Tony Honda

Three years ago, I wrote a review on Yelp about my lease experience with Tony Honda in Waipio Gentry, and today I wrote a new one for Yelp and thought I'd share it at this site too. Today, I traded in my le experience with Tony Honda in Waipio Gentry, and today I wrote a new one for Yelp and thought I'd share it at this site too. Today, I traded in my lease for another new one, a 2022 Honda Civic Touring model and my wife and I Love it!!! I’m happy to say, the experience was even better this time primarily because the process didn’t take as long as the last time…it went faster and smoother. I worked with Justin Nissel this time and he did an outstanding job. Extremely polite, patient, calm and professional. Not a easy job when working with an old cranky guy, but Justin kept his cool. I was initially looking for Royce (who I worked with last time), as he did such a great job and I learned he is now the finance guy so, I was able to work with him when it got to that point in the process. Without trying to sound too corny, I have to say it was like visiting old friends when I got there. Not only was it a pleasure to work with Justin, I got to talk to two managers, Victor and Moi who are just outstanding men, Royce who's doing great in Finance and then I talked to Val who just lights up Tony Honda…she has such a great bubbly personality with so much Aloha. The people at Tony Honda are basically great people! As I was going through the paperwork process, I had time to observe the interaction of the workers among themselves and other customers. It was very apparent that all the employees get a long with each other and that they enjoy their job which I’m sure is the reason why their customer service is outstanding. I say this with experience plus, I have leased with Dodge/Chrysler, Mercedes (twice), and Ford. Tony Honda blows all of them out of the water in regard to customer support in both the sales and maintenance departments which is why this is my third lease with them. In closing, I think I’ll be leasing at Tony Honda for many years to come and hopefully I'll get to work with Justin again and see all the great people there. Aloha, Brad More

Our sales person Lillian Li flat put lied to us in our faces. They ran our credit without letting us know even though we told Lilian that we were pre-approved at a bank already. We were really considerin faces. They ran our credit without letting us know even though we told Lilian that we were pre-approved at a bank already. We were really considering the purchase of a particular car but we decided not to buy from them anymore because our credit was pulled when Lilian said 3x 'don't worry we will not pull your credit' 1. after i asked her why we are filling out a credit application form, she said ' we only used this form to gather info but we will not pull your credit' 2. when my husband asked to see the numbers first before we give our ssn, to which Lilian said 'we need the information but dont worry we wont pull your credit' 3. whenshe came out with the first print out of the pricing and I asked her 'wait, did we already buy the car?' and Lilian replied with 'not yet, dont worry, we dont pull your credit, I will ask about lowering thenprice for the scratches, and damage in the seats, don't worry'. I had just gotten my husband to agree with the higher price than we wanted then I get an alert that said my credit was ran. I always thought it was illegal for businesses to do this but because Lilian lied about their use of the credit application info that she gathered from us to which we did not agree to having our credit pulled. They ran some tricks up their sleeves just to go behind our backs. Although a more senior sales person apologized for their 'mistake', no solid reason was given as to why it happened as it did. Needless to say we will NEVER do business with them ever. Trick me once shame on you, trick me twice shame on me! Lesson learned: DO NOT GIVE THEM ANY PERSONAL INFO UNTIL NEGOTIATIONS ARE COMPLETED AND DO NOT WORK WITH LILIAN LI, SHE WILL LIE TO YOU WITH A STRAIGHT FACE!!! More

Tracie at Tony Honda provides the smoothest buying experience. She communicates well, is always honest with her opinions and hustles to get you the best deal possible. Her follow up is phenomenal and experience. She communicates well, is always honest with her opinions and hustles to get you the best deal possible. Her follow up is phenomenal and really wants you to be a Tony Honda customer for life. If looking for a Honda, you need to see her at the Tony Group. Service was so great I’ve leased 3 Honda’s from her! More

Did oil change for my HRV and was done quick in addition to the wonderful staff who assisted me led by David Pagan Keep up the good work guys! to the wonderful staff who assisted me led by David Pagan Keep up the good work guys! More

Took car in for recall repair and got car back with several loose pieces. Kurtis called back to apologize and sent technician out to correct it right away several loose pieces. Kurtis called back to apologize and sent technician out to correct it right away More

Sabrina McBride is a Great Sales Person, Very welcoming and Very Helpful! I'm So Happy She Helped Me with My 1st New Honda Purchase! Outstanding service!! Mahalo Sabrina!! Sales Manager - Deborah Adams and Very Helpful! I'm So Happy She Helped Me with My 1st New Honda Purchase! Outstanding service!! Mahalo Sabrina!! Sales Manager - Deborah Adams was Amazing! She simply negotiated without being stressful for me, what got me was, Debbie walked out to see us and personally congratulated us on our purchase, I would definitely recommend her as the Best Sales Manager! Mahalo Debbie! Accessory Manager - Cindy Fernandez very friendly service, the great energy she has is Fantastic! Also helpful with some tips on my new car! Mahalo Cindy Finance Manager - Michael Demello Was one of the few I ever had a Fast Efficient Financing process ever. Mike was able to get me such a Amazing APR as well as other service contracts that will keep me safe on the road for a long time! Mahalo Mike!! With this AMAZING TEAM that we was assisted by at Tony Honda, my husband and I are TRULY BLESSED. MAHALO TO MY NEW OHANA, DEBBIE, SABRINA, CINDY AND MIKE!! More

Sean provides me with extraordinary customer service time and time again. His professionalism and courtesy sets him apart from all other employees. He returns my calls promptly, is accommodating to my sched and time again. His professionalism and courtesy sets him apart from all other employees. He returns my calls promptly, is accommodating to my schedule, provides excellent means of communication (by text or call), and he treats everyone like family. I promise that he will not only meet your expectations but surpass it!! More

I initially was not planning on purchasing same day, but Kris truly went above and beyond when it came to helping me get into the car I wanted for the price I liked. He helped me from beginning to end of th Kris truly went above and beyond when it came to helping me get into the car I wanted for the price I liked. He helped me from beginning to end of the process never leaving me out of the loop. He provided me with everything I needed to know about the accord I bought, and helped make sure I got every option for it I wanted as well. Kris is very very kind and made my car trade in/ buying process the smoothest I’ve had! He’s the best. More

This dealership worked with us like they want our business whether there’s a shortage going on or not. Don’t get me started on Kris Lum!!!!! I’ve never met this man a day in my life and last time I w business whether there’s a shortage going on or not. Don’t get me started on Kris Lum!!!!! I’ve never met this man a day in my life and last time I was at that dealership I didn’t get the type of service Kris offered me. He gave me an AMAZING offer on a vehicle I wanted that he knew I haven’t even seen before, OVER text message. That’s how good he is and that’s why he stands up high as the top dealer on here!!! Royce from the financial department also stand at the top with Kris for hooking us up with great deals when he didn’t have to! More

This is the second time that I've had the pleasure of working with Miles. Previously he assisted me with my purchase on a 2019 Honda Civic which I absolutely loved to drive. Recently due to some unfore working with Miles. Previously he assisted me with my purchase on a 2019 Honda Civic which I absolutely loved to drive. Recently due to some unforeseen circumstances I was in the market to replace my car and contacted him again for help. He helped set me up with a 2021 Honda Civic which was exactly what I was looking for! I'm grateful to Miles for all the help that he's provided and if I'm ever in need of a new vehicle I will definitely be working with him again! Royce also was a great help setting me up with a good package deal with the car, warranty, and ceramic coating. More