Town & Country Jeep Chrysler Dodge - Service Center

I brought my wife’s 2007 Pacifica to Town & Country Jeep Dealer because there was an issue with the messaging system. Something that sounded very simple turned out to be a very complicated to resolve. Jeep Dealer because there was an issue with the messaging system. Something that sounded very simple turned out to be a very complicated to resolve. This is when I met Jim Ingrassia, the Service Consultant. Jim was very professional, courteous and determined to get to the resolve. It took about 2 weeks but he went above and beyond to keep me informed of the many challenges that he encountered. I can’t say enough about Jim and his customer service outlook. More

FROM THE FIRST TIME I WENT FOR SERVICE FOR MY 2014 JEEP GRAND CHEROKEE JIM INGRASSIA FRIENDLY HE TOOK CARE OF ME HE TOOK TIME WITH ME ANSWER ALL MY QUESTION JIM IS VERY PROFESSIONAL HE GETS THE JOB D GRAND CHEROKEE JIM INGRASSIA FRIENDLY HE TOOK CARE OF ME HE TOOK TIME WITH ME ANSWER ALL MY QUESTION JIM IS VERY PROFESSIONAL HE GETS THE JOB DONE HE IS A GREAT ASSET TO THIS DEALER SHIP AND PEGGY SHE LOVELY TOO THEY MAKE BRINGING MY TRUCK IN FOR SERVICE A JOY More

I bought my Jeep Liberty from this Dealer. They are very professional. I did not know that their service is excellent. Jim Ingrassia is the Service Consultant and is a friendly person but also has all the professional. I did not know that their service is excellent. Jim Ingrassia is the Service Consultant and is a friendly person but also has all the knowledge needed for whatever service you ask for. In one occasion the service was going to take more than one day because I wanted some bumper protectors ( metal ones ) for the front and the back of the car. They did not get them right away and they lended me a new car until the service was done. I would recommend it with no hesitasion. More

Extremely happy with service. Jim ingrassia was extremely courteous and went above and beyond to ensure our satisfaction. His knowledge of the product was superior and made sure all parts were ord extremely courteous and went above and beyond to ensure our satisfaction. His knowledge of the product was superior and made sure all parts were ordered in a timely manner. He kept us informed of the work in progress with timely updates. He made sure all work was completed by the promised date. Outstanding!!! More

Every time I bring my Jeep commander in for service Jim is great, very attentive, always friendly and helpful. fast service I feel very confident bring my car there. is great, very attentive, always friendly and helpful. fast service I feel very confident bring my car there. More

This dealer offers the very best service with total customer care at the best possible prices! Jim Ingrassia treats everyone with great attention and consideration!! customer care at the best possible prices! Jim Ingrassia treats everyone with great attention and consideration!! More

My Chrysler 300 is always well taken care of by Jim Ingrassia. He is knowledgeable, friendly and does not try to sell you a product or service your car doesn't need. Jim actually makes servicing my veh Ingrassia. He is knowledgeable, friendly and does not try to sell you a product or service your car doesn't need. Jim actually makes servicing my vehicle a pleasurable experience. More

I WOULD JUST LIKE TO SAY THE LEVEL OF SERVICE JIM PROVIDED TO ME WAS WELL BEYOND MY EXPECTATIONS!!! I OWN 3 VEHICLES INCLUDING A MERCEDES AND AN AUDI AND JIM SHOULD TEACH A CLASS TO THOSE GUYS ON HO PROVIDED TO ME WAS WELL BEYOND MY EXPECTATIONS!!! I OWN 3 VEHICLES INCLUDING A MERCEDES AND AN AUDI AND JIM SHOULD TEACH A CLASS TO THOSE GUYS ON HOW TO TREAT A CUSTOMER-FROM BEGINNING TO END JIM KEPT ME INFORMED OF WHAT NEEDED TO BE DONE ON MY VEHICLE-DID EXACTLY WHAT HE SAID AND AT THE END WAS A FEW DOLLARS CHEAPER THAN HE TOLD ME-HE HAD MY VEHICLE CLEANED AND TEST DROVE IT TO MAKE SURE MY VEHICLE WAS SAFE. I HAVE DEALT WITH JIM MANY TIMES AND EACH AND EVERY TIME HE IS A PROFESSIONAL AND HE DOES NOT ONLY TREAT ME THIS WAY-I SEE IT WITH OTHER CUSTOMERS AND WHATS AMAZING IS HE REMEMBERS EVERYONE'S NAME--JIM IS TRUELY AN ASSET TO TOWN AND COUNTRY AND I WILL CONTINUE TO BRING MY VEHICLE THERE AND WHEN MY DAUGHTER GRADUATES THIS YEAR I WILL BE BUYING HER A CAR FROM TOWN AND COUNTRY BECAUSE OF JIM--HE SHOULD BE COMMENDED BECAUSE I FEEL PEOPLE LIKE JIM ARE RARE!!!!! THANK YOU FOR A GREAT JOB. More

I purchsed my vehicle new from the Dealership in November 2008. I have since changed the location of my employment and getting to the dealer was not always convienient. I was having some mechanical issues th 2008. I have since changed the location of my employment and getting to the dealer was not always convienient. I was having some mechanical issues that i just wanted a Jeep certified mechanic to look into. Also, I had purchsed an extended warranty and was hoping some of the repair would be covered under my policy and wanted to give the dealership the opportunity for my business. I was able to get a loaner vehicle which proved to be priceless since parts needed to be ordered and the job would take a few days to complete. After getting the vehicle back, I noticed one of the items I requested did not get completed. When I called the dealer to explain I was greeted with an apology (not Jim ingrassia's fault) and assurance that it would be resolved without question. Everything that was promised was completed from start to finish to my full expectation. This includes the courtesy and pleasantness of Peggy, Jim Ingrassia, and I beleive Mark was the mechanic that did all the work. When I returned for the repair that was overlooked, I was due for an oil change, and rather than just get the service done, I was offered a package of 4 oil changes for one price. I did not hesitate to purchase the package deal and attribute this to the service and attention I received during my visit. Jim Koenig More

Jim was not only understanding to my situation, but his constant communication was very helpful. He was very thorough and made sure the problem was solved completely before returning the car to me. I have constant communication was very helpful. He was very thorough and made sure the problem was solved completely before returning the car to me. I have dealt with BMW, Mercedes and Audi, and so far Jim has provided my with the best service i've ever experienced on my jeep srt8. More