Town & Country Ford

Excellent, courteous, knowledgeable staff! Highly recommend!!! I’m extremely satisfied with my purchase. Great experience. Highly recommend!!! I’m extremely satisfied with my purchase. Great experience. More

Shockingly bad. I went last night and talked w new guy Donovan and the Sales Manager. I told them specifically what I wanted. They were very helpful and gave me a pr I went last night and talked w new guy Donovan and the Sales Manager. I told them specifically what I wanted. They were very helpful and gave me a price of $62k for a vehicle and $40k for my trade in. It was closing time so I said write up the deal and send it to me in the morning. They came back, in writing, with $68k and $35k trade-in. NOTHING like the verbal offer from the previous night. I repeatedly asked for the sales managers name and have been completely ignored all day by Donovan. Terrible business practice. Basic lack of ethics. Buy Ford’s elsewhere. More

I purchased a used Raptor on February 28/2023 Tried to transfer my plates twice and was told title had not been transferred to my name. I called the dealership and had to leave a message for the title transfer my plates twice and was told title had not been transferred to my name. I called the dealership and had to leave a message for the title clerk. She called back later and told me they had tried twice now to get a lost title from the auction house. The answer was we will send you a dealer plate to drive on until we get this straightened out. My question to that is if they had already tried in January to get a lost title and could not, why would they have it on the lot to sell? More

Thanks for everything Cory. It was a great experience working with the dealership. Easy to make agreeable terms. It was a great experience working with the dealership. Easy to make agreeable terms. More

Town and cCountry Ford of Evanville was the best dealership I've ever had the chance to work with. Made buying a new truck easier than ever. dealership I've ever had the chance to work with. Made buying a new truck easier than ever. More

I had a wonderful experience working with Deon'Tae and Bobby on the purchase of my new Ford Escape!! Bobby on the purchase of my new Ford Escape!! More

People often mention All job 45 f150 24 check 21 recall 15 +6 Sort by Most relevant Newest Highest Lowest Patrick Linderman Patrick Linderman 1 mention All job 45 f150 24 check 21 recall 15 +6 Sort by Most relevant Newest Highest Lowest Patrick Linderman Patrick Linderman 1 review a minute agoNEW-Edit Worst experience of my life. I had met with a dealer here in April 2022. I put down $500 to be on a list to get a Ford Maverick XLT 2022. He told me to check my emails regularly because if I did not check the email, I would lose my $500 within a week if I did not respond. I emailed him 5 times, never once got a response. Just checking in. I did ask for a response to make sure I had the right email. I then called him 3 times. Twice I was able to talk with him. He stated each time he would get back to me that afternoon. Neither time he called me back. The 4th time I called I chose to speak with someone else there at customer service. That person told me that open ordering of the vehicle had ended the night before. So, I will NOT get my vehicle, even though I made numerous contacts over the 5 month period and had put down $500. I had not been excited about a vehicle in 30 years. I committed $500 to "ensure" I could get a vehicle. I did my part to communicate, THEY DID NOTHING to communicate. I am now out a vehicle. Me and my family will never buy from Ford again. This format does not give me the option for ZERO STARS, but that is what I would rate it. 9/26/22 So, I am editing my review to add to what I have already written. More has happened. When I called to get my check back and to get my paperwork back that I filled out, he (General Manger)went on to tell me he had tried to call me after I spoke with their Customer relations person. He states my voice message was full. He made no other attempt to contact me, such as texting, calling again an hour later, or emailing me. They were aware how upset I was about everything above, yet that was their effort now to reach me. Pitiful. He now states that the Order Banks were still open when he called, even though the Customer Relations person consulted with him earlier and I was told they were actually closed. He additionally told me that I would have had to come into the dealership to order it, even though they had told me before that I would not have to do that and could have me sign things through email/fax and we went through trying to order a vehicle on the first call and it didnt go through. Regardless, I was Number 2 on their list for ordering, but they did not contact me before or during the ordering window was open and I happened to call them on the day after. They continued to put the blame on me. He told me there were 40 people in their dealership ordering vehicles. I was NUmber 2! How did I not get contacted. The General Manager said he did try to call me, as I said a few lines above, but it was on day 5 of a 4 day window to order. Again, I was told I could not order anymore, it had closed. I then contacted Ford.Com, the actual company, and they verified that the window was closed and that no one could order anymore. So, either the manager or Ford.com is lying to me. I am putting my money on the manager. Then the manager had the audacity to see if I would buy a used Maverick they have coming in. I asked if the used Maverick would cost less than a new one, and he stated no, it would be more. Oh my God..... Such audacity. They failed on so many levels. I am appalled. I am out a truck. Now, I ask the manager for my paperwork on file and my check back. I ask him to mail it to me. He asks why I would need the paperwork. I tell him I didn't want them to have anything in my file and that I would like to have it. He then states he has shredded my paperwork. Why he did not ask me that before? I don't know. I am guessing to get rid of the evidence of how they treated me. Smooth on their part of course. He still has the check, and he will mail that to me, but didn't have any other paperwork on me. How convenient. Appalled. Hurt. Feeling small. Big company just ran all over me with their incompetence!. TYVM So, I see on their website you can now contact them to reserve a new Ford Lightning. OMG! DO NOT CALL TO RESERVE THE VEHICLE! THEY DO NOT HONOR THE RESERVATION! THEY DID NOT HONOR IT WITH ME! More

Overpriced. Truck was not cleaned properly truck bed soiled with dried concrete dust. Running boards had paint Missing in spots. Should have been immaculate ba Truck was not cleaned properly truck bed soiled with dried concrete dust. Running boards had paint Missing in spots. Should have been immaculate based on sales price. More

i would say never buy a car from them. they are good in misguidance and misrepresentation. they are best in making fool. they are good in misguidance and misrepresentation. they are best in making fool. More

The dealer itself made buying process easy by allowing me to drive from the lot with a brand new vehicle an giving a decent trade valve of a car that had not been showed but took me at my word on the conditi to drive from the lot with a brand new vehicle an giving a decent trade valve of a car that had not been showed but took me at my word on the conditions an aftermarket merchandise trade in was dressed out with to put down as Equity on New Purchase. More