Town & Country Jeep Chrysler Dodge - Service Center

Moisture in my headlamps: a known warranty issue on the Jeep Grand Cherokee WK2 due to the seals failing. Better dealers are replacing these without hassle, sometimes with multiple replacements until the i Jeep Grand Cherokee WK2 due to the seals failing. Better dealers are replacing these without hassle, sometimes with multiple replacements until the issue is corrected with well-sealed headlamps. On two occasions I have requested James Brown to replace both headlamps. He acted evasive, argumentative and rude! Essentially refusing service under the terms of the warranty. They had my Jeep for a day and did nothing. Not even a car wash. More

STAY AWAY FROM THIS PLACE FOR SERVICE! Let me save all of you a little time and money before you decide to bring your vehicle to Town & Country to get serviced. About a month ago we brought in our 5 year of you a little time and money before you decide to bring your vehicle to Town & Country to get serviced. About a month ago we brought in our 5 year old car because it wouldn’t start. We originally brought it to a family run mechanic, but they were unable to fix the problem, so he sent us to Town & Country. When we got there they told us our mechanic installed a dead battery and the vehicle couldn’t be started. So we left it there for them to fix. Jim, the service consultant has been handling our situation from the beginning. The car was left there for two weeks with us doing the leg work of calling to check on when it would be finished. After getting a lot of “running around” from Jim he told us our radio was the problem and could be fixed for $900, a price we were unwilling to pay because for starters he had our car for a long time and $900 is a ridiculous amount. So we said disconnect the radio and we would pay for a new battery and diagnostics. We go to get the car. The radio is sitting on the seat, there’s a gaping hole in the dashboard, our tire was flattened due to a nail in it. We tell them to fix it and their remedy was putting 50 pounds of air in a tire that takes 35 pounds of air. We bring the vehicle home and the fuse box cover is missing. We go back to get it. We bring the car back 2 days because it didn’t start again. Now they have had my car for an additional three weeks. They gave us a loaner car because we asked for one, which, according to Dodge Inc customer service they are supposed to offer one. Now every time we call to see what is going on Jim constantly reminds us we have the loaner car to use in the meantime. We need our car because its our car and our car has a permit attached to it that allows us to park at the train station so we can get to and from work. We want our car fixed - that’s it. Every time we call Jim, he assures us it will be Monday, then Monday comes and goes no phone call. We have absolutely had it!!! As I can see other people have had problems with this dealership. Complaining to them obviously will go no where because for years people have been complaining and I guess none of the publics’ complaints are enough for the owner of Town & Country Inc. to address. So now I ask of you, if you find yourself in the predicament I am in, to please call Dodge Inc. customer service at 800-763-8422. Also, call the Better Business Bureau to file a complaint or go online at www.bbb.org. The only way a business like this can go out of business is to file complaints with the appropriate authorities. If you’re forced to pay any monies to get your car back, keep all your receipts and a log of who you spoke to, and take them to civil court. Good luck and stay away! More

Provides phony maintainence booklet and tells you that your warranty will be void if you do not follow their direction: i.e.: Coolant Flush at 32k and 2 years 10 months. Chrysler says 102k and 8.5 yea your warranty will be void if you do not follow their direction: i.e.: Coolant Flush at 32k and 2 years 10 months. Chrysler says 102k and 8.5 years. Transmissiion trouble code reflashed. "Your transmission fluid/filter must be replaced at 30k; that is the problem" $300 for this "service". Factory says 120k. Get the picture? Do not set foot in this place. Nice guys, but they smile as they stab you in the back. More

purchasing car at this dealership was pleasant. The car had some issues that needed to be addressed. The service adviser Frank had my car for a week to diagnose a rough idle and rear window defroster and had some issues that needed to be addressed. The service adviser Frank had my car for a week to diagnose a rough idle and rear window defroster and vibration. I was given a loaner car (POS) for the time they had my car. The car had no codes so it ran ok to them. the rear defroster was working as designed. and the vibration could not be simulated. It was clear this was a list of excuses not answers. From looking at other service posts Frank has been shoveled around dealerships like a deck of cards. Because he doesn't know what hes talking about. the rough idle was a dirty throttle body. the rear defroster was a broken wire. and the vibration was a transmission mount. To bad Town & Country doesn't have any mechanics among the service department. More