Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tonkin Mazda of Portland
Portland, OR
373 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 373 reviews
February 05, 2023
Great quick and easy assistance. Dominic was really professional in how he helped described all my necessary needed work on my car. Dominic was really professional in how he helped described all my necessary needed work on my car. More
by Jdcantrell
Employees Worked With
Dominic Pinzone
January 18, 2023
Had appointment to see a car. Did not exist. Tried to sell me a different car. Unprofessional and condescending attitude. Rude. Will never go back and letting everyone know on soc Did not exist. Tried to sell me a different car. Unprofessional and condescending attitude. Rude. Will never go back and letting everyone know on social media! More
by mikepym1
Employees Worked With
Finance managers
February 21, 2022
A great experience thanks to Ryder Kolling. He's professional, patient, kind, and explained all of the purchasing steps as we went along. So far, so good with my 2022 CX-5 Select. He's professional, patient, kind, and explained all of the purchasing steps as we went along. So far, so good with my 2022 CX-5 Select. More
by JJ
Employees Worked With
Ryder Kolling, Bryan Dowd
February 20, 2022
Very pleasant experience. Everyone was professional, knowledgeable and very friendly. Ryder Kolling was especially helpful in tracking down the vehicle I wanted and going over Everyone was professional, knowledgeable and very friendly. Ryder Kolling was especially helpful in tracking down the vehicle I wanted and going over the features. Patrick Ramage in finance answered all my questions and was very efficient. Thanks for a great car buying experience! More
by larsonagain
Employees Worked With
Jack ?, Ryder Kolling, Patrick Ramage
July 05, 2021
I leased a 2021 cx-9 carbon edition. The gave me a great deal, gave me market value for my trade in minus the repairs I needed, and with their advice I got the lease wear and tear to protect myself. Such an deal, gave me market value for my trade in minus the repairs I needed, and with their advice I got the lease wear and tear to protect myself. Such an easy transparent deal, 100% would do business here again. Anyone looking for a Mazda should come here. Josh the manager, and Patrick in finance helped make everything smooth an efficient along with the salesperson. More
by Jcurry
Employees Worked With
Josh Jeffery, Patrick Ramage, Leon Jones
March 25, 2021
I am not very happy with this dealership. We bought a 2021 Mazda CX-5 New Year’s Eve December 31 2020. the buying experience was good. However, On March 12, just 2 1/2 months of having my car my rear dri 2021 Mazda CX-5 New Year’s Eve December 31 2020. the buying experience was good. However, On March 12, just 2 1/2 months of having my car my rear drivers side fender flare came off and broke while going through the car wash. The part is completely made of plastic along with the clips that hold it on. The piece was completely ruined. I talked to the car wash owner about this, he said he has video of the incident, and that the part came off as soon as I entered the car wash. My husband made an appointment at the Mazda service center to get my car fixed and told them what happened. I believe it is a manufacturing issue considering the clips that hold the fender flare is held on by plastic. I went in on March 16 to get it fixed and they told me I had to pay for the repairs, which I told them was completely wrong and that I think they should pay for it . Again because I believe it is a malfunction in the part. You should be able to drive a brand new car through the car wash without pieces of your coming off it is only 2 1/2 months old. There is no other damage or scratches around the piece that came off. The gentleman at the service desk was nice sorry I don’t remember his name. When I told him I shouldn’t have to pay for it he told me he would talk to someone higher up and see if they could do a good faith repair for me and he would get back to me. I waited a week and hadn’t heard anything, so I called them. I was told that Mazda wouldn’t pay for it and that my warranty didn’t cover It and that the car wash should and that car washes have insurance for things like that. I do not believe it was the car washes fault and I should not have to foot the bill on a faulty car part. I have driven my cars through that car wash many many times and never had any pieces of my car come off. Beyond believe that a dealership would treat a customer like this! I am driving a brand new 2021 car with a missing fender flare part that costs $80 and they refuse to make it right. I am very unhappy with my service. Mrs Hendrickson More
by Mrs. Hendrickson
Employees Worked With
Don’t remember the name of the gentleman I talked to
June 16, 2020
