Town & Country Jeep Chrysler Dodge - Service Center

Absolute WORST Service Department The alternator went on my 2014 Chrysler Town and Country. I had it towed to the dealer we bought it from. HUGE mistake!!!! The car was towed in aro The alternator went on my 2014 Chrysler Town and Country. I had it towed to the dealer we bought it from. HUGE mistake!!!! The car was towed in around 11AM. I called the service department to let them know what was happening. Jim said he would call me as soon as they got the car into the shop. At 3PM I called back because I hadn't heard anything. The nasty girl who answered the phone told me that the car hasn't even been brought in yet and that she would have Jim call me back right away. Yeah Right!!!! I called at 5PM and Jim was busy. I called back at 6:15 and he finally answered and told me that he had to order in the alternator and that the car would be ready by 10AM. Meanwhile, I explained to him that I needed to go to work and I needed a car. 10AM came and went, no call. I called at 11AM and they still didn't get the car in. Finally at 11:45 he called me back saying it was a bigger job than he thought it would be to replace the alternator and that the car wouldn't be ready until much later. How does a service manager, not know how long the job takes? Makes no sense. Finally at 2PM he called and said the car was ready. I went to pick it up and no apologies for the inconvenience, no explanation as to why it took almost 2 days to replace an alternator. Nothing, just a nasty, condescending attitude. I told myself, I would never go back to this place after my first oil change took 4 hours. Never again. They don't care about you or your issues. So please do yourself a favor. Never, ever bring your car their for service. These are the types of people who give car dealers a bad reputation. More

Joey lugo Excelente servicio 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 estoy muy comtento grasias me gusto su atension q tiene para los clientes Yo l Excelente servicio 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 estoy muy comtento grasias me gusto su atension q tiene para los clientes Yo lo recomiendo El fue muy profesional en su trabajo More

Great Salesman, But Service Needs Better C/S Skills I bought a 2015 Chrysler 300S from this dealership in July. The sales process was great, the sales man was super nice, super helpful and really did a I bought a 2015 Chrysler 300S from this dealership in July. The sales process was great, the sales man was super nice, super helpful and really did a great job getting me in the perfect car But I had issues with service the minute I drove off the lot as the MIL light kept coming on and I had to bring it back 3x to be fixed. The guys in the service department are good but yesterday I dealt with the rudest young female on your staff. I had received several auto voice messages from you reminding me about my scheduled maintenance, so i called up to find out what the service schedule is on this car. With my previous Chrysler 300 (from another dealer) i always got the proper preventative maintenance. The girl on the phone was rude and unknowledgable. When I asked what is the service schedule for this car as far as mileage and service, the best she could say is "Well you need to get your oil changed every 3,000 miles". When i told her that my car had an oil life indicator system that prompts me when oil changes are needed, she became rude and nasty saying "Well it's common knowledge that you have to come in every 3,000 miles, everyone knows that" like Im some kind of idiot. I even told her that my manual indicates to follow the oil life indicator and I was told by service that it only needs oil changes based on that system. I asked to speak with someone else as I did not want to deal with her, she said no one was available. She took my number and no one has since called me back. I am extremely disappointed with this level of service at your dealership and since no one called me back I had to schedule my 10,000 mile service at another Chrysler dealership. More

Service Dept i purchased a certified pre owned Dodge Ram from this dealership. Come have had numerous issues with it the following month. When I brought it in for i purchased a certified pre owned Dodge Ram from this dealership. Come have had numerous issues with it the following month. When I brought it in for service I was told they could not find anything wrong with it. I had to call 5 times and still never got an answer or a diagnosis for the vehicle. The truck stalls out unexpectedly and is dangerous. Jim states the tuck is safe but will not put in writing. Jim stated "It is safe but I will not put in writing because we don't know what is wrong with it". I found this gentleman to be very condescending with zero lack of concern for the safety of his vehicles and those he puts in them. This is by far the worst dealership with the WORST service department I have EVER dealt with. Once this truck dies, I will NEVER return to them and I strongly recommend going to SECURITY DODGE and AVOIDING LEVITTOWN TOWN AND COUNTRY AT ALL COSTS. They do not care about you, your safety, your vehicle and they will speak down to you. I hope you take heed to my advice. More

