Tooele Motor Company

Absolutely No Cmmunication I had multiple conversations with 2 members of the service department about a specific issue I had with my Chevrolet Truck. In those conversations, it I had multiple conversations with 2 members of the service department about a specific issue I had with my Chevrolet Truck. In those conversations, it was displayed to me that there was a very good level of understand what the issue was. The Service Department Manager gave me his advice, in which I followed. I had even told him that a third party had given me a couple more tips to fix my issue. And even those were understood. So I agreed to place my truck in the hands of this person. After spending a heavy penny, and only waiting a few short days for the service, I drove my truck away. Only for it to break down with the same issue I had originally needed fixed in the middle of the highway at 4 o'clock in the morning. I had hopes that because it was less then 24 hours since it was released to me, that the people at Performance could help yet again. They did not. Reviewing the receipt, I found that nothing that the Service Department Manager and I had talked about prior was even performed. Save a diagnostic test. I was told that what was talked about in the phone calls was (1) not written down, or discussed with anyone else in the Service Department, (2) pertaining to the fix, it was "my words against his" (Service Department Manager & Tech). I asked for a very specific operation done to the vehicle. The manager stated that it could be done, and would be done. Nothing that I asked for was performed or even considered. There is a huge gap in the communication between the management and staff of Performance. So huge that it cost me my truck. I will never go or advise anyone to go to this place for anything next to a oil change. More

Great service department The service department at Performance Chevy store is excellent to work with. Mont and Charlie are friendly, easy to talk to, and explain things so I c The service department at Performance Chevy store is excellent to work with. Mont and Charlie are friendly, easy to talk to, and explain things so I can understand. They always work with my busy schedule & do an amazing job even when they are really busy. Jeff is always happily available to shuttle me home. I have questioned the management of this dealership & not had the best experience there, but it is definitely the friendly employees that keep me coming back. More

Awesome! I am a performance car enthusiast, and I had my eye on a car that was traded into Performance Auto-mall in Tooele. I had an incredible experience here I am a performance car enthusiast, and I had my eye on a car that was traded into Performance Auto-mall in Tooele. I had an incredible experience here with Kelly from sales. Kelly got me behind the wheel and took me for the best test drive I have had -- not only because the car was fun to drive, but because he wanted me to experience the car in all driving environments to make sure I would be happy with it. He took his time with me and while he is a good salesman, he did not put on too much pressure. While I decided I couldn't let go of my current ride just yet, when I am ready I am sure I will be back! I have been to a lot of dealers and recommend these guys above all others, hands down! Ask for Kelly! More

Great Service We were continually having computer problems with our Jeep Cherokee. While they were trying to figure out the issue, they gave me a ride home with al We were continually having computer problems with our Jeep Cherokee. While they were trying to figure out the issue, they gave me a ride home with all of my groceries, and were able to fix the problem. More

Shuttle service was great! Despite the circumstances, having to bring your vehicle in for repairs twice in a two week period is never fun. Customer service was exceptional. The Despite the circumstances, having to bring your vehicle in for repairs twice in a two week period is never fun. Customer service was exceptional. The shuttle service was comfortable and inviting. More

John Gierloff, Service Advisor -superior customer care! John spent time with me explaining and answering all my "middle age lady" questions. I was very impressed. they fixed my car the same day, treated me John spent time with me explaining and answering all my "middle age lady" questions. I was very impressed. they fixed my car the same day, treated me respectfully and the price was reasonable. I will continue to return for all my service needs! ~ Marty More

Continually treat you like family! Listened to my situation and once I explained I would be almost two months until I was in Utah. They understood and continued to check on me and send Listened to my situation and once I explained I would be almost two months until I was in Utah. They understood and continued to check on me and send me vehicles that I may be interested in. Awesome customer service truly treated me like family and continue to do so. They have earned my business by truly listening, showing patience, listening, and treating me like family. 10 stars Jenny is awesome! More

Shuttle service Jeff was really nice and made it easy getting me back home safely and then back to getting my vehicle. I'd definitely recommend the free shuttle servi Jeff was really nice and made it easy getting me back home safely and then back to getting my vehicle. I'd definitely recommend the free shuttle service. More

My Experience Performance Automall employees were helpful and friendly, I am grateful they offered a shuttle and the driver was professional and courteous , they di Performance Automall employees were helpful and friendly, I am grateful they offered a shuttle and the driver was professional and courteous , they didn't try to get me to do work on the car that wasn't needed More