Town East Ford

Great service I had a specific car in mind and a specific payment I could afford. Town East Ford and Ryan helped me get into my new car with just what I needed! I had a specific car in mind and a specific payment I could afford. Town East Ford and Ryan helped me get into my new car with just what I needed! More

Great Deal , Helped mom with a new car. Made a great deal , got us out with a car. Made sure to explain everything to us. Answered our questions and gave us good customer service about the Made a great deal , got us out with a car. Made sure to explain everything to us. Answered our questions and gave us good customer service about the car. More

Great Everything went great. Very outgoing people. Lots of laughter,friendly, respectful, lots of customer service about the vehicle and carfax and all cove Everything went great. Very outgoing people. Lots of laughter,friendly, respectful, lots of customer service about the vehicle and carfax and all coverage of warranty in vehicle. More

Great place I came in needing a car, and no other dealership has been able to take care of me like town east Ford. Thank you Andy for helping me. I came in needing a car, and no other dealership has been able to take care of me like town east Ford. Thank you Andy for helping me. More

Not too bad He really tried his best with a decent amount of time being there because you know other car dealerships have you there for hours with minimal to no h He really tried his best with a decent amount of time being there because you know other car dealerships have you there for hours with minimal to no help or progress at all. More

Easy breezy J.R was awesome I would recommend everyone to go to him when purchasing a vehicle. We have been trying to get a car for awhile and either the sales pe J.R was awesome I would recommend everyone to go to him when purchasing a vehicle. We have been trying to get a car for awhile and either the sales person wasn't helpful or the dealership wasn't willing to work with a customer. But these guys went above and beyond. And got me a great car. They are respectful. And the one thing everyone hates about going to dealerships is the pressure. Not here no pressure what so ever thanks guys More

Great salesman The salesman was very professional and personal attention to my needs and wants. Took time to listen to what I was saying and asked questions to help The salesman was very professional and personal attention to my needs and wants. Took time to listen to what I was saying and asked questions to help me decide. More

Best Car Buying Experience We had purchased a mustang at Town East about a year ago, so we knew when I needed a new truck exactly where to go. We met with Presley for the second We had purchased a mustang at Town East about a year ago, so we knew when I needed a new truck exactly where to go. We met with Presley for the second time around and couldn't be more impressed with the customer service level and experience overall. He took the time necessary (again) to ensure we were happy with our new 2017 F250 and even ended up staying at the dealership until 1AM after all of the paperwork was said and done just so he could hand over the keys and point out all the tips in tricks inside the new truck. From the moment you walk onto the property, to picking out your vehicle, signing and driving off the lot, Town East ensures you the best deal financially and helps you select the vehicle that fits your needs perfectly. The knowledge of the entire staff is unheard of. We will continue to use Town East Ford for all of our Ford needs! They are truly impressive! More

New vehicle purchase Had a fantastic shopping experience using Town East ford. Their website functionality was solid and the use of mobile phones for inquiry purposes sign Had a fantastic shopping experience using Town East ford. Their website functionality was solid and the use of mobile phones for inquiry purposes significantly sped up the process and reduced back and forth of phone calls and unneeded face time. Kevin Green, my Sales Professional, was an absolute baller. He met all expectations, requests, and was an absolute straight shooter. He was the primary reason I was able to reach an agreement in under 24 hours hassle free. No surprises. I highly recommend Kevin and hope to provide business in the future. Thanks guys! More

Horrible Experience I had a horrible experience with Town East Ford. I would highly recommend that people steer far away from this dealership. They are full of a bunch of I had a horrible experience with Town East Ford. I would highly recommend that people steer far away from this dealership. They are full of a bunch of lying salesman and managers. I have owned nothing but Ford's and even purchased my last vehicle from them with a much better experience. Here is what happened. I had been speaking with one of their sales associates for about a week about their F-150 Supercrews. I was upfront and honest with them about my situation of having quite a bit of negative equity to roll into the new purchase. The salesman kept reassuring me that he and his manager said that they could do the deal and keep my payments where I needed them to be. I came into the dealership and found the truck that I wanted and we kept going back and forth about the price of the truck and my payments. When I came I told them that I did not want to waste time if they couldn't do it and they kept saying they could. The manager kept coming back with ridiculous prices and I told him no and then said that I was done and leaving. He then had a salesman come and get me and said that they could do the deal. I agreed to the terms with the sales manager and then I sat there waiting for hours. They finally came and got me and took me to finance and they said that they were drawing up the papers and they took the truck to be cleaned. I get to finance and the guy said well because it is late that we would do the paperwork the next day because they needed to put the lender in the field but they needed to talk to them the next morning. He had me sign some papers so that I could take the truck with me. I signed and I left. He promised he would call the next morning and he never did. I called several times throughout the day and never heard a word back from anyone. I went to the dealership when I got off of work and then had to wait some more. All for the sales manager to come out and say that they weren't going to be able to do the deal that we agreed upon from the night before and that here is the new deal which was even higher than the one we agreed upon. He said that they were losing $2400 on the deal anyways, but what the deal was is that they had priced the truck wrong to begin with and so they thought because I was a single woman that I wouldn't know what they were doing and that I would just pay the higher price and be good with it. I told them this was ridiculous and that we had already agreed upon the price, but they refused to honor it. I told them to give my car back. They brought my car back and they had torn my toll tag off and it can't be used anymore. Then there was stickers and writing all over the windows and my license plates were off. They tried to hand me the keys and say here you go. I said I didn't bring my car in this way and so you better take care of it. They also owe me a new toll tag. The people at that dealership were not friendly and have no integrity whatsoever. Please steer clear because they will end up screwing you in the end!!! No wonder they have so many cars on their lots and no wonder no one was in there the night I went in to buy my truck. That should have been my first clue when I walked in and the place was empty! More