Town & Country Jeep Chrysler Dodge - Service Center

After a bad car accident, I had my car in another shop for over 3 weeks and they did not fix multiple issues and gave me nothing but a headache, making my life more difficult at an already difficult time. for over 3 weeks and they did not fix multiple issues and gave me nothing but a headache, making my life more difficult at an already difficult time. I should have known better and taken my car right to Jim at Chrysler in the first place! I called him for help and he immediately got my car into the shop, gave it a once over, figured out the problem and even fought with and advocated for me with multiple people at the car insurance company to make sure it got handled! Needless to say, I am extremely satisfied, I could have kissed Jim! in under a week my car was back on my driveway and the issues seem to be completely repaired! Thank God for Jim and the Town & Country Service team! I can not thank them enough, especially Jim for his professionalism and wonderful customer service! More

Now going on day 3 of my car being at this location. Never offered a loaner car ONCE! Had to ask for one myself, each time only to be told that there were none. Their excuse on the phone? "We're a littl Never offered a loaner car ONCE! Had to ask for one myself, each time only to be told that there were none. Their excuse on the phone? "We're a little short on staff."Your problems should not become the customers problems. 3 days at your location for something not terribly complex is not only ridiculous, it shows the overall competency of your operation is quite low. Rest assured, I will be advising people NOT to go to your location. The inconvenience that you have burdened me with is unacceptable. Whether it be Huntington, Westbury, Merrick or any of the other Jeep dealers on Long Island, if anyone ever asks me where to purchase and/or service a Jeep, I would refer any of those locations over yours. The worst part about all of this? You have not made one offer to help make things right. Just going on about your business as usual. I plan on posting my story in as many reviews as possible with the hope that my terrible experience sways at least one person away from giving your clown show operation any business. More

jim went out of his way for me he is a credit to your company you are extrreamly lucky to havan employee as helpful a jim company you are extrreamly lucky to havan employee as helpful a jim More

Jim Ingrassia is the best. He went the extra mile to make sure my truck was running like brand new. I appreciate it do much. make sure my truck was running like brand new. I appreciate it do much. More

Jim was friendly and explained what repair needed to be done and gave me an accurate price and time estimate for the work to be done. Everything was done quickly and correctly. done and gave me an accurate price and time estimate for the work to be done. Everything was done quickly and correctly. More

I have been going to this service department since I bought my car in 2010. Every time I go in to have my Jeep serviced I am greated and explained what needs to be done. All of the employees are wonderf bought my car in 2010. Every time I go in to have my Jeep serviced I am greated and explained what needs to be done. All of the employees are wonderful. I have never left the service center unhappy. More

Having been a semi-new certified Jeep Compass owner; my prior experience was all Ford. I have to admit that the level of service at this center is optimum. My spouse who is a long time Jeep owner deals wit prior experience was all Ford. I have to admit that the level of service at this center is optimum. My spouse who is a long time Jeep owner deals with East Hills Jeep which is closer to me. But it was the entire experience from the sales to the personalized professional Mr. Ingrassia and his team has given me. I am in a service industry for over 19 years, and know when that customer service is poor and lackluster. That is not the case here. On this particular occasion I had to unexpectedly bring my car in because the lift gate would not stay up, the timing could not be worse. I had a business function and would not be available to wait for my car to be serviced. It was Jim that had the brilliant idea to get a loaner and they would take my cell phone and contact me when the work was done. True to his word he did that and more. The car was serviced, cleaned, and ready to go. I love this man. This experience has been in a word SUPERB. Thank you. Tanya Patterson-Stanley, M.P.A. Assistant Director of Financial Aid Office: 516.686.7415 Fax: 516.686.7764 Office Hours 8:30 – 4:30 NYIT College of Osteopathic Medicine Northern Boulevard – Serota Room 205 P.O. Box 8000 Old Westbury, NY 11568-8000 Education is the ability to listen to almost anything without losing your temper or your self-confidence. Positive thinking evokes more energy, more initiative and more happiness. "The happiest of people don't necessarily have the best of everything they just make the most of everything that comes along their way.” More

Jim was so great. Excellent costumer service. Really took care of my car and was so easy and approachable. My car was ready ahead of schedule. I would go back to Jim for any of my Jeep service needs. took care of my car and was so easy and approachable. My car was ready ahead of schedule. I would go back to Jim for any of my Jeep service needs. More

I am often bringing my vehicle in for service. However, every time I speak with Jim he is extremely rude and disregards my problems. When I try to speak with him he speaks over me and does not let me, the every time I speak with Jim he is extremely rude and disregards my problems. When I try to speak with him he speaks over me and does not let me, the customer, even get to explain myself. His customer service skills need to be improved. I am always leaving this place extremely disappointed and regretful for doing business with them. More

The Service Department at Town & Country Jeep Chrysler Dodge, Levittown, New York, is second to none. Mr. Jim Ingrassia, their Service Consultant, is a superb representative of Town and Country. Chrysler Dodge, Levittown, New York, is second to none. Mr. Jim Ingrassia, their Service Consultant, is a superb representative of Town and Country. Mr. Ingrassia is knowledgeable, personable, helpful and trustworthy. At present, we are a two-Jeep family. However, when my next child is ready to drive, we will purchase/service her car at Town and Country, a dealership we trust. I would be remiss if I didn't commend the Service Department's Ms. Peggy Kerrigan. Peggy is the consummate professional; and like Jim, she is a first-class representative of Town & Country. More