So I traveled to Ron Tonkin Mazda with a salesman I met at the Kia Ron Tonkin, Iiel Schumacher. Since both dealerships are under the Ron Tonkin name he was able to work to navigate a sale for a used Mazda3 at the Kia Ron Tonkin, Iiel Schumacher. Since both dealerships are under the Ron Tonkin name he was able to work to navigate a sale for a used Mazda3 they had on the lot. I had a trade-in of a mini Cooper. And the sales manager was going to lowball the trade-in cost. I was ready to walk- I don’t play games like that, and Iiel went to bat for me again. At that Time I had a very fortunately timed call from Kelly blue book offering me more sight unseen. So that started a bidding war for my trade in. I felt bad for Iiel Schumacher having to run back-and-forth with the sales manager who wasn’t his own boss, but he worked diligently for the sale. In the end everything landed in a very satisfying way. Most of Gladstone employee Alex jumped in at the end to smooth the transition and even filled up the car with gas. I didn’t realize until I got home that there was no owners manual in the car. When I called Alex said he would rectify it. So I’m looking forward to that resolution. Overall, if it weren’t for Iiel and Alex, this could have gone poorly but they saved the day! Trask the financial officer was fantastic effective and kind. Other than the haggling over the Mini Cooper trade in cost the process and experience was a positive one. Thank you Alex and Iiel- you’re a champ! More
by leetara2073
Employees Worked With
Iiel Schumacher and Alex Simotas
May 12, 2020
This is the best dealership I have ever dealt with! I have been taking my Mazda here for service for years and been very happy. Steve Ballweber in the Service Department is such a pleasure to work with. have been taking my Mazda here for service for years and been very happy. Steve Ballweber in the Service Department is such a pleasure to work with. This past weekend it was time to replace my 2015 Mazda CX-5 Touring, so I headed over to RTM to purchase a 2020 Mazda CX-5 GT. The entire buying process was a breeze and all of the gentleman who helped me from Jeff in sales to Dmitry in finance were so helpful! From start to finish they took great care of me and I was on the road in my gorgeous new car in just about 4 hours!! I've purchased over 27 cars in my lifetime and this was hands down the BEST buying experience I have ever had!! More
by Mindysue1971
Employees Worked With
Dmitry Pastchenko, Finance Manager, Jeff Thompson, Arian Silver
April 12, 2020
Great Salesman! We enjoyed working with him. He's informative and really tries to help his customers meet their car buying goals. We will return for business in the future. informative and really tries to help his customers meet their car buying goals. We will return for business in the future. More
by Liz1
Employees Worked With
Leon Jones
April 04, 2020
Ripped me off Nothing ruins that new car smell like being lied to and misled. In my personal opinion, I was deliberately lied to at Ron Tonkin Mazda once and misle Nothing ruins that new car smell like being lied to and misled. In my personal opinion, I was deliberately lied to at Ron Tonkin Mazda once and misled twice. I have tried to resolve these issues with their customer service staff with zero results. After two weeks the best they can come up with is that there was a misunderstanding. I had looked in person and online for a few days for a specific car. I had a deal with another dealership pretty much done. I made the mistake of asking Ron Tonkin Mazda if they could beat it which they said they would. I was literally in the other dealership’s parking lot when Ron Tonkin Mazda called me to confirm the details. I drove over an hour out of my way to complete this deal. It should have been simple. I’m a cash buyer. No trade in, no financing. I write a check, they give me a car. I asked for a price including all of Ron Tonkin Mazda’s fees. I would pay the privilege tax and DMV fees on top of that. Easy, right? As soon as we walked in the door the deal had changed. I should have left at this point but I stuck around while they figured out how to make the deal work. I reiterated that I was going to pay the price they agreed to plus the privilege tax and fees required by the DMV. They assured me that was accurate and they were working on the paperwork. Fast forward to the finance managers office and the price is still higher than expected. They add in a “Estimated C.A. Tax” which I question. The response is that is a “tax on electric vehicles, everybody pays it”. That is a lie. Two people heard this lie word for word. I realized after the fact that it is actually the Oregon Corporate Activity tax. The Oregon Department of Revenue confirmed that this is a tax on businesses and nothing to do with electric vehicles. The DMV confirmed that the only tax I should have paid was the privilege tax. Ron Tonkin Mazda chose to add their corporate tax to my total rather than include it in the agreed upon purchase price for the car. Then they lied about it when questioned. The next issue was regarding DMV fees. I specifically said include all of your fees into the price of the car. I would pay any direct DMV fees on top of that. I was assured that was the case despite there being some very similar costs added to my purchase agreement. Something didn’t feel right but I went ahead and signed, wrote a check, and left with a car. Once home I realized that they had added in $150 in fees that were NOT payed/required to the Oregon DMV but went to Ron Tonkin Mazda. I feel at a minimum, I was deliberately misled on what these fees were for. In the end Ron Tonkin Mazda took $251.10 in fees that were not inline with our verbal agreement. My mistake for trusting them and not reading the purchase agreement line by line. Lesson learned. Congratulations on your $251.10 Ron Tonkin. You just lost two cash paying customers for life. On top of that I’ll be happy to share my experience with anybody that asks me about my vehicle or asks who I would recommend they buy from. More
by Ken
Employees Worked With
Jeff Thompson
