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Towbin Kia
Henderson, NV
2,255 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,255 reviews
September 02, 2021
With the limited car inventory in today's market, I was quickly becoming discouraged in purchasing a new vehicle. I was expecting the routine engagement of coming down to our location dialog but was surpri quickly becoming discouraged in purchasing a new vehicle. I was expecting the routine engagement of coming down to our location dialog but was surprised to feel NO conversational yanking whatsoever! My salesperson Brittany was informative and honest and kept in touch a few times a week until I felt it was the right time. I was pleasantly surprised by her persistence in working with her staff in getting me the best deal and into the car I really wanted. Yes, I was recommended Towbin to anyone looking for a new or newer vehicle. Thanks More
by Pj_acosta
Verified CustomerEmployees Worked With
Brittany Mendez
September 02, 2021
I wish I could rate it with minus 5 stars but unfortunately I don’t have that option. Terrible experience will not do any business with them in my life. Bought the car they forgot to put my p unfortunately I don’t have that option. Terrible experience will not do any business with them in my life. Bought the car they forgot to put my placard on , I had to come back halfway once I realized that. Than they asked me to come to bring them a proof of social security and I had to come all the way (30 minutes drive each direction) to bring to them a week after purchase . Than I went on vacation and received 3 calls per day about a document I need to sign , I told the guy I’m on vacation and that I won’t be in town till the next week. They kept call me everyday at least 3 times , asking for it and I told them I’m in the middle of nowhere on vacation if you want me to sign it so urgent send me it via DocuSign since I have nowhere to print it and sign it physically, they said they don’t have it I told them no problem I will take care of that when I’m back in Vegas . 2 hours later got another call and they kept bugging me forever. Came back to Vegas , they salesperson came to me with the paper and I signed it. 2 days later I received an official mail stating they want their car back since they fail to give me a loan (Credit score 780) . I tried to get ahold on the financial managers all of them wasn’t available. Try to call my salesperson he didn’t answer. So I went again to the dealership and they said just sign this paper and you’ll be all set. I told them that the guy came to me and I signed it , they said they have never received this document signed and that they don’t have it. Since I was already at the dealership I was asking about the greenslip , which isn’t ready so I will have to travel for the third time to the dealership. They know how to sell amazingly , but the paperwork and the process it’s just terrible , it ruined my fun of getting my stinger. I put over 200 miles just on the drive to this dealership for things they should’ve ask for before signing on the deal. This is not how you operate a business. *Update - Issue was resolved with their customer relations Dept. More
by Avihaibaron2
Employees Worked With
Kendale Walker
September 02, 2021
Fast reliable service. They completed a recall on my Kia. They were able to fix it and even wash my car. I love the service and they are extremely genuinely polite. Thank you! They were able to fix it and even wash my car. I love the service and they are extremely genuinely polite. Thank you! More
by Krystal Browne
Employees Worked With
Joe Defalco
September 02, 2021
Kia service fixed my, problem fast. I,am so thankful to them. They don't mess around. I, will not go anywhere else. And they are very helpful with warranty questions. them. They don't mess around. I, will not go anywhere else. And they are very helpful with warranty questions. More
by ALACY3
Employees Worked With
Ed Rocawich, Joe Defalco
September 02, 2021
I came on time for may scheduled appointment. Joe Defalco promptly took care of the paperwork and told that it may take a day or two. A couple of hours later he called and said the the car was fixed and read promptly took care of the paperwork and told that it may take a day or two. A couple of hours later he called and said the the car was fixed and ready for pickup. More
by wiesiekp
Employees Worked With
Joe Defalco
September 01, 2021
This was my first time at this dealership since moving to NV from CA, they were courteous and quick. I waited at the dealership, it was a comfortable and clean setting. NV from CA, they were courteous and quick. I waited at the dealership, it was a comfortable and clean setting. More
by kcm217
Employees Worked With
Joe Defalco
September 01, 2021
Both Mike, the Floor Mgr, and James, the Finance Mgr, were fantastic. I wouldn't have been able to get my car without them. Thank you again for all your help! were fantastic. I wouldn't have been able to get my car without them. Thank you again for all your help! More
by dkbpurple
Employees Worked With
Mike Eriksen 5 stars, James Barnett
September 01, 2021
Great dealership, friendly, courteous and helpful. Nice waiting area if you stay. Quick service, they will even wash your car. I would definitely recommend them. waiting area if you stay. Quick service, they will even wash your car. I would definitely recommend them. More
by whaynes
Employees Worked With
Ed Rocawich
August 31, 2021
Very friendly, attentive staff. Waiting area was comfortable. I appreciated the concern for health and safety. Car was done in the estimated time. Definitely a pleasure to work with. comfortable. I appreciated the concern for health and safety. Car was done in the estimated time. Definitely a pleasure to work with. More
by NICOLE.PARDNER
Employees Worked With
Joe Defalco