Awesome car service Jim is always a pleasure to deal with, whether it be a simple oil change, state inspection to a more complex service visit, Jim greats you with a warm Jim is always a pleasure to deal with, whether it be a simple oil change, state inspection to a more complex service visit, Jim greats you with a warm welcome. He will work with his customers to make your visit a pleasant one. More

Jim Ingrassia unnecessary repairs, dishonest service I took my 2007 Pacifica to Jim Ingrassia at Town & Country in Levittown. There was a very loud noise coming from the vehicle after front (two tires) w I took my 2007 Pacifica to Jim Ingrassia at Town & Country in Levittown. There was a very loud noise coming from the vehicle after front (two tires) were changed. Jim promised me a loaner car when I arrived there was no loaner. I left the car and gave very specific instructions not to perform any work without a written estimate and not to perform any work unless he was 100% sure he could fix the problem. After three weeks (during which time Jim refused to accept my calls (15 calls), Jim called to tell me he had replaced my drive shaft, but the noise was still there. Jim refused to give me or even show me the old part he replaced. I took the car to another shop and they immediately diagnosed the issue as a result of uneven tires (new front tires) and the problem was resolved. This is a dishonest shop that does unnecessary repairs. More

WARNING...DO NOT BUY A VEHICLE FROM THIS DEALERSHIP This is the worst dealership in the history of Chrysler. I paid $30,000 cash to have a Jeep customized to my specifications. It has become a nightma This is the worst dealership in the history of Chrysler. I paid $30,000 cash to have a Jeep customized to my specifications. It has become a nightmare trying to get them to repair a manufacturers defect that was caused by them. The held my vehicle for over 30 days, consistently lied to me saying that they were working on the leakage issue and the other consequential issues when in fact they did absolutely positively nothing. When I went to retrieve my vehicle, there were more problems then when I dropped it off. They presented me with a receipt stating that the leakage was repaired. I immediately took it to another dealership who confirmed what I suspected; no work was done on my vehicle. Town and Country allowed my car to sit in the inclement weather and suffer more abuse while they repeatedly lied about the work they were doing. Jason and Jim are the most disrespectful and unprofessional people I have ever encountered. They should not be a representative of the Chrysler corporation in any shape or form. I bought my vehicle outright; never had to make a single car note and here it is 2 months later and my vehicle is still not in working condition and they refuse to do work that a good paying customer deserves. It is utterly outrageous that they are allowed to get away with this lunacy. I have been dealing with Chrysler's corporate headquarters with this issue from the on set and even they are at a lost for words. I have been left with no recourse but to go to the media and the State Attorney General regarding this dealership and its service representatives. Anyone thinking about buying a vehicle please BEWARE....they will take your money and turn their back on you. Jason and Jim are the worst people to ever deal with. As long as they are there you should definitely stay away. More

Jim Ingrassia did it again!!!!!! I am so pleased with your service, especially the care and professionalism of Jim Ingrassia. My truck had a major issue and Jim took charge and saw th I am so pleased with your service, especially the care and professionalism of Jim Ingrassia. My truck had a major issue and Jim took charge and saw the problem to the end. Collectively, our community is lucky and privileged to have such honorable individuals. Jim is a stand out amongst them all. When my jeep goes to heaven, I will definitely see you guys on the other side..........the sales side! Thank you! Thank you! Thank you! Sincerely, J.White Wantagh More

GREAT SALES "AND" SERVICE. Thanks Jim I bought my 2010 Jeep Liberty 5 yrs ago so I do not remember the name of my salesman HOWEVER I do remember the transaction was fast and easy. The deal I bought my 2010 Jeep Liberty 5 yrs ago so I do not remember the name of my salesman HOWEVER I do remember the transaction was fast and easy. The dealership wanted to move their inventory and gave me a great deal. THE MAIN REASON FOR MY REVIEW IS THE SERVICE DEPT. Over the 5 yrs I've owned my Jeep I dealt with Jim Ingrassia many, many times and I have only great things to say. He's very fair and helpful. I had a 5 yr extended warranty on my car and just a few days before it was up the power locks on the driver side door went. Needless to say if I waited a day or two longer to report it I would have to pay about $400.00 to get it fixed. I called Jim and he squeezed me in to his service calendar at the last minute. I waited a couple hours and my car came back repaired and No charge. THANKS JIM !! I would buy from Town & Country again and have my car serviced there without hesitation - Great Experience. More