Town East Ford

We walked in to get a ball park figure on two vehicles and where help by a guy named Brett. He was very pleasant and very helpful. When asked about a price he went to get his supervisor AJ. His superviso and where help by a guy named Brett. He was very pleasant and very helpful. When asked about a price he went to get his supervisor AJ. His supervisor walked in and told us to test drive it first. We said we are only looking for ballpark numbers today (we had our car totaled in a wreck and are waiting for check to be cut.) He kept trying to push us to test drive when we asked for a ballpark figure again, He got very rude and said what does it matter you are not buying a car today. You can look on the Internet for that. So we said okay we will leave then. His response was "good it makes my job easier". It's funny how they want you to spend 20,000 of your money and yet what to be very disrespectful. We then called to voice a complaint and one of the managers kept interrupting as my girlfriend was fruit to explain situation. She then got upset and a little more forceful and he kept interrupting. Hesaid to her "if this is the attitude you gave AJ you deserve what Serivce you got" and hung up. This place is very disrespectful and I would never go pack here. We are thinking of going to the ford in Plano (which has higher reviews than this crap hole) or another company all together. I would urge anyone else to do the same. AVOID AT ALL COST!!! More

I am very satisfied with my decision to take my business to Town East Ford. Carmelo was very friendly and helpful. Thanks again for you help, Melo! to Town East Ford. Carmelo was very friendly and helpful. Thanks again for you help, Melo! More

My husband and I came for an oil change in my 2009 F150 and inspection for our 2005 F150. We left 5 hours later with a brand new 2011 F150 to replace the 2009 F150. WOW! Their staff from Service to Sales and inspection for our 2005 F150. We left 5 hours later with a brand new 2011 F150 to replace the 2009 F150. WOW! Their staff from Service to Sales was outstanding - very honest and accommodating. We have always bought our new vehicles from John Austin and will continue to purchase every vehicle from him. The entire staff was very customer service oriented and caring about your business. More

I had previously purchased a used vehicle from Town East Ford. I got a car that I really liked at a great price. It was a very nice car until someone turned in front of me and totaled my car. Town East cal Ford. I got a car that I really liked at a great price. It was a very nice car until someone turned in front of me and totaled my car. Town East called and said to come in and they would help with the Gap claim and see about getting a different vehicle. Aaron worked hard in finding something in my price range with hardly any money to put down. Ended up getting a brand new Ford Ranger XLT right at the monthly payments I wanted. Everyone that worked on getting me into this truck were very friendly and help to keep the payments right where I needed it to be. I never felt pressured or rushed into making the decision to buy. More

During my recent search for a dependable but "teen appealing" car for my daughter, I attempted to work with several dealerships by internet. I intended to search inventory, initiate contact and event appealing" car for my daughter, I attempted to work with several dealerships by internet. I intended to search inventory, initiate contact and eventually make an offer all via the net. I was disappointed by some dealerships whose inventory search required that you provide contact information which would start a endless chain of phone calls and attempts to get me on their lot which were two of the things I was hoping to avoid until I was actually ready to test drive and sign papers. Some dealerships clearly do not see the value of internet sales and couldn't even get their act together; they had trouble getting sales reps to return calls. The one dealership that connected quickly with me and showed commitment to finding me a vehicle that met all of my criterion (dependability, appeal, mileage, fuel efficiency, and price) was TOWN EAST FORD and more specifically salesman JASON VAN HESSEN. Jason worked feverishly searching their lot in the sizzling Texas temperatures over 100 degrees to find vehicle options for me. I never felt like I lost control of the purchase through what past sales reps have used: "pushy and sometimes demeaning) tactics. Once we found just the right car, JASON VAN HESSEN helped me make the purchase a very SPECIAL event for my daughter. Thanks Jason for all of your help. Joel More

I was a Die Hard Chevy person before coming here. Steve's patience, no pressure sales style is what made me believe in Ford. He answered all my questions, and went on several test drives to find the perfect patience, no pressure sales style is what made me believe in Ford. He answered all my questions, and went on several test drives to find the perfect match for me. I am a Proud owner of a new 2011 Ford Explorer. More

We came to this dealership in search of a used car. We came to this dealership in search of a used car. Overall impression was not positive. Service was slow and not very friendly. Salesman was very a We came to this dealership in search of a used car. Overall impression was not positive. Service was slow and not very friendly. Salesman was very aggressive and every time was asking us to put an initial on the paper that we would buy the car for the price he named. Then he would go away and come back 20 min later to tell that price is different now. It happened several times and we wasted 2 hours on that bargaining part. At the end he said "sorry, I will buy you a lunch or something. The price I was talking to you about was for a different car". That was strange, because before that he printed out carfax report for the car we wanted and it was discussed in all the details. Anyway, we left the place at 9:30 pm empty handed and disappointed. More

My experience was terrific. I went to the dealership to get a ford pickup truck and found that they had a huge selection. We started looking at the trucks on the lot and Ben walked up to help us. I told get a ford pickup truck and found that they had a huge selection. We started looking at the trucks on the lot and Ben walked up to help us. I told him I was just looking and he basically followed us around. When I finally found what I wanted, I asked if I could drive it and he got the keys. So then we started talking about the price. He had a pretty good price and finally we agreed to the price. I signed thepapers and wrote a check for the money down. Five years and it will be paid. I got a really good deal. More

I went to the dealership last Wednesday and it was really cold. I walked around looking at pickup trucks and spotted two that I liked. I wanted back to the showroom and walked in and met a sales manager. cold. I walked around looking at pickup trucks and spotted two that I liked. I wanted back to the showroom and walked in and met a sales manager. He offered me coffee as it was freezing out there and we sat down and talked about pricing and interest reates. I got a real good price on one of the pickup trucks and so I bought it. I am now the owner of a 2011 dark blue F-150. Great truck. Am Blessed More

I took my car in to get new tires and to check to see if the brakes were ok as they were making noise. I got a great price on the tires and they explained how the tires were rated. My brakes were looked a the brakes were ok as they were making noise. I got a great price on the tires and they explained how the tires were rated. My brakes were looked at and adjusted so that they do not make any noise. The whole time took less than one hour and I am very pleased. More