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Tony Volkswagen
Waipahu, HI
329 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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329 Reviews of Tony Volkswagen
October 24, 2024
I dropped my car off to be fixed wheel bearing because I have a added purchased insurance on my car that I purchased from Tony complex. They took my car to Ford and I have not seen it since. I pay a loan on have a added purchased insurance on my car that I purchased from Tony complex. They took my car to Ford and I have not seen it since. I pay a loan on a car that I have not seen in over 4 months. This is the second time my car was left at Ford for me to try and retrieve on my own. Before these last 4 months, I had my car for only several weeks from being left at Ford for 2 months. I don't understand how they offer insurance on vehicles the sell if they can't fix them on their own. I know Ford is having difficulties with their company but I did not buy the car from them nor is it my responsibility to try and retrieve my car from a place that I did not take it to. I call Ford, Tony Volkswagen and Tony Honda where I purchased the car from and get NO help but to be told to try and contact Ford. No one seems to care or can help me... It will be almost 1 whole year of me not having my car but yet still paying on a loan. This time they had my car so long that the registration and safety is expired. I tried to call and tell them I need to update that because soon I won't be able to insure the car and will have to pay extra on the loan for insurance. I have lost all my patience at this point and every message I leave either goes unanswered or a sales rep will try and call to sell me another car. I don't know what to do anymore. More
by Brie424
Employees Worked With
Not here
October 20, 2024
Chris Outram’s professional & thoughtful service are commendable. As a drive in without appointment, he understood my concerns & accommodated my car. commendable. As a drive in without appointment, he understood my concerns & accommodated my car. More
by ethommes
Employees Worked With
Chris Outram
October 17, 2024
Service Advisor, Chris Outram, was outstanding and went the extra mile to assist me with coordinating a very costly repair and purchasing an extended warranty. He made a challenging situation much more ma the extra mile to assist me with coordinating a very costly repair and purchasing an extended warranty. He made a challenging situation much more manageable. This was my first time working with Chris and I look forward to having him as my service adviser for long into the future. I come to Tony for all of my repairs and service needs, and will continue to do so. I have purchased two vws from Tony and plan to remain a loyal vw owner. It isn’t easy to find honest dealers in Hawai’i and Tony and Chris Outram are a pleasure to do business with. More
by Greta1hawaii@aol.com
Employees Worked With
Chris Outran, Kimberly Wilson
October 17, 2024
Extremely Helpful and courteous especially Chris shout out to the servicing Team thank you for the help! Wishing the best! out to the servicing Team thank you for the help! Wishing the best! More
by dlascano824
Employees Worked With
Chris Outram, Norman Raguirag, Steven Kikuchi, Kanani Abiley, Jason Beleno, Wendi Milisits, Keoki Freedle, Steven Kikuchi
October 16, 2024
The service department is the best. They care about the customers. They care about the vehicles. They care about the service team. Helping as well as teaching about service. They care about the customers. They care about the vehicles. They care about the service team. Helping as well as teaching about service. More
by cliffordsuwa
Employees Worked With
Wendi Milisits
