Town East Ford - Service Center

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that we took good care of your car, addressed the issue promptly, and minimized your wait time. That's exactly what we strive for! It sounds like Taylor, your service advisor, played a key role in your positive experience. We appreciate you mentioning his clear communication and willingness to answer your questions throughout the service process. We'll be sure to pass your kind words on to him! At Town East Ford, we value customer service and keeping you informed. Taylor's messaging updates are a great example of how we strive to provide a transparent and positive service experience. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service needs.

Town East Ford responded

Thank you for the positive review! We're happy to hear that your vehicle received thorough care during its recent service. Our goal is to ensure your vehicle leaves our shop in top condition, and we're glad we achieved that for you. At Town East Ford, we take pride in providing comprehensive and high-quality service. We appreciate your confidence in us, and we look forward to seeing you again for your next service appointment.

Town East Ford responded

Thank you for your review! We appreciate you recognizing Erica's excellent service. We strive to provide a positive experience for all our customers, and we're glad she met your expectations. We also understand your concern about the additional service recommendations you received for your recall appointment. We apologize if the communication regarding the inspection and additional service recommendations caused any confusion or distrust. We strive to be transparent and upfront about any recommended service. If you'd like to discuss the recommended services in more detail, please don't hesitate to contact our service department directly. Erica or another service advisor would be happy to answer your questions and explain the reasoning behind the recommendations. Thank you again for your feedback. We look forward to regaining your trust and providing a positive service experience in the future.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Erica in our service department provided such a positive experience. Her attentiveness, kindness, and clear explanations are exactly what we strive for at Town East Ford. It means a lot to us that you felt comfortable and informed throughout the service process. We'll be sure to pass your compliments on to Erica – she'll be delighted to hear she made such a positive impact on your visit. Thanks again for choosing Town East Ford, and we look forward to seeing you again soon!

Town East Ford responded

Thank you for the fantastic review and highlighting David's excellent service! We're thrilled to hear your truck was serviced efficiently and that David went the extra mile by arranging a complimentary ride to and from your home. Providing exceptional customer service is our priority, and David's attentiveness reflects that perfectly. We'll be sure to pass your compliments on to him – he'll be delighted to hear he made such a positive impact on your visit. Knowing your truck was serviced on time and you had a convenient ride experience is fantastic! Thanks again for choosing Town East Ford, and we look forward to seeing you again for your next service needs!

Town East Ford responded

Thank you for the positive review! We're happy to hear you were well taken care of and the service was completed in a timely manner. We appreciate you trusting us with your vehicle and recommending our service department to others. Thanks again for choosing Town East Ford, and we look forward to seeing you again for your next service needs!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a great experience, especially during your first maintenance service. It's important to us that new customers feel welcome and informed. We appreciate you recognizing our helpful technician! Great communication is key to building trust, and it sounds like they did a fantastic job explaining the process and guiding you through your service. Thanks again for choosing Town East Ford. We look forward to seeing you again for your next service needs and making sure it's another great experience!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your service experience at Town East Ford went great. It's important to us that our customers are kept informed and that we can accommodate their requests whenever possible. Alberto sounds like a valuable asset to our team! His commitment to clear communication and accommodation is much appreciated. We'll be sure to share your kind words with him – he'll be delighted to know how much you appreciate his efforts. Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service needs and ensuring another great experience with Alberto's assistance.

Town East Ford responded

We're delighted to hear you had a good, fast, and friendly experience at Town East Ford! We strive to provide efficient service with a kind touch, so your feedback is very rewarding.