Toothman Ford

I am appalled and beyond disbelief that toothman ford sold me a truck on March 18, 2022 and has yet to process my registration and plate. Tyler, the sale representative guaranteed me before closing on th sold me a truck on March 18, 2022 and has yet to process my registration and plate. Tyler, the sale representative guaranteed me before closing on the deal that toothman would process my registration without any issues. After talking to the title clerk Tiffany, she informed me that the mv41 document was submitted to a 3rd party entity but did not know when I might receive my registration and plate. I have called her several times since the purchase of the vehicle and receive the same response, "The company the dealer uses for registration and plates does not give her a timetable on when the customer will receive the items." My temporary registration ends on 6-18-22. And every day afterwards toothman will reimburse me for a rental car, pain and suffering, and loss of wages. I will also reach out to the headquarters of Ford to file a complaint about toothman's business practices, ethics, customer service, professionalism, and dishonesty. Had I known that when you buy a vehicle in good faith and the dealership fails to deliver on it's promise I would never purchased the vehicle. Whomever reads this message be wise and walk away from the purchase if it does not feel right. Roland Woods More

If I could give zero stars I would. This is the worst dealership I have ever dealt with. You talk about rude all the way up to the sales manager. Have you ever had cash in hand to buy t This is the worst dealership I have ever dealt with. You talk about rude all the way up to the sales manager. Have you ever had cash in hand to buy the truck only to not get waited on and the truck be sold out from under you? Well that’s how we were treated. They had the truck my husband wanted and we called 3 times. No one ever called us back. We purchased the truck online only to be told there was already a deal on this truck. So beware of getting treated like dirt! Run! More

I always receive prompt, excellent, and courteous service for my vehicle at Toothman Ford in Grafton. for my vehicle at Toothman Ford in Grafton. More

They didn’t want to sell me the car because they wanted it all in cash, but still ran my credit. it all in cash, but still ran my credit. More

Fast service at a reasonable price. Mechanic was very professional! Area was very clean and felt well taken care of professional! Area was very clean and felt well taken care of More

most unprofessional, lying, crooked dealer ship I have ever encountered. I had spoke with toothman sales a few times over almost two weeks. They called and sent many text requesting for us to make an appo ever encountered. I had spoke with toothman sales a few times over almost two weeks. They called and sent many text requesting for us to make an appointment so finally we had a day off. I called October 5th around 3:30pm made our appointment for October 6th at 9:15am to look at a 2017 V6 mustang stock #A7810B priced at 17,000. drove almost 3hrs to get there. We test drove the car and then they come with the paper work. It was much higher then expected. I was told the price was 17995.00 and when I told them no it wasn't that it was priced for 17000. the sale manager said no it wasn't argued the price and I showed him a screen shot from the listing he said prices change with the market, I tried to explain I didn't really care bc I had made an appointment to see a car priced at 17k and after I got there the price magically changes and then pretty much told I was lying bc they asked for proof of the car ever being listed for 17k and wanted to know who I scheduled my appointment with. I had researched this car for nearly 2 weeks on cargurus and on toothman ford dealership always at the same price at 17K. In the end we did not buy the car. I said what I needed to say to the sales manager and we left. I've contacted the BBB but was told unfortunately they most likely have a disclaimer protecting them and nothing could be done. I'm just very disappointed on how my family was treated and BAITED by advertising a lower price and then changing once we were on the lot ready to buy. I cant give a ratting to the employees bc they are not listed. we worked with Todd ? and whoever the sales manager is that was a complete jerk!! More

Always get great service at this dealership. Mechanic does excellent work on my Escape and also my previous Edge. Thankful to have a reliable and efficient place to get work done. does excellent work on my Escape and also my previous Edge. Thankful to have a reliable and efficient place to get work done. More

Toothman Ford in Grafton is absolutely amazing. I was in a rough situation and they were nothing short of understanding, helpful and knowledgeable about their vehicles. They truly put the customer first and a rough situation and they were nothing short of understanding, helpful and knowledgeable about their vehicles. They truly put the customer first and their customer service was beyond phenomenal. They really made me feel like they cared about me like family. Would 1000% go to again for future vehicle needs. More

Great customer service. Everyone is knowledgeable and friendly! Minimal wait time from start to finish! Extremely impressed with all aspects of this dealership!! Very Happy!! friendly! Minimal wait time from start to finish! Extremely impressed with all aspects of this dealership!! Very Happy!! More

A BIG THANK YOU goes to JR and his team for having my A BIG THANK YOU goes to JR and his team for having my brand new 2021 Jeep Grand Cherokee transported from his dealership in Floyd, Virginia to grafto A BIG THANK YOU goes to JR and his team for having my brand new 2021 Jeep Grand Cherokee transported from his dealership in Floyd, Virginia to grafton! More