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Towbin Kia
Henderson, NV
2,253 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,253 reviews
July 20, 2021
Service department is great. Sales personal up front are very atentive and willing to please the buyer. This was my second time that I purchased a car from this dealership. very atentive and willing to please the buyer. This was my second time that I purchased a car from this dealership. More
by Norberto
Verified CustomerEmployees Worked With
Peter Gonzales, Rameen Kashanikhah
July 20, 2021
Staff were friendly and helpful. Service Dept. was very busy. (i.e: Even though they were aware I was waiting for my car to be serviced, I was there for 5-1/2 hours. It would've been nice to have been offe busy. (i.e: Even though they were aware I was waiting for my car to be serviced, I was there for 5-1/2 hours. It would've been nice to have been offered a "loaner car." More
by babsgoyo
Employees Worked With
Ed Rocawich
July 19, 2021
Staff is very knowledgeable and friendly fast always continue doing my business there I enjoy this dealership very much I would recommend this dealership to everyone continue doing my business there I enjoy this dealership very much I would recommend this dealership to everyone More
by DONOTGET
Employees Worked With
Ed Rocawich, Joe Defalco, Bobby Doyle
July 19, 2021
They did a great job on my brakes, and the price was better than I thought it would be. They got me in same day, but told me up front it wouldn’t be ready until the next day because it was a same day ea better than I thought it would be. They got me in same day, but told me up front it wouldn’t be ready until the next day because it was a same day early morning drop off. It was ready the next day a little after 12pm, which was perfect. More
by jays.clyde
Employees Worked With
Peter, Ed Rocawich, Joe Defalco, Bobby Doyle
July 18, 2021
Very friendly staff and very professional.I was so Very friendly staff and very professional. I was so pleased with Uriel, he went above and beyond to accommodate our needs and was extra helpful. He Very friendly staff and very professional. I was so pleased with Uriel, he went above and beyond to accommodate our needs and was extra helpful. He brought us home while we waited for financing and also to bring me my phone I had left behind. Great salesman! More
by HINTON4PLUS1
Employees Worked With
Uriel Jimenez
July 17, 2021
We had an issue with our trunk latch and they worked us in and fixed it up very quickly. Saved our vacation!!!! Very thankful for their help!!! in and fixed it up very quickly. Saved our vacation!!!! Very thankful for their help!!! More
by CORASUEJOHNSON
Employees Worked With
Joe Defalco
July 17, 2021
When I brought my car in for service on June 8th Ed Rocawich ignored me, Bobby Doyle was very helpful. After one week of never answering phone calls nor messages, I was finally told that the part my ca Rocawich ignored me, Bobby Doyle was very helpful. After one week of never answering phone calls nor messages, I was finally told that the part my car needed was no longer available and they could not fix the problem and that I should try Nevada Pick A Part to find the part. I went to the internet, searched several parts suppliers through out the country, and found a supplier that rebuilds the part, a Body Control Module. I called Towbin Kia and asked that if I supply the part, would they install it. YES! One week later I received the part from Jacksonville, Florida, and brought it to Ed in Service. I then called Bobby Doyle, Ed Rochawich, and Service every day for the next 10 days and no one answers their phone. I left messages with everyone, and no one calls you back. I was calling to get a status on my repair, I got nothing. I drove down to Kia twice to talk with service about the status. Finally on July 13, I received a call that my car was done. They did not need the part I obtained from Florida, they removed the old part and put it back in, everything works. After having my car over a month, one gratifying thing took place. I was told there was no charge for what had happened. Your Service department does not answer the phone, nor due they return phone messages. I have purchased two vehicles in the past, but will never again. I'm done with Towbin. More
by Pmomike
Employees Worked With
Ed Rocawich, Bobby Doyle
July 17, 2021
From the moment we walked in the door till the moment our service was finished, it was a wonderful experience. Bobby Doyle was not only a professional in listening to exactly what we needed to be done wi service was finished, it was a wonderful experience. Bobby Doyle was not only a professional in listening to exactly what we needed to be done with our vehicle. He was also cordial and completely accommodating. I have never experienced such personalized and respectful service at a dealership. When going over our service needed, he noticed that our catalytic converter had been recalled. He not only ordered us a new one, he also set up an appointment at our earliest convenience to have it replaced at no cost to us. He was an absolute, 100% pleasure to work with and I look forward that kind of service in the future. Ask for the service, we went in originally to have our transmission fluid removed and replaced as it had been a while. After the car was returned to us, we noticed that it began bucking as a changed gears. It is still doing that now. We are not sure if it is due to the transmission fluid change or if it just coincidence that we happened at the same time. But we I have never experienced our car acting like this in the nine years we have had it. Other than that, the service Towbin Kia is impeccable. And I would highly recommend it to any other Kia owners or individuals interested in purchasing a car. More
by Jessica
Employees Worked With
Bobby Doyle
July 16, 2021
From the time of arrival to the purchase of my new car Barbara was incredible! She had the cars ready for test drives and once one was selected she made sure all was taken care of before leaving the lot Barbara was incredible! She had the cars ready for test drives and once one was selected she made sure all was taken care of before leaving the lot in my new Niro!! More
by XGSAJ702
Employees Worked With
Barbara Flowers
