Tony Volkswagen

It was my very first time stepping into a Volkswagen dealership and it wasn't a mistake. It was a pleasure to meet Alberto who is very friendly, understanding, knowledgable and patient. I liked the fact dealership and it wasn't a mistake. It was a pleasure to meet Alberto who is very friendly, understanding, knowledgable and patient. I liked the fact that I knew I was speaking with a knowledgable Sales Consultant that wasn't "pushy" and did not pressure me into a deal that I wasn't ready to make. His customer service is outstanding. It helped to know that I wasn't just speaking with a "Car Salesman" and that I was speaking with a individual who genuinely cared to earn my business and made sure that the purchase would be a good fit and beneficial to me. If I know of anyone interested in a Volkswagen, I would definately recommend them to go and speak with Alberto. More

Great experience from start to finish. Very friendly...no pushy sales tactics or pressure. I was treated very well, all my questions were answered openly and honestly. They made it clear to me friendly...no pushy sales tactics or pressure. I was treated very well, all my questions were answered openly and honestly. They made it clear to me that my business was important to them and that they wanted to do everything possible to EARN that business, which they happily did. More

The staff at Tony Volkswagen delivers superior customer service and is very informative and friendly. We were immediately greeted by Dirk who was more than happy to help us. From the very beginning, he was service and is very informative and friendly. We were immediately greeted by Dirk who was more than happy to help us. From the very beginning, he was very personable and answered any questions or concerns I had about the vehicle I wanted. Throughout the entire process, Dirk was always available via his personal telephone line or email. A week after my first visit I went back and purchased my car. The negotiation and finance aspect of my experience was also very pleasing. Again, the staff is top knotch! More

Miles and Guy help me out so much they both are awesome. I got the car that I wanted and they both made that happen. I appreciate everything they did. They made me a very happy customer and I thank them so I got the car that I wanted and they both made that happen. I appreciate everything they did. They made me a very happy customer and I thank them so much. Even the service advisor Zach was great. More

Dirk was the most professional sales rep I have ever dealt with in my purchase of six vehicles over my life time. Despite me telling him that I was just looking, he still treated me as if I was making dealt with in my purchase of six vehicles over my life time. Despite me telling him that I was just looking, he still treated me as if I was making the purchase that day. It is because of him and his expertise of the VW CC that I returned the next day and made the purchase. He new everything about the vehicle which was impressive and made the purchasing experience that much more wonderful. Virgil was a pleasant, courteous manager to talk with. The only disappointing factor of Tony VW was the interior of the facilities. The chairs and the tables were old, uncomfortable not and not the cleanest I would expect from this kind of dealership. The fact I had to wait for a few hours even though I had pre-financing and had picked the car out many hours before was also a disappointing fact. This time lapse almost made me walk away. Dirk's professionalism and rapport with me were the only reason I did not leave the dealership when I knew I could have made a deal at another dealership. Zack from Service was impressive as well. I cannot say that about his colleagues. However, Zack's prompt return phone calls, his knowledge of the vehicles, and his customer service is impeccable and beats out the Lexus and Mercedes service department by far in Honolulu. More

I came into the lot with my family and they were very helpful. We talked about what we want in a car and what we don't want and they gave me exactly what we wanted and needed. I really appreciate all the helpful. We talked about what we want in a car and what we don't want and they gave me exactly what we wanted and needed. I really appreciate all their help. I will let other people know of their great service and we really love the car! It's great and is exactly what we needed! More

