Town East Ford

Finally got my truck Juan Guerrero and William in finance helped me and my wife get the track I was looking for! Best experience ever, we tried several places many places Juan Guerrero and William in finance helped me and my wife get the track I was looking for! Best experience ever, we tried several places many places and they said they could not help us because of our situation. Juan took the time to explain how everything works, I didn't think I was going to be able to get approved. A few moment later we where driving away in our new truck. I am very thankful that Town East Ford went out of their way to help me! If you ever need a vehicle ask for Juan G he will help you and guild you in the right direction. More

Highly recommend! Edgar and JR were great through the entire process from my initial contact to very end. Both went above and beyond my expectations. Highly recommend! Edgar and JR were great through the entire process from my initial contact to very end. Both went above and beyond my expectations. Highly recommend! More

2015 Nissan frontier Andy was a great salesman and I appreciate his patience in helping me find the right truck for me. Thank you to the whole pre-owned department Andy,Ji Andy was a great salesman and I appreciate his patience in helping me find the right truck for me. Thank you to the whole pre-owned department Andy,Jimmy and Emilio. Thanks 5 star service More

AWESOME!! Trey did a awesome job and got my husband and I the cars we wanted. Best interest rate we've gotten ever!!! So happy! Would definitely recommend! Trey did a awesome job and got my husband and I the cars we wanted. Best interest rate we've gotten ever!!! So happy! Would definitely recommend! More

New truck! I just want to thank Emilio Amaya and Arturo for helping me get the truck I've been wanting for a long time. Emilio gave me a really good trade in amo I just want to thank Emilio Amaya and Arturo for helping me get the truck I've been wanting for a long time. Emilio gave me a really good trade in amount for my truck and helped through out the whole process as a manager. I also want to thank Arturo for helping me choose the truck and being patient with me through the whole process. This is my second vehicle with town east ford! Definitely going back! More

Great service My service advisor was great- she listened to my concerns, about my truck, and saw that it was done right! I've bought quite a few cars and trucks fro My service advisor was great- she listened to my concerns, about my truck, and saw that it was done right! I've bought quite a few cars and trucks from them , and always use their service department, because I trust their work More

I received everything on my wish list. They worked with my income to get the best date for my payments. An assistant to the sales person made a list of my wishes. He brought the Ford Escape They worked with my income to get the best date for my payments. An assistant to the sales person made a list of my wishes. He brought the Ford Escape to the front of the building. I did not have to go out & hunt for what I wanted. He also connected my phone right away. He help me with an acesscode to The financial advisor help me with a date that was best for me to make payments. The assistant to the salesman made a list of my wishes and found the car that completely satisfied me. I just went out in front of building. Took a ride & had everything I listed & more. This review was from purchase at Town East Ford dealership More

Blake Goetz A great team effort with Blake carrying 98% of the load; Tarah was key in getting me a number that I could work with; and the nubie, Alex, was smart A great team effort with Blake carrying 98% of the load; Tarah was key in getting me a number that I could work with; and the nubie, Alex, was smart enough to know that he needed help. More

Customer Service at its finest!! It was an absolute pleasure working with Sam Rushing and his team. I inquired about a new 2016 F-150 Lariat 4x4 online. Sam contacted me within minute It was an absolute pleasure working with Sam Rushing and his team. I inquired about a new 2016 F-150 Lariat 4x4 online. Sam contacted me within minutes and was extremely knowledgeable. Soon after speaking with Sam, I took the short drive out to Town East Ford from Dallas. Sam was able to have my Trade appraised very quickly and I was offered an amount well above fair value! After working out all the details, I was driving my new truck home that evening! I have to say that this was one of the easiest, most pressure free and enjoyable buying experiences I've ever had. Sam's level of Customer Service is unmatched. He made the whole process very comfortable and puts you at ease in a situation that can be very stressful at times. It was also very nice to have a salesman who truly enjoys his job. You can tell that Sam is genuine and really has a passion for selling Ford cars and trucks. His positivity is infectious!! I wouldn't be surprised to see Sam as the next New Car Manger! Maybe even the GM at Town East Ford in the coming years! I also had the pleasure of working with a few other people I would like to mention. During my time with Sam, he had a trainee that was shadowing, his name was Johnny, aka "Tiny". Tiny wasn't so tiny, he also made a very large impact on my experience. Tiny was only a few weeks into his new position at Town East but he could have easily fooled me. He had a very professional and welcoming vibe to him. He showed true interest in getting to know me as a person rather than just a car buyer. He too also had a very positive attitude and strong focus on Customer Service. The last person I would like to mention is Mr. Ozay Jones in the Business Center. Mr. Jones handled all the organizing and finalizing of the finance for my purchase. He too was a great example of excellent customer service. He took the time to listen to my needs as a driver and made appropriate recommendations to help extend the lifetime of my new truck. Mr. Jones also made the "Paperwork" section of purchasing a new vehicle smooth, easy and a quick. Overall this was an absolutely wonderful experience. I will be taking all my future business to Town East Ford. As a local business owner myself, with over 200 employees, I understand the importance of having great people on your team. People who truly believe in making the customers experience the best it can be. People who make it look easy and unscripted. Town East Ford has succeeded at this with these 3 gentlemen. Thank you to Sam, Tiny, Mr. Jones and Town East Ford for the wonderful experience. You WILL see me again. More