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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,952 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,952 reviews

April 07, 2019

New truck sell Conner was amazing rep, very professional and straight forward. Will be back again. very happy with my truck and look forward to driving it off the lo More

by Brad0528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Ramsay
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April 07, 2019

Best Customer Service Thank you Town East Ford for helping me get into my new 2019 vehicle. Process was long but at the end they got me into my suv that I wanted. More

by Jesstx91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mamadou Diop, Jim Alexander, Ranger Oppert
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April 06, 2019

Top notch! My experience at Town East for was Excellent. They went above and beyond to help us find what we were looking for, and hooked us up with agreat deal. More

by Erandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mamadou Diop, Anuj Singh
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April 05, 2019

Call Cody, he was great to work with! They made it quick & simple- at least as for what car buying can be- and we’re very informative! Called Cody over a truck I found online, it was alre More

by Arbuckle Outdoors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Alexander, Cody Franklin
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March 31, 2019

Awesome experience Fantastic service , very knowledgeable and helpful. Thank you for all of your expertise and making the buying process so smooth and seamless. Very pl More

by Jbh123
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Archer, Cody Franklin, Rico Castro
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Apr 02, 2019 -

Town East Ford responded

We are committed to providing you the best customer service possible, thanks so much for your kind words.

March 29, 2019

Excellent Experience We are 4 time returning customers at Town East Ford and we plan to continue to be so in the future. We always receive great quality vehicles, fair pri More

by FordFamily0413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Whittington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Archer, Russell Earnhart
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March 29, 2019

Best customer service!!! Thank you Craig South for being the best! You have always been honest and straight forward with us. I seriously appreciate you and your team. Thank yo More

by Tiffray1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig South
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March 29, 2019

awesome I had a great experience my salesman's name was Russell baker he was very nice and gave us a great deal. we will be back for Russell next purchase More

by thomashamilton1
Recommend Dealer
Yes
Employees Worked With
Russell Earnhart
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March 27, 2019

Non-Disclosure. Bait and Switch without honoring Price. I wanted to let the internet community know about the worst experience that I have ever had in attempting to buy a new car. I buy a couple of cars a More

by Michael - Business Owner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Justin Lines, Craig South, Ashley Stephens
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Mar 28, 2019 -

Town East Ford responded

Michael,   As a business owner, I am sure you have experienced unfortunate short falls when it comes to things going as smoothly as you would like as errors can occur.  Our goal is to provide the highest level of customer service possible.  Craig has been a top member of our staff for the last 7 years.  He has received numerous awards for excellent customer service and sales, so this was quite a shock to hear.  Upon review of your claims, we found some inconsistencies.  You requested information on a specific vehicle we had in stock that was heavily discounted as a result of the time it had been available for sale.  It is a common practice to reduce the price on the older merchandise.  Upon receipt your purchase request, there were several exchanges of information between us and yourself; up to and including a video that not only displayed the vehicle and its equipment, but also provided proof of its availability and disclosed the miles on the truck.  This is a practice we have incorporated in order to make it easier to provide as much information to our customers as possible in a timely fashion that is convenient and thorough.  A price was pre-negotiated and agreed upon.  Having had all of this information exchanged over the 3 day period of time, you were still unsure on your decision of whether or not to purchase, so we scheduled an appointment to show the vehicle in person.  Upon your visit you explained your need to speak with your wife before making a final decision.  Having an opportunity to purchase the truck, but choosing not to, is a decision you are absolutely entitled to.  We cannot and will not force anyone to make a decision they are not comfortable making.  Later that day, another customer we had similar exchanges with arrived to look at the same vehicle, but they decided the offer was acceptable to them and chose to buy it.   As a business owner, would you tell a willing and capable customer to come back another day, so that an unwilling customer can have a few more days to think about it?  Not only would we lose the customer we have in front of us that is ready, we still held no certainty that you would be willing to buy.  There was no clear certainty that your wife wouldn’t have had an objection, since you still hadn’t spoken with her.  We would’ve thought that over the 3 days of exchanging information, the video, etc. that a discussion may have occurred prior to your appointment, to allow the deal to be completed upon your scheduled arrival.  As a rule, we do not hold vehicles with or without a deposit, because we would have no rights to retain the deposit if you decided against the purchase in the state of Texas.  Hence the reason we don’t request or suggest one.    We apologized multiple times that the additional time you needed to make a decision, resulted in someone else buying the car sooner.  We offered you the same discounts on a fresh unit that had just arrived, however we were unable to offer the exact same rebates from Ford, because they did not exist on the newer inventory as the age in inventory adds additional rebates to lower the price.  At that point, you became confrontational and threatened to bad mouth us on social media if we didn’t do as you demanded.  We made the decision to not move forward, being that it is extremely important to have a good working relationship with our clients and not just focus scoring the sale.  We with 100% certainty honored everything we said we would do.  We provided you the same opportunity to make the decision to buy the truck as anyone else shopping online and unfortunately the time you needed resulted in missed opportunity.  Management

March 26, 2019

My time at town east ford During the time in the dealership the sales person talk to me and my mother in an amazing way explaining everything as clear as he could . Overall my More

by RodolfoT19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Renteria, Rico Castro
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