OMG!! THE PEOPLE THERE WERE SO AMAZING..:)1- ~NOT WAITING IN LINE FOR SERVICE.... SHOWING UP AT 9AM/CAR TAKEN IMMEDIATELY!.WOW 2-POLITE, GRACIOUS AND FRIENDLY SERVICE GENTLE MEN..GUY M. AND FIT WAITING IN LINE FOR SERVICE.... SHOWING UP AT 9AM/CAR TAKEN IMMEDIATELY!.WOW 2-POLITE, GRACIOUS AND FRIENDLY SERVICE GENTLE MEN..GUY M. AND FITZ? RED HEAD... LOVELY PEROPLE. THE BEST PART WAS ***~~ALBERTO HERNANDEZ. THIS DEALERSHIP IS BLESSED..! YES! BLESSED ! I AM NOT NOT EXAGERATING ALL.. HAVING ALBERTO WORKING THERE. HE GAVE ME HIS PRECIOUS TIME.I DID NTO BUY ANYTHING BUT HE STILL ..STILL TOOK HOURS ..YES ~HOURS.SHOWING ME ALL THE FEATURES OF MY 1 YR OLD JETTA TDI .THEY NEVER KNEW HOW TO EXPLAIN TO ME..???! AND DID NOT! THAT WAS MY 2ND DEISEL JETTA... SO ALA MOANA HAS CLOSED AND I WAS HESITANT TO GO OUT TO THE NORTH SHORE... ..TO HIT TRAFFIC FROM COMING FROM KAHALA (EAST ) BUT ...HEY HAWAII..MEET ALBERTO! IT WAS WELL WORTH THE TRIP OUT THERE... BEFORE I KNEW IT !MY CAR WAS READY! AND I WAS NOT DONE WITH ALBERTO'S DETAILED "HELP " INFO WITH ALL MY FEATURES IN MY 1 YR OLD CAR THAT I DID NOT USE ...AS I WASN'T NOT SHOWN ..AND BEEN TO BUSY TO LEARN ON (MY OWN FAULT) OK... OK ALBERTO ... A.L.B.E.R.T.0!!! LOVED MEETINGHIM I WILL TELLALLMY FIRENDS TO GOTO SEE ALBERTO! VICKIE SASANO KIM, RA REALTOR More

Great service! Wonderful people! Sales manager, finance manager, salesman, and service manager all introduced themselves, and provided me with a really great experience. I can't say enough about them and I manager, salesman, and service manager all introduced themselves, and provided me with a really great experience. I can't say enough about them and I would recommend them to anybody. Thank you for the wonderful experience! With thanks, Bev Aldrich, new Jetta driver More

I'm a first-time buyer of a brand new vehicle and the Tony Volkswagen team made it a great experience. I initially went to VW of Honolulu and it was horrible. The salesman did not give me much info at al Tony Volkswagen team made it a great experience. I initially went to VW of Honolulu and it was horrible. The salesman did not give me much info at all about the car that I was looking to purchase. They were asking for a RIDICULOUS down payment even though my credit is good. It was just horrible. I decided to take the ride to Tony VW, even though it was about 20-30 minutes away, I'm so very glad I went. The staff was very welcoming and friendly from the time I pulled onto the lot. My salesman Dirk was very knowledgeable and passionate about the car that I wanted to purchase and it really helped that he has one, his self. He told me so much about the car, every feature inside, out. I fell in love with the car even more than I did when I looked at it on the internet. I had no idea it was packed with so many convenient features. We worked a fair deal that we were all happy with and I went home in my new car. Dirk is great about following up and answering any questions. The Finance team was great, I was just really happy with the Tony VW team. If I have any friends or co-workers looking to buy new cars, I will definitely recommend Tony's Group. Another great thing about Tony which I'm not sure if they realize how big of a deal it is, is that they have vending machines, water fountains and a children's play area. I have been to dealerships that didn't have any of those and the kids are bored out of their minds which makes it hard for the parents to focus on the deal. My experience was great. A week and a half later, I'm still smiling about my new car. More

My VW Jetta was falling apart after 9 months, purchased it from a private sales. During my vacation time from deployment, I took the vehicle into service and told Zach my issues with the vehicle. He called it from a private sales. During my vacation time from deployment, I took the vehicle into service and told Zach my issues with the vehicle. He called me couple hours later and he gave me a call and gave me price quote what the repairs would cost. The repairs would exceed the value of the car, despite my disappointment I asked about turning the car in for credit or options of getting rid of the vehicle. Zach reffered me to Alberto who assisted me in getting a good price on a used car. We went through the options and narrowed it down to 3 vehicles. Bottom line, I turned in a disatisfied vehicle and left with a new (used) vehicle the same day. With the understanding of Alberto, he had promised couple things that vehicle needed and paid his debt when i returned the following week for a followup appointment. More