Tony Volkswagen

No Service Took my car in to change my starter. It has been at Tony VW for a week now and still no written estimate and no one can tell me when the work will be Took my car in to change my starter. It has been at Tony VW for a week now and still no written estimate and no one can tell me when the work will be done. Scary!!!! When my car first went in Aaron told me it is not likely the starter, yet when they tested it - it was the starter. But they did not have the part so it would take 3 to 5 days to get it in. I told them I did not want to leave my car that long. So I bought the part myself and took it to them. Then after I left, Aaron called me back to say the ignition lock also was not working and needed to be changed. Again 3 to 5 business days to get the part, add on $800 and still waiting. I was not left much choice about leaving my car since the information was not timely. Towed my car there and would have to tow it back out. Not sure why it takes so long to get parts O'Reilly is able to get parts within two days. Some people can put a whole car together in a week! Try to avoid getting in this situation and you just can't. Don't think I will buy another VW again. More

Happy to sell to you; wont give you the time of day after I bought a van from Tony's Volkswagen about half a year ago. The night we drove it home there was about 20 tiny cockroaches running around between the I bought a van from Tony's Volkswagen about half a year ago. The night we drove it home there was about 20 tiny cockroaches running around between the seats, dashboard, and windows. I had to bug bomb the van 3 times and after that no more roaches. A couple days after having the vehicle it had a bit of a sputtering problem when I was at an idle. I thought that maybe it was old gas in the tank from the vehicle sitting in the lot for an extended amount of time and the problem would be fixed after running a tank or two of gas through it. Well it is still doing it currently; I called them after the vehicle was not idling properly, after I ran 2 tanks of gas through it, they just brushed me off and said its under warranty and that I should go to a Chrysler dealership when they have a couple month warranty on themselves still. I also looked at the Carfax for my van, they sell vehicles to themselves. It was sold from Tony Hyundai in Honolulu to Tony Volkswagen in Waipio. Lastly, my van would not start because the battery is shot. I took a look at it and the battery is a 2013, which is 3 years older than what my van is. I called them and asked why is there an old battery in my van; it seems really odd that someone would replace the original 2016 battery with a 2013 battery. Well, what I thought was a legitimate question, apparently wasn't. He said if the battery was from 1908 and if it were to pass the inspection, they wouldn't take it back if I complained. I really wasn't impressed with how the guy was talking to me. He really made me regret investing in their company when I did business with them. Well it just makes me wonder if there is anything else that could be wrong with my vehicle. I bought a vehicle from them because the last 2 that I had owned I bought from people on Craigslist and I was completely taken advantage of. Tony's has more integrity than those Craigslist guys but than again I paid over 20k for this van. I would of been ok with a simple "no" but the manager wasn't a nice person. Just be careful with dealing with them, they seem really good until after the purchase. Good luck! More

Great experience! No high pressured sales. Jarem and Kevin assisted me with my new vehicle purchase. They were both personable and knowledgeable, and made me feel like family from the moment I Jarem and Kevin assisted me with my new vehicle purchase. They were both personable and knowledgeable, and made me feel like family from the moment I walked into the dealership. I spoke to Jarem on the phone before arriving at the dealership and informed him I did not want to haggle or hassle on a price point for the new vehicle purchase. By far this has been the best experience, and shortest duration of time spent in a dealership. The sales manager, Paul was very polite, efficient, and honest. He was fair on my trade-in value, and ensured I received all the VW rebates that were applicable to my purchase. Jarem, Kevin, and Paul all worked hard to expedite me in an effort to get me in and out of the dealership. Overall, very happy with my experience and recommend Team Jarem, Kevin, and Paul! Thanks guys! More

Not like other island dealerships From the moment I walked in they listened very well and were relastic but not rude. We found something that I liked and they worked everything out and From the moment I walked in they listened very well and were relastic but not rude. We found something that I liked and they worked everything out and I got it at the price point I was looking for. They didn’t pressure me and didn’t act like sharks like other dealerships on this island. Very pleased with my visit! More

Awesome, great experience! Really worked with me to get me what I wanted! Fast, honest friendly! compassionate about my needs and took time to understand my situation. Will retu Really worked with me to get me what I wanted! Fast, honest friendly! compassionate about my needs and took time to understand my situation. Will return! More

Hands down the best buying experience Jon is the best salesman I have ever worked with when buying a vehicle. I have had good experiences at Tony in the past with both a Passat TDI wagon Jon is the best salesman I have ever worked with when buying a vehicle. I have had good experiences at Tony in the past with both a Passat TDI wagon and a Jetta TDI wagon. Fair, honest, no pressure, no back and forth. It was almost unbelievable. Jon explained the CPO warranty, road service, and features of the car in a clear and direct manner. I would definitely recommend Jon and will ask for him by name every time I come to Tony. Thank you Jon! You are truly a cut above. More

Excellent staff. Very professional and courteous. Due to having a newborn, me and the wife wanted to not spend a whole day dealing with car salesmen and dealerships. We knew the car we wanted and how Due to having a newborn, me and the wife wanted to not spend a whole day dealing with car salesmen and dealerships. We knew the car we wanted and how much we were willing to pay. Paul and Kevin ensured they met our needs and didn't take up our whole day. They never made any false promises and went out of their way to ensure we got the best deal possible. Thank you Tony VW. We will be recommending you to as many people that will listen. More

Good job Eric Stephens Me and my wife got there after 7pm, we just looked around. Then Eric asked what our budget and goal and walked us in his huge parking lot to find the Me and my wife got there after 7pm, we just looked around. Then Eric asked what our budget and goal and walked us in his huge parking lot to find the right one. He showed very good personality like patience and warm words to made us felt we found the right sales. We decided to buy the car after his working time, he and Paul and Joseph all stayed later to help us. We really appreciate their help. Eric is the best sales that I have seen at a dealership. I will recommend him to all my friends. More

Approachable, Educated, and Good-Hearted Staff My husband and I had never even considered driving a Volkswagen until we came to Tony VW last weekend. We have had very poor car buying experiences in My husband and I had never even considered driving a Volkswagen until we came to Tony VW last weekend. We have had very poor car buying experiences in the past so our expectations weren’t very high. We encountered Eric Stephens as soon as we pulled into the lot around 4pm and he ultimately waved us goodbye at 11:00 at night. He walked us through the whole process without a single feeling of car buying pressure or cheap sales tactics. His knowledge of each vehicle was impressively extensive, and he answered even the most miniscule of questions about (our new) 2016 VW Tiguan. Moreover, what really impressed us was his composure and attitude during the “paperwork” phase of the car buying experience. He sat down with us, helped us get the best rate possible, and we never felt rushed whatsoever even though the store has closed 2 hours prior and let’s be honest there are a million other things someone would like to do on a Saturday night than be stuck at work. He ultimately changed our mindset of the car buying experience and when purchasing another vehicle in the future I think we will be giving him a call to help us find the perfect fit again. I would like to add that our experience at VW was also made exceptional by Paul Leclair and Joe Kinoxxxxa. Paul kept us entertained, talking story with us while the paperwork was being drawn up and was extremely grateful that he found us the best rate for our vehicle. Joe did not pressure us into any packages that we did not feel were necessary. That being said, he knew the in’s and out’s of every package we asked about on the spot and walked away with great coverage on top of our 2 year warranty. We really felt the Ohana between all the VW crew and we appreciate all that they have done for us so far, we look forward to working with them again in the future. More