

Thank you for letting us know about your experience at Town East Ford! We take pride in providing timely service while maintaining high quality, so your feedback is very rewarding. It sounds like you've consistently had quick and dependable service here.

Town East Ford responded

We're thrilled to hear you had a great service experience at Town East Ford! No issues and a desire to return are exactly what we strive for.

Town East Ford responded

We're delighted to hear you had a great experience at Town East Ford! It sounds like Erica, your service advisor, went the extra mile to ensure everything went smoothly. Keeping you updated throughout the process is important to us, and we're happy Erica exceeded your expectations. Thank you for mentioning her by name – we'll be sure to pass on your kind words!

Town East Ford responded

We're thrilled to hear you had an excellent service experience at Town East Ford! Friendly and helpful employees are what we strive for, and getting your car back sooner than expected is always a bonus. This feedback lets us know we're on the right track.

Town East Ford responded

Wow, this sounds like a fantastic experience at Town East Ford! We're thrilled to hear that David exceeded your expectations. At Town East Ford, we take pride in our team's expertise, and it sounds like David's knowledge was a valuable asset to you. We especially appreciate you mentioning that David took the extra steps to ensure you received value on this service visit. Going the extra mile for our customers is what sets our team apart. We'll be sure to pass your kind words along to David – he'll be delighted to know his efforts made such a positive impact on your experience. Thank you for choosing Town East Ford! Please don't hesitate to request David by name for your next service appointment! We look forward to seeing you again.

Town East Ford responded

Thank you for the 5-star review! We're thrilled to hear that you had a good service experience. At Town East Ford, we believe in clear communication with our customers. We appreciate you mentioning that our team kept you informed about the situation with your truck, explained the costs involved, and addressed any other factors thoroughly. Our goal is to ensure you understand the service your vehicle needs and feel confident in the work we perform. We're happy to hear our team achieved that for you! Thank you for choosing Town East Ford! Please don't hesitate to schedule your next service appointment online or by phone – we look forward to seeing you again.

Town East Ford responded

Thank you for the 4-star review and your honest feedback. We appreciate you choosing Town East Ford for your warranty service. We're glad to hear that our staff was helpful and the service itself seemed to go smoothly and within the promised timeframe. We sincerely apologize for the extended wait time you experienced due to the unavailable tool from Ford. Unfortunately, certain repairs require specialized equipment, and unforeseen delays can occur when obtaining them from the manufacturer. We understand this can be frustrating. Thank you for your understanding. Please don't hesitate to reach out if you have any questions or need service in the future. We hope to earn your 5-star rating next time!

Town East Ford responded

Thank you for your review! We appreciate your continued business at Town East Ford. It's great to hear that you consistently experience friendly service from our team. We strive to create a welcoming atmosphere where you feel comfortable and confident. We understand your comment about the service price. At Town East Ford, we use high-quality parts and prioritize thorough repairs to ensure the longevity and safety of your vehicle. However, we also want to be transparent about costs. Thank you for your trust in our technicians! We appreciate you choosing Town East Ford. Please don't hesitate to reach out if you have any questions or need service in the future.