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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,825 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,825 reviews

September 04, 2024

They did a great job on my truck and where very helpful on explaining the process of the repair great customer service More

by telonm82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Sep 05, 2024 -

Town East Ford responded

Thank you for your positive review! We’re glad to hear that you’re pleased with the repair work on your truck and that our team provided clear explanations and great customer service. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback and look forward to serving you again!

September 04, 2024

The lady that attended to me did a great job. She was very helpful and patient with my African language. She was awesome More

by FENGAI91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady that checked me in. I forgot her name
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Sep 05, 2024 -

Town East Ford responded

Thank you for your wonderful feedback! We’re delighted to hear that the staff member who assisted you was helpful, patient, and made you feel comfortable. We’re proud to have such dedicated team members. If you need anything else or have further questions, don’t hesitate to reach out. We look forward to serving you again!

September 03, 2024

Zane was an extremely up front and honest guy hard to come by in this chaotic business glad we were able to bump into him at TEF More

by zanedunman4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zane
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Sep 04, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Zane provided you with honesty and straightforwardness. We’re proud to have him on our team and glad you had a positive experience with us. If you ever need anything else, don’t hesitate to reach out. Enjoy your new vehicle!

September 03, 2024

La lleve para remplazar una parte, me espere 3 semanas para que estuviera lista nunca me llamaron para actualizarme. La parte salio dañada y tuve que regresar. Le dieron un golpe en la puerta y no se lo More

by maribelbasio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto
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Sep 05, 2024 -

Town East Ford responded

We’re truly sorry to hear about the issues you experienced with your recent service, including the delays and lack of communication. This is not the level of service we aim to provide, and we want to address your concerns promptly. Please reach out to our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can work towards resolving these issues and ensuring everything is handled to your satisfaction. Your feedback is important to us, and we appreciate the opportunity to make things right. - Lamentamos mucho saber que tuvo problemas con su servicio reciente, incluidos los retrasos y la falta de comunicación. Este no es el nivel de servicio que buscamos brindar y queremos abordar sus inquietudes de inmediato. Comuníquese con nuestra Gerente de Relaciones con el Cliente, Terri Scott, a Tscott@towneastford.com para que podamos trabajar para resolver estos problemas y asegurarnos de que todo se maneje de manera satisfactoria para usted. Sus comentarios son importantes para nosotros y agradecemos la oportunidad de corregirlos.

September 02, 2024

It was a great experience. It was quick and easy to check in, and I was updated often. More

by Jeremiah Lavine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McDonough
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Sep 04, 2024 -

Town East Ford responded

Thank you for the feedback! We’re glad to hear that your experience was great and that the check-in process was quick and easy. It’s important to us to keep you updated throughout, so we’re pleased to know we met your expectations. If you need anything else, don’t hesitate to reach out!

September 02, 2024

The service was terrible! I was not in contact with them the entire time. My service advisor said she was calling me and leaving me voicemails but that was not the case. 1star More

by CUTIEPIEBRANDI7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crista
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September 02, 2024

Was a good experience everything went good and was a big help getting my oil changed More

by dylanstone.dr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Town East Ford responded

Thank you for your kind words! We’re glad to hear that your oil change went smoothly and that our team was able to assist you effectively. If you need any further help or have any questions, feel free to reach out. We look forward to serving you again!

September 02, 2024

We felt the dealership listened to our needs and helped us make a sound decision that met our needs at a price we could afford. More

by r-jstone
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Petriello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Almodovar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Town East Ford responded

Thank you for sharing your experience with us! We're delighted to hear that our team listened to your needs and helped you find a solution that fit both your requirements and budget. Your satisfaction is our priority, and it's wonderful to know we were able to assist you in making a sound decision. If you have any more questions or need further assistance, don't hesitate to reach out!

September 02, 2024

Service on my car was completed in a fast & efficient manner, taking about one a one- half hours. The tech was very courteous and thorough and helpful. I am very pleased with the care my car was given. More

by blangley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Town East Ford responded

Thank you for sharing your experience! We’re delighted to hear that your service was completed efficiently and that our technician provided courteous and thorough care. Your satisfaction is our priority, and we’re pleased that you’re happy with how your car was handled. If you need anything else or have any questions, feel free to reach out. Thank you for your business!

September 01, 2024

We always have a good experience here. The one thing about this time was that our bill included the oil change as part of the charge, but we were supposed to have that one as a free oil ch More

by MM183004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Town East Ford responded

Thank you for your continued support and for bringing this to our attention. We're glad to hear that you generally have a good experience with us. We apologize for the oversight regarding the free oil change. Please contact us so we can review your bill and make sure you're appropriately credited for the free oil change. We appreciate your understanding and look forward to resolving this promptly.

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