
Tonkin Hillsboro Chrysler Jeep Dodge RAM
Hillsboro, OR
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The sale was many years ago. However, Service and Krysta's effort on my behalf, keep me coming back. Truck is idle most of the year, unique service detail employed. However, Service and Krysta's effort on my behalf, keep me coming back. Truck is idle most of the year, unique service detail employed. More
We leased a new Jeep late last month, my wife and I. It ended there, even if the sales experience was excellent. They hired a new financial manager, who was acknowledged to lack experience filling out p It ended there, even if the sales experience was excellent. They hired a new financial manager, who was acknowledged to lack experience filling out paperwork. Though we were under a time constraint, he insisted on finishing the paperwork that day even though we had suggested giving them time and we return the next Tuesday. So after signing every document, we left for my meeting late at night. The next Tuesday, just twenty minutes after she had left the first time, she was summoned in to sign the documents again. For her inconvenience, they offered to top off her tank (a 4xe with a full charge), as if that wasn't embarrassing enough for a dealership. Two days later, I receive a text informing me that my wife needs to come down and complete additional paperwork... I have little faith that this dealership will be around for very long given the professionalism I have seen from them. I just intend to come back for the car's service. All around a horrible experience. More
Went in for the first maintenance service for my MY23 Durango. Took about an hour for oil and filter change plus a multipoint inspection. Waiting area is good with complimentary snacks and drinks. Other Durango. Took about an hour for oil and filter change plus a multipoint inspection. Waiting area is good with complimentary snacks and drinks. Other consumables are for purchase too. Most likely coming back for the next interval. More
Needed services on my Truck. Recall, alignment, new tires, oil change, possible brakes after inspection. Was there in there 10 minutes before opening. Had to call for follow up a Recall, alignment, new tires, oil change, possible brakes after inspection. Was there in there 10 minutes before opening. Had to call for follow up at 3pm just to find out my truck was not service. Experiences like this deserves more than an apology. Own it, make it right by your customers, and hold employees accountable. More
Sometimes when you realize your vehicle is on its last legs it’s hard to bring yourself to the dealership to potentially go home with a new vehicle. Coming from the coast I tend to do a lot of research legs it’s hard to bring yourself to the dealership to potentially go home with a new vehicle. Coming from the coast I tend to do a lot of research ahead of time. I was able to figure out which vehicle I wanted and got ahold of a long time fixture at the dealership Jeremy DeHaven. I let him know which vehicle I was looking at and he had it pulled up and ready to go. After the test drive I knew I was going to take it home. Given the price of the vehicle and the length of time it sat I had a feeling that there wasn’t much room if any on the price. But I asked and unfortunately there wasn’t, but considering the quality of the vehicle plus fees and such I knew that I still got a great deal. Either way, Jeremy made the paperwork seamless and easy. And we were in and out in less than an hour and a half. Keep in mind that if you come from the coast they will charge you a “no pepperoni” fee 😁. With that being said, a suggestion to management would be consider having your sales people also be the finance people. Honestly I would prefer to have just 1 person I’m dealing with the entire time instead of being shuffled around. Note* There were no issues with finance and he was also a great person. So, to keep this simple the staff are humble and fun, and would recommend them to anyone. Make sure you go see Jeremy for your new vehicle. Keep in mind that he does get really busy. More