Tower Ford

This negative review goes out specifically to sales manager, Chuck Day. If I could give him 0 stars, I absolutely would. One of the absolute worst customer service I’ve ever witnessed. I came in with manager, Chuck Day. If I could give him 0 stars, I absolutely would. One of the absolute worst customer service I’ve ever witnessed. I came in with a friend to inquire if they would be interested in purchasing my car. He then asked what price we were thinking of and as soon as we said a price based on other offers we had received from the other dealerships in town, Chuck immediately told us how ridiculous our price is and started getting very defensive while telling us about why he wouldn’t pay such a price. He then went on to compare my car to a base trim rental car and tried to justify the price this way. We attempted to calmly explain our justification of our asking price (private car, newer year, highest trim, low miles, no damages, one owner vehicle), but instead of listening, he became very agitated and raised his voice at us, not even letting us speak. He did this all while not even gathering a single piece of information on the vehicle other than its year and model, not even so much as the VIN to look up its value. It is completely understandable to not agree on prices and turn us away, but there is absolutely no reason for someone, especially a manager, to be acting so aggressively and so unprofessionally towards customers. Do better, Chuck Day. More

Always do an excellent job we always bring our car for service at this shop service at this shop More

Service people always nice, accurate, and helpful. They keep me up to date on status of my vehicle, etc . They keep me up to date on status of my vehicle, etc . More

I have all my vehicles serviced and worked on at Towers I have always had them treat me right and I really appreciate that. Thank you again for getting me in so fast and out the door just as fast good work a have always had them treat me right and I really appreciate that. Thank you again for getting me in so fast and out the door just as fast good work as usual More

Jim was amazing! he was able to schedule our company truck for service right away. and out check out he continued to be amazing he was able to schedule our company truck for service right away. and out check out he continued to be amazing More

I traveled from Florence because Tower accepts FordPass. Not disappointed. Excellent Service - prompt and efficient. Friendly service reps. Recommended. Not disappointed. Excellent Service - prompt and efficient. Friendly service reps. Recommended. More

I don't like leaving bed reviews. I went to have my transmission recall done. When i left, a service engine light was on in my escape. I went back in and the gentlemen that did my I went to have my transmission recall done. When i left, a service engine light was on in my escape. I went back in and the gentlemen that did my repairs came back with me, he had left the air hose unattached. He plugged it in, the light didn't turn off. Upon plugging into my computer port, neither of the Tower Ford readers would work. He told me to make an appointment. This was Friday. He never called to make the appointment, I had to call back and make the appointment. I went to my regular mechanic, his machine read it, Austin with Pete's Collision in Myrtle Point. He looked under my hood and found that one of the bolts wasn't tightened down, he tightened it. More

Easy to make appt, prompt and timely service. The service dept reps are friendly and helpful. The service dept reps are friendly and helpful. More

Best Ford vehicle I’ve purchased in the last 4 years! I would recommend Tower Ford over Lithia Ford of Roseburg any day of the week. I would recommend Tower Ford over Lithia Ford of Roseburg any day of the week. More

My experience with Tower Ford was exceptional. The people at Tower Ford helped me every step of the way, making the entire process a pleasure. The people at Tower Ford helped me every step of the way, making the entire process a pleasure. More