Tonkin Mazda of Portland

With all the different dealerships, my only hope is one With all the different dealerships, my only hope is one thinks twice before purchasing from a Ron Tonkin dealership. I’ve purchased many cars over t With all the different dealerships, my only hope is one thinks twice before purchasing from a Ron Tonkin dealership. I’ve purchased many cars over the years and am pretty accustomed to the different games dealerships play, but I have to give kudos to Ron Tonkin for their deceitfulness, that was a first, you got me!   We drove over an hour each way, to see a car on their lot on 2/17/2020, this would’ve been our second vehicle purchase from Ron Tonkin. While we were test-driving, they were doing an appraisal on our trade. After our test drive, there was another couple interested in test driving the same car, our salesperson assured us we were ‘first in line.’ Their salesman came running towards us and says I need the keys immediately so my customers can take it on a test drive. He could have asked politely because it’s not like we could or would’ve said no. Again though, we’re first in-line so all is good.   After our test drive we had to wait 25 minutes (the whole time the other couple was test driving) before we were seated and presented their first offer on our trade. We had to wait almost 15 minutes for the second offer (which is when the other couple was filling out their credit application at the table next to us).   Conveniently, our third offer came 5 minutes after the salesman left with the other couple’s application. Our salesman returns to inform us they can get us what we wanted on our trade, everything looks good, but unfortunately the car just sold. Do you guys want to look at another car?   We only negotiated three times on our trade and never negotiated the price on the car we were wanting to purchase, but that took almost an hour to do. Pretty funny since the other couple came, sat next to us, filled out a credit application, negotiated their trade, car payments, and were done in less than 20 minutes. I’m confused why ours took almost an hour?   We asked to speak with the Manager. Evan Mcquirk who of course start stating Oregon law, we can’t hold cars (which is not true, I’ve had dealerships hold cars for me). We never asked them to hold the car for us, we were told we were first in line. They say they don’t hold cars, but in my opinion, they were holding the car for the other couple since they didn’t even start our deal until the other couple returned from their test drive. For our troubles, the Manager, Evan Mcquirk did offer to fill our gas tank, our gas tank that was already full. No thanks Evan. We didn’t get the car, wasn’t meant to be, complete waste of three hours.   Since then, I’ve spoken with Lisa Nichols, Customer Relations Manager whom has apologized over and over for the way we were treated, but wished she was there that day, so she would’ve known what really happened. Per Lisa, Evan has a different story in regard to what happened. Wednesday, the general sales manager called me, also to apologize about the situation and what he could do to make it better. He offered to find us another Audi since he buys the cars for that lot. Honestly, that was nice of him to offer, but I only get screwed once. I’m unclear why they’re apologizing, since according to them they did nothing wrong. If they were truly ‘sorry,’ they would own up to the poor decision their employees made. As I told Lisa and the general sales manager, I have nothing to gain from my complaint, what happened to us is 100% the truth and I will never buy a car from any Ron Tonkin dealership.   You literally negotiated two deals on the same car at the same time, lied to my face saying we were first in line, and went for the better deal! If the dealership had handled the situation correctly, they could’ve sold two cars.   More

We're happy....BUT! Worked with Ryder...very pleasant young man, no complaints with him at all. Bought brand new 2020 Mazda 3 Premium Hatchback. The "but" part in my re Worked with Ryder...very pleasant young man, no complaints with him at all. Bought brand new 2020 Mazda 3 Premium Hatchback. The "but" part in my review title was because they simply would not negotiate on the car. Sticker price/MSRP was it, period. We paid it and were ok with the deal...still!!! More

Scott Barney is awesome!! Go see him! Scott Barney is knowledgeable and so very helpful. This was the best car buying experience I have had. No high pressure sale. No bargaining. I would h Scott Barney is knowledgeable and so very helpful. This was the best car buying experience I have had. No high pressure sale. No bargaining. I would highly recommend him if you are in the market for a great car shopping experience. More

Scott Barney is patient and an excellent listener! We purchased our first vehicle from Scott Barney/Ron Tonkin Mazda about a year and a half ago and he was fantastic! So when my 75 year old mother was We purchased our first vehicle from Scott Barney/Ron Tonkin Mazda about a year and a half ago and he was fantastic! So when my 75 year old mother was in a bad way with her current car I reached out to Scott for help and ideas. He was incredibly patient with her, listened to exactly what we had in mind for her needs and made sure we got the best fit for her! I'm so grateful to have a guy like Scott we can trust and who looks at the whole picture, especially the people involved. Ron Tonkin Mazda's finance process is also excellent and stress free. The rest of the staff is courteous and polite and the entire experience (both times) have gone perfectly! Scott's our guy, for life :) More

Fun, very comfortable Scott gave no pressure only information with a touch of humor. Very personable and knowledgeable. We felt like we were talking to a friend. Sprent lo Scott gave no pressure only information with a touch of humor. Very personable and knowledgeable. We felt like we were talking to a friend. Sprent lots of time making sure we would be able to operate our new CX5. I have bought many new cars and this was my best experience. More

Mike Kasper was awesome! We had a wonderful experience here quick,friendly,and dare I say fun!The customer service here is something you don't see very often .Every one was wo We had a wonderful experience here quick,friendly,and dare I say fun!The customer service here is something you don't see very often .Every one was wonderful and friendly .We came in to purchase a pre owned Mazda but left feeling as if we had just purchased the most expensive car on the lot.Mike Kasper was great and took lots of time after the deal to make sure that we were set up and knew how to use all of the features of our new car.Thank you! More

Great Experience with Scott Barney Scott did an amazing job working with us to get us into our new Mazda CX-5. He was very informed and he worked hard to get us the right price for the Scott did an amazing job working with us to get us into our new Mazda CX-5. He was very informed and he worked hard to get us the right price for the vehicle. Ron Tonkin Mazda has great inventory and Scott Barney is a best in class sales expert. More

Thanks! Scott was super helpful in my first car buying experience, despite having a bit of anxiety. I am really pleased with my new (certified pre-owned) vehi Scott was super helpful in my first car buying experience, despite having a bit of anxiety. I am really pleased with my new (certified pre-owned) vehicle. More

Awesome Mazda Team! Steve is awesome! Very friendly, knowledgeable, informative, and trustworthy! He explains things in detail and helps me understand my cars better!! I Steve is awesome! Very friendly, knowledgeable, informative, and trustworthy! He explains things in detail and helps me understand my cars better!! I highly recommend Steve and his service team!! More