Back

Town East Ford

Mesquite, TX

4.7
2,828 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
Contact Dealership

18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

Directions

By Type

Showing 2,828 reviews

July 30, 2024

They were effect at getting the work completed, well done in a timely manner that suited me More

by mscame7143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Town East Ford responded

Thank you for your feedback! We're glad to hear that the work was completed efficiently and to your satisfaction. If there's anything more we can assist you with, please let us know. We look forward to serving you again!

July 30, 2024

Easy to get in and out. Blake and junior were great to work with to get my car More

by Kjhires
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior , Ray Monks Jr
Aug 01, 2024 -

Town East Ford responded

Thank you for the great feedback! We're glad to hear that your experience was smooth and that Blake and Junior made the process easy for you. If you need anything else or have any more questions, feel free to reach out. Enjoy your new car!

July 29, 2024

Sales Rep and Manager Anju great customer service. They were kind and straight forward and really went out their way to try to help make it happen. More

by skbollin23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Carrow
Aug 01, 2024 -

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that Anuj and our team provided you with excellent customer service and went above and beyond to assist you. We appreciate your feedback and look forward to serving you again in the future!

July 28, 2024

They keep my car way to long which made me have to pay very high rental fees and also let my battery run down costing me to to buy a new battery. So no I was not pleased with the service. More

by LINDA-GARDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Artrip
Aug 01, 2024 -

Town East Ford responded

We apologize for the inconvenience you experienced with the length of your car service and the additional costs incurred. Your satisfaction is important to us, and we want to address your concerns directly. Please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can discuss this situation further and work towards a resolution. Thank you for bringing this to our attention.

July 28, 2024

2 hours for an oil change? I have no words, I also wanted my car detailed but after that I don’t trust it. Also I had an appointment at 8:30 and I was help by someone else almo More

by gomezdav372367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gamaliel Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim in service was amazing over the phone, in person he didn’t help at all
Aug 01, 2024 -

Town East Ford responded

We apologize for the extended wait time and any inconvenience it caused. Your feedback is important to us, and we want to address your concerns directly. Please reach out to Tyler Robles at trobles@towneastford.com and Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can discuss your experience in detail and work towards a resolution. Thank you for bringing this to our attention.

July 28, 2024

Farle was so easy to het along with and made the process an ease. Town East staff was great. Highly recommend. More

by bcgriffi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica greeted me very nicely as well!, Ray Monks Jr
Aug 01, 2024 -

Town East Ford responded

Thank you for your fantastic review! We're delighted to hear that Farle made your experience enjoyable and easy. It’s great to know that our staff provided excellent service. Your recommendation means a lot to us. If you need anything else, don’t hesitate to reach out!

July 27, 2024

The Uber home and back is a great benefit Keep that going. Thank you much More

by BOB@HGCTX.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika was great
Aug 01, 2024 -

Town East Ford responded

Thank you for your feedback! We're glad to hear that the Uber service is a valuable benefit for you. We appreciate your support and will continue to offer this service to make your experience as convenient as possible. If you have any other suggestions or need further assistance, please let us know!

July 27, 2024

The purchase of our new vehicle went smoothly. Highly recommend Farle Luitan as your salesman. More

by HICKS253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Helbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Monks Jr
Aug 01, 2024 -

Town East Ford responded

Thank you for your kind words! We’re thrilled to hear that your vehicle purchase went smoothly. Farle is indeed a great asset to our team, and we're glad he could assist you so well. We appreciate your recommendation and look forward to serving you again in the future!

July 27, 2024

The oil change and state inspection went alright, I had asked about a noise I had in the front wheel. My initial thought was brakes or wheel bearing. The came back and said it was the motor mount and wou More

by ATWALTERS4
Recommend Dealer
No
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Town East Ford responded

Thank you for sharing your experience. We’re sorry to hear about the discrepancy in the diagnosis and cost you encountered. We strive to provide accurate and honest service, and it’s concerning to learn about this issue. To address your concerns and improve our services, please contact Customer Relations Manager Terri Scott at tscott@towneastford.com. They will be able to discuss your experience in detail and work towards a resolution. Thank you for bringing this to our attention.

July 27, 2024

Great service from Blake and great quality of cars. I bought a kia forte 2024 More

by Miguellc2007
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Petriello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Town East Ford responded

Thank you for your great review! We're thrilled to hear that Blake provided you with excellent service and that you're satisfied with your new 2024 Kia Forte. If you have any questions or need further assistance, feel free to reach out. Enjoy your new car!

...
27
...