
Town & Country Ford
Evansville, IN
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Worst Experience of My Life! My family has bought a few cars from here, however I have had multiple horrendous experiences at this dealership so I wanted to post a review to save My family has bought a few cars from here, however I have had multiple horrendous experiences at this dealership so I wanted to post a review to save someone else from the same fate. The first time I went in to look at Fords, I asked for a specific salesman who was obviously busy with another customer. Instead of having some decency and saying "Hey, I'd love to show you some cars could you come back in an hour?" he left me sitting in their lobby for over an hour. Obviously I left, and had managers chasing my car begging me to stay and saying he'd just be "one more minute". I left that day and for some reason I was an absolute idiot and came back again. When I came back again, I actually had a good experience with the salesman (Matt Hatcher) and I ended up buying a used 2014 Ford Focus. That was when the huge issues started. The financing guy Mr. Oldham lied to my face and said I could purchase an extended warranty that would even cover tires. Well, I had a blown tire on the side of the road and no matter how many times I called the VERY rude receptionist let me know that she had left him my message and he would get back with me. My warranty does not and never did include tires, and Mr. Oldham never found the time to return my call. In addition to that, the car has had an issue with the battery and it's connection to the car's computer since almost the day after I bought it. I continued to take my car in every time I had an issue to the shop, where they would tell me every time that they did a diagnostic check and it came back saying my car was completely fine. My car was obviously not completely fine, and I think if they even bothered to take two seconds to look under the hood, they would've been able to see that. I attached two videos to this review so you can see the car that is "completely fine". Now, I moved away from Evansville so my Focus is sitting completely dead at the Ford dealership in the town I live in now. I'm relying on their kindness, and the extended warranty through a third party (NOT through Ford), and hoping that they can finally figure out what's wrong with this car. I will never buy another Ford, and I wouldn't even THINK about buying a car from Town and Country. Save yourself the trouble, and drive a little bit away from Evansville to look at Fords at a dealership where they know how to answer the phone and have just a shred of human decency. Screwing someone over to make your goals and get your commission check is a horrible way to run a business. More
Tired of run around The whole experience was awful: felt like it was all lies and they took advantage of me. Come to find out they sold me a vehicle knowing it was wrec The whole experience was awful: felt like it was all lies and they took advantage of me. Come to find out they sold me a vehicle knowing it was wrecked and did not disclose it to me even tho I asked multiple times. I was told it was just an awesome sturdy vehicle. Lies and more lies More
Not happy I haven't had a problem with my car til I brought it in to have some recalls taken care of. Now my heater kicks on and off and I've been getting alert I haven't had a problem with my car til I brought it in to have some recalls taken care of. Now my heater kicks on and off and I've been getting alerts from my. navigation, etc. when they worked on my car it took several days and they didn't give me a loaner so I was stuck without a vehicle. I've never had a dealership do that to me before. More
Awesome Experience!! I recently bought a new 2015 Escape at Town & Country Ford in Evansville, IN. I had such a great experience buying my first car and was very impressed I recently bought a new 2015 Escape at Town & Country Ford in Evansville, IN. I had such a great experience buying my first car and was very impressed with the service I received. When I walked into the car dealership, I was immediately greeted with a warm welcome by Mike Smith. The sales person, Nick Byers, really took the time to understand my needs and find the perfect car for me. They allowed me to test drive numerous cars and answered all my questions about being a first time car buyer. Despite it being late at night, they were determined to meet my needs. Every person I spoke with went above and beyond to make sure I had a great experience. The entire process ran very smoothly and was extremely fast. Nick Byers introduced me to a service writer in the service department whom was very friendly and helpful as well. I look forward to getting my car serviced at Town & Country Ford! Debbie Faulk was also extremely helpful in teaching me how to work the SYNC touch screen system and explaining other features about my new car. I would highly recommend using Town & Country Ford for all your vehicle needs. I will most definitely continue to shop at Town & Country Ford in the future! More
Thanks for doing such a great job Thanks Derek for making sure the purchase of my new F-250 so went perfect. All your staff was great. Nice meeting everyone. Let's do another deal. DT Thanks Derek for making sure the purchase of my new F-250 so went perfect. All your staff was great. Nice meeting everyone. Let's do another deal. DT More
Great service Seth provided great, quality service while I was searching for a vehicle. He went above and beyond my expectations to find me the perfect car!! Seth provided great, quality service while I was searching for a vehicle. He went above and beyond my expectations to find me the perfect car!! More
Great first car buying experience I bought my first car on my own from John McGraw and Town and Country Ford. I was needing a good dependable used car and John McGraw found it for me! I bought my first car on my own from John McGraw and Town and Country Ford. I was needing a good dependable used car and John McGraw found it for me! Also in the price range I needed. John was so easy to deal with. I would definitely recommend John McGraw and Town and Country. More
Loved my new car! Thank you for helping me to get my first brand new car! John McGraw was excellent at helping me pick out the perfect car!! I love my new Fusion. Thank Thank you for helping me to get my first brand new car! John McGraw was excellent at helping me pick out the perfect car!! I love my new Fusion. Thanks for the great service! More
excellent customer service Genuine person with great hospitality he made my trip to the country store very rewarding and will purchase again from him in the near future!!! Genuine person with great hospitality he made my trip to the country store very rewarding and will purchase again from him in the near future!!! More
NEW SALES Seth Bell did an amazing job. He was polite and had accurate figures. The process was fast and I would highly recommend him for your next vehicle purc Seth Bell did an amazing job. He was polite and had accurate figures. The process was fast and I would highly recommend him for your next vehicle purchase! More