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Town East Ford - Service Center

Mesquite, TX

4.6
475 Reviews
Call Service Center (972) 584-9140

475 Reviews of Town East Ford - Service Center

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October 03, 2024

Jim is always fantastic and gets the job done! The entire teams works to get you in and Jim always communicates updates on your service! Never left wondering and always leaving satisfied. More

by p.chap1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Artrip
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Oct 04, 2024 -

Town East Ford responded

Thank you for your fantastic review! We're thrilled to hear that Jim and the team consistently provide you with great service and clear communication. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to seeing you again soon!

October 02, 2024

We really enjoyed manager and sales associate meeting us where we were at. We appreciate that we weren’t ignored. More

by OLGUINE83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vroonland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Town East Ford responded

Thank you for your feedback! We're thrilled to hear that our manager and sales associate made you feel welcomed and valued during your visit. Providing attentive service is our priority, and we're glad you had a positive experience. If there's anything else we can assist you with, please let us know. We look forward to seeing you again!

October 01, 2024

Very good customer service in your service department. They explained what was needed for my vehicle. Then provided rental vehicle. More

by GARYFLACHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim service manager
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Oct 02, 2024 -

Town East Ford responded

Thank you for your wonderful feedback! We’re delighted to hear that you received excellent customer service from our service department. It’s great to know that our team was able to clearly explain what your vehicle needed and provide you with a rental while you waited. We appreciate your business and look forward to serving you again in the future!

October 01, 2024

Crista has great customer service and I appreciated all the help and information she gave me. More

by lawlaw71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista
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Oct 02, 2024 -

Town East Ford responded

Thank you for your kind words! We’re thrilled to hear that Crista provided you with excellent customer service and valuable information. We strive to ensure every customer has a positive experience, and it’s wonderful to know that Crista made an impact during your visit. If you need any further assistance, feel free to reach out!

October 01, 2024

Since the Lincoln dealer was much further away for me for service I went to Town East Ford and David in service was very helpful with my Lincoln Corsair service needs. I plan to return to Town East Ford for More

by DBLIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Town East Ford responded

Thank you for your fantastic review! We're so glad to hear that David provided you with exceptional service for your Corsair. It's great to know that you felt your needs were prioritized. We look forward to welcoming you back for your future service needs. Safe travels until then!

October 01, 2024

Friendly and quick and super clear communication on expectation of services and time frame of completion. More

by juliegranberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista
Report | Print
Oct 02, 2024 -

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that you had a friendly and efficient experience with us. Clear communication is a top priority, and we're glad our team met your expectations regarding service and timeframes. We look forward to serving you again in the future!

October 01, 2024

David in service was very helpful and attentive for my Lincoln Corsair service needs. Since there is not a Lincoln dealer close to my home I chose Town East Ford and so far the service has been great! Tha More

by DBLIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're delighted to hear that David provided helpful and attentive service for your Corsair. We’re committed to ensuring you receive the best care for your vehicle. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again!

October 01, 2024

Excellent customer service. Jim , the manager was very helpful. Kept in touch with me throughout the time of my car being at the shop. More

by Ricmunoz95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
Report | Print
Oct 02, 2024 -

Town East Ford responded

Thank you for your wonderful feedback! We're delighted to hear that Jim provided you with excellent customer service and kept you informed during your car's time in the shop. If you have any further needs or questions, please don't hesitate to reach out. We look forward to assisting you again!

October 01, 2024

They did fine. I didn't have a appointment and they got everything that I needed done. Friendly service tech, Erica. No complaints. It worked out well More

by MIKE67482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Oct 02, 2024 -

Town East Ford responded

Thank you for your feedback! We're glad to hear that you had a positive experience, even without an appointment. It's great to know that Erica provided friendly service and helped you get everything done. If you need assistance in the future, we’re here to help!

October 01, 2024

Everyone was very polite and out in a reasonable amount of time. I have never had an issue with this location. More

by AMY_MONZ1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Town East Ford responded

Thank you for your positive feedback! We’re thrilled to hear that you had a great experience at our location and that our team was polite and efficient. Your satisfaction is our top priority, and we look forward to serving you again in the future!